Wheel & Rim Repairs near Tuscaloosa, AL

“I rarely write reviews, but my recent experience with Warren Tire compels me to share my story, hoping it can guide others who find themselves in need of not just tire services, but genuine, above-and-beyond customer care.Earlier today, my daughter called me in a panic reporting she had a flat tire and had pulled over into a local business. After a few frantic minutes on the phone calming her down, I suggested she make a call to roadside service to have the tire changed. While she was arranging to have the tire changed, I contacted Warren Tire to confirm they could either repair the tire or swap into a new one should it not be repairable. Talking with Ryan, he assured me they could handle whatever was coming their way. During my conversation, I shared my daughter was pulled over into a place of business less than 1 mile from their location and would be pulling in close to closing time.After a quick call to my daughter to update her on where to go and who to speak with once roadside had changed the tire, I received a call back from Ryan. What happened next was something I could have never anticipated. Ryan was sending a technician with a jack to change the tire and should roadside show up first, to call back and they’d cancel the call.I immediately called my daughter back to share the news. While I was talking with my daughter, roadside showed up. Thus, I called Ryan back to cancel the technician from driving over.Fast forward to my daughter arriving with the flat tire in the back of her truck. The tire was irreparable, and they didn’t have the right size. They installed a used tire (free of charge) of comparable dimensions and suggested we call their sister shop next week to get the right tire. This gives my daughter the confidence she’ll made it to her weekend events and can safely make it back to the Birmingham area this weekend.This act of going out of their way to ensure my daughter's safety and getting her back on the road as quickly as possible speaks volumes.To Warren Tire and especially to Ryan and Russ, I extend my deepest gratitude. You have earned my trust and loyalty as a customer for life.For anyone in need of tire services, know that Warren Tire doesn't just provide quality tire care; they offer peace of mind, showcasing a level of customer service that goes well beyond the norm. Highly recommend!”

“This place is great. Went in with a shimmy of the steering wheel. Brake rotors were warped as expected. The mechanic got me in the same day and did not try to upsell me on anything. The labor rate was fair and got the car back the same day. That is good service with a positive and friendly attitude. Recommend!”

“I had the best experience at Smith's Automotive!! The people were very kind, helpful, and great communicators. I took my car in for an oil change and a new battery and they had it done within an hour. They answered every question I had and were very patient with me. I will definitely be returning there for any other car issues I have. Could not recommend a better place! Thank you Smith's Automotive!!!”

“Stopped by needing to have a flat tire plugged. They immediately assisted me and was able to have me back on the road within minutes. Customer service was excellent. Will definitely be returning for more services.”