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October 2025 by Andrew White
You can never get anyone to answer the phone after amber and Shelby left, this office has went downhill tremendously! Not pleased at all!
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September 2025 by Dawn Johnson
You can’t get anyone to answer the phone during office hours!
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September 2025 by Sherry Adams
This is how the owner conducts herself on social media
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September 2025 by Adam Redden
This location will not never answer the phone
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June 2025 by Tammy Baker
This place is straight awful It takes a whole week to get someone on the phone I’m tired I’m moving all my insurance somewhere else
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January 2025 by Stacy Smith
Awesome customer service and everyone there super friendly. Couldn't ask for a better service or team there.
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August 2024 by Lola B Godwin
"I've been with State Farm for over 10 years, but my latest experience has left a sour taste in my mouth. I recently filed a claim for damages to my car, and the process has been a nightmare. The adjuster was slow to respond, and when they finally did, they lowballed me with an offer that didn't even come close to covering the repairs.
To make matters worse, the customer service representative was unhelpful and dismissive when I tried to escalate the issue. I've always paid my premiums on time, but apparently, that doesn't guarantee decent service when you need it most. I'm shopping around for a new insurance company that actually cares about its customers. One star is even too generous for this experience."
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August 2024 by Kenneth Godwin
One of the worst places I’ve ever dealt with. They continuously made mistakes on my account for months. It became so confusing I had to switch insurance companies. For your own sanity, I would recommend choosing another company.
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August 2024 by Walter Magdziak
Always friendly helpful staff members,they were very spot on when I was in a rear ended accident recently..
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August 2024 by Nia McCants
I have been a customer of Ms. Terri Slade for many years and have been well taken care of whenever the need has come up. Her staff is very friendly and helpful.
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August 2024 by Brandon Jackson
Currently having the most difficult of times understanding how this is a company that prides itself in being top tier. I had some issues with roof i contacted a contractor who suggested replacement State Farm’s own adjuster agreed with the contractor but the final decision belonged to the office manager who said “ the roof could be repaired “ and denied the claim. This is my roof. The roof over the heads of my children so if it was a “fix it” situation i would have just gotten it fixed. Surely the contractor and the adjuster would have both recommended fixing it if it were that simple!
I have been a long time customer of State Farm with multiple policies and for the first time I don’t know if they are really operating with the best interest of the customer on this one
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August 2024 by Name
They will not never answer phone
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July 2024 by Linda Ball
Great customer service!
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June 2023 by Ansley Tullock
They handled everything over the phone with me. I did not have to walk in their door for one thing. They are the cheapest I could find with good coverage!
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May 2023 by Jim Bullock
Friendly professional service
