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August 2023 by J S
Fantastic place to shop and everyone is super knowledgeable and friendly. Never a bad experience. Thank you
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June 2023 by James Smith
They have every card you can think of. Friendly and helpful folks!
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April 2023 by Dan Sherling
Karen's had just what I was searching for. The owner and staff were friendly and most helpful. I'm certain I'll continue to patronize this shop.
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October 2022 by Kendall McConatha
very clean and the employees were so friendly
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August 2022 by Lucy T.
I liked this Hallmark Shop. The employees were friendly but also let me shop at my own pace and look around. That's exactly how I like it. I came here last week to pick up a gift set and was very pleased with my entire experience. I highly recommend this location!
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July 2022 by J. S.
I was disappointed in the service I received at the Vestavia Hills store today. I ordered an ornament because I had coupons to use. I selected curbside pickup. I pulled into the "curbside pickup" space around 12:30 p.m. I waited for 5 or so minutes. I thought that was sufficient for someone to notice I was there. So, I honked my horn once thinking perhaps they'd hear it. I waited again. I honked the horn one time again when I saw someone dusting a shelf through the window. I waited again. No response. At this point, I probably should have gotten out and walked in. I tried honking one more time. Needless to say, no one came out at any point. By now 10-15 minutes had passed. I walked up to the counter and said nothing about waiting outside. I was asked what I was there for. I said I had an ornament to pick up. "Did someone call you and tell you it was ready?" "No. I received an email." "An email? We don't email people." I just looked at the employee; what was I supposed to say? "How did you order? Did you order online?' "Yes, I ordered online." Then, I received a short lecture about all the ways you can order and why she didn't know that and that I received an email. She then went to look for the ornament. She came back out with it after 2-3 minutes and handed it to me. I walked out. My point is this: If you're going to have curbside service, then you need to watch/listen for cars. And don't lecture the customer when you are the one at fault.
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July 2022 by Tracy Horne
Clean, organized place with nice mature ladies running it.
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July 2022 by alexis bradley
Vicky & Amy went above and beyond for me today! They were incredibly kind and helpful getting me safely to my job interview I was late for due to being lost and forgetting my cellphone and glasses at home. Hallmark is very fortunate to have these 2 amazing women working for them and helping me through the panic I was in and even being encouraging and supportive even though I wasn't a customer speaks to the level of customer service you can expect to receive while shopping there. All around amazing
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June 2022 by Letitia Lewis
The customer service was PHENOMENAL! I will go there again.
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January 2022 by Lindi Pearson
Great store with great people. They were very helpful Even though they didn't have what I needed but only because it sold out everywhere. I've been using this store For many, many years... Like multiple decades, And it's always been Wonderful. A highly recommended place
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December 2021 by Pamela Schalk
Great Hallmark store with lots of stock. Plenty of Christmas items for everyone.
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May 2021 by Ann Rayburn
Friendly staff greets everyone who enters and offers assistance.
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April 2021 by Sandra Moore
Always kind and go the extra mile to help find what you need.
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March 2021 by Lito Delmo
One of the few special occasions card stores left.
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February 2021 by Angel
Found the perfect gift with the help of the friendly staff! Hallmark stores are few and far between and I'm so glad Karen's Hallmark is close to home. Will be going back!