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April 2024 by Michael Boshell
Called two days in a row to get help with a salt cell. Called the store on the second day to confirm stock so I could come pick up and met the rudest person I’ve ever talked to. On both days neither person was interested in helping me with my pool. When your spend 1000 dollars for a pool part you would think they could answer a simple question. I ordered the cell online after the first day, but when I called back to see if they had something additional I needed in the store to pick up today I asked about expected time for my online order I was told very rudely that I don’t have anything to do with your order and I don’t have it. Never asked my name, order number, anything. I immediately canceled my 1000 dollar order and will be taking my business elsewhere. I suggest you teach your employees customer service because most people with a pool are coming in to spend a lot of money!
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February 2024 by David Ashworth
Great customer service. I was actually needing advice the day I went by. Even though I wasn't spending any money, one of the guys helped with my questions about installing a pool vacuum. I will be spending money with them from now on. Customer service matters.
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December 2023 by sheryl cooper
Thank Goodness for Leslie’s Pool - such helpful people! Knew exactly what we needed!
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June 2023 by Brandy Long
Very helpful and they test your water for free
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January 2023 by Brian Varnell
I like this location and service. I live in Pelham and go hear. However, the last two days I have come to the store and it is locked?? I guess I need to find another spa source.
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September 2022 by M M
Super knowledgeable and helpful staff. Quick testing and recommendations. Willing to answer all questions.
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September 2022 by Thomas Reitz
The store hours are 9-7? At least that's what the sign on the door says. Why then is nobody there and store is closed at 630? Drove all the way here and need chemicals yet store is closed during business hours. Not good!
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August 2022 by David Willis
Helpful folks, thank you for the help.
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July 2022 by joe law
Before this summer started I dropped a pool robot off for repair. After being told they had about a week turn around they finally called 6 weeks later and said it could not be repaired. I told the guy if I had known that earlier I would have just bought another. I did buy a new robot but not from Leslie Pools. Just tell people the truth up front.
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June 2022 by Stephani Shields
Very uninterested & almost irritated that I asked a question about my salt cell for my salt water pool. I won’t be back
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May 2022 by Snake head
It took 30 minutes and about what seemed like a long list of questions just to order a simple gasket for a chlorinator lid. It was like I was applying for a commercial account with them which probably would have taken less time. It was far too much of a process for such a simple order.
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May 2022 by Mike Mixson
Super knowledgeable and helpful staff. Quick testing and recommendations. Willing to answer all questions.
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September 2021 by Kurt D.
Fast, friendly and efficient service. They have what you need and can give great guidance.
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September 2021 by Linda Grover
Knowledgeable service people and good variety of products and sizes.
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August 2021 by Ejatou Jallow
Loved everything about it
