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April 2024 by George Mcguire
Stop by today at 2:50 pm to get something to eat. The doors are locked. Ridiculous. I won't ever be back and will tell others how sorry this location always is ?
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April 2024 by Brittany Gardner
Short staff and rude employee who intentionally ignored me and then got an attitude the 7th time I said "maam". I responded "I don't think I was being rude to you" to which she said "No" but continued to have an attitude anyway. Being Short staffed is no excuse to not acknowledge someone or to be blatantly ugly to them over your negative work environment they can't do anything about. Do better McDonald's staffing your locations and training your employees to be respectful to the guests.
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April 2024 by Jimm Brower
It's a freeway exit McDonald's. Not ever going to wow you, but it'll suffice in a pinch. I sincerely hope the regular price increases are being used to help their employees earn a living wage. That's the only way $30+ for 3 people at McDonald's could ever possibly be worth it.
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April 2024 by Cierra J
We came in to order breakfast, and the cashier told us to use the kiosk to order. We tried but weren’t sure how to make substitutions and told her that we didn’t think we could order what we needed on the kiosk. She said that we could do it still but didn’t offer to help us. We were just trying to eat breakfast with our hungry baby then get back on the road, but we decided to go on down to the next McDonald’s on the interstate, which had great service and didn’t make us use the kiosk.
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April 2024 by Ed Davidson
Great kids meals. Great service and atmosphere.
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April 2024 by Myeshea Alexander
Folks will ignore you
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March 2024 by Fred
The food is always wrong and I just left aftersitting in the drive thru for 20 minutes with no answer. I tried to drive around and talk to the employees but they walked away and ignored me. I will never eat here again.
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March 2024 by Don Brunelle
This is the first review I’ve ever written. But this place is so bad, I feel I need to (not that I think it will help). I have lived in this area for 9 months. Been to this location 5 times (only because of convenience), and they have gotten my order wrong EVERY TIME. This is the worst McDonalds I’ve ever been to. The drive thru won’t even put cream in your coffee. Who wants to drive thru, order coffee with your meal and mess around putting cream in it. Going inside is worse. Employees yelling out orders, singing, getting order wrong. It’s terrible. McDonald’s has done a great job getting and maintaining customers in the past but i haven’t heard anything good about them in years. A huge drop in sales would probably get them to reevaluate their business plan.
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March 2024 by W C
Rude service, inaccurate order.
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March 2024 by Bill Tiemann
I stopped by this McDonald's for a cup of coffee early in the morning - around 5 am. There was a car waiting to place an order in the first lane, I drove to the second lane. After around 7 or 8 minutes the first car placed an order then my order was taken. We both pulled around and waited another 5 minutes or so to be served. When I finally made it to the window the person inside was fooling around with a piece of equipment while my coffee, was sitting there on the counter. Why I couldn't have been served before the other action was handled is beyond me. FAST FOOD - REALLY?
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February 2024 by Stephanie Pippen
The worst.
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February 2024 by Tiffany Chapman
It's mcdonald's. Frozen coffee was good. Went to acton rd location.
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January 2024 by Steve Weldon
I went here today to get an ice cream and a small coffee. When I got inside there was an employee laying on one of the benches in dining area. I was informed no ice cream and no coffee but I could get a milkshake and they would make coffee. The person waiting on me was on speaker phone the entire time talking to someone obviously a personal call then the next thing you know she was in an argument with another employee yelling and screaming and cussing and up in the other employees face. Customers and call in orders started coming inside looking for their food, drive through employee was yelling at this time I am only one person. The confrontation became louder and louder 20 minutes go by still no coffee. Customers start leaving then 2 Vestavia Police officers came to the disturbance. One of the two employees was sitting in dining area at this time. This place was very scary yelling and cussing employees what a disgrace to the company. Wish I had owner or franchise’s phone number.
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January 2024 by Scott Suttle
Meh.... It's McDonald'
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January 2024 by Talisha Freeman
They handle this business location very unprofessional. It's hit or miss. Customer service was zero this day.... visited on 01/06/24 at 7:22 pm ...I would have given a survey but the receipt didn't print well... half ink on it. The person taking the order got smart with me, It's sad you can't have great customer service as much. People don't know how to be kind.