August 2023 by Jeremy Bolian
Richard and John were great to work with throughout the process. Very knowledgeable, fair, and made for the most transparent car deal I’ve had to date. Highly recommend the team at Volvo Vestavia Hills.
August 2023 by Mud therapy TV
I bought a 2019 Volvo with 33,000 miles from another dealer and took it this dealership for a service. And they started saying it had brake issues and I let them replace them. I got the bill and it was $800 for a service, tire rotation, and break pads. Well when I left it had issues with vibration and handling I took it back to them and they stated it is possible the tires that didn’t have an issue before. So they rotated tires back and the issue remained and one of the tires were low on air. I called and talked to the service guy and he said the wold have to check the tires ,rims, and alignment for additional fees of course. Needless to say I won’t be going back and wouldn’t recommend them to anyone who doesn’t want to get ripped off.
July 2023 by Lori B.
Amazing service! They take such great care of my beautiful car. Thank you!
January 2023 by F. Bennett Pearce, Jr.
Just purchased a car through this dealership and the staff (Richard and John) were incredible. They were knowledgeable, courteous, and professional. I've never experienced a quicker or more concise buying experience. Paperwork was completed in less than 30 mins and we were out the door with our new car.
November 2022 by Christopher Hewitt
Had oil changed in XC90 fast clean great service in and out and very nice place to wait with coffee bar and drinks and TV.
October 2022 by Dave Mitch
I made an appointment to meet with Brett last Friday since I was very interested in the new electric C40 Recharge. When I arrived at the time of my appointment (4:00 PM), Brett was "gasing up a truck" but would be back shortly. Another salesman, Allen got the key to the car and took us out to look at it. When Brett got back, he said a college buddy of his showed up and wanted to buy a used truck so he was going to have to pass us off to Allen. Allen was fairly knowledgeable about the C40 and let me take it on a test drive. After the test drive, I liked the car and was readt to make a deal. We were trading in a leased vehicle so Allen had the appraiser check it out so he could quote a trade in price. While we waited for that, I decided that if the numbers are right, I was going to lease the C40 that afternoon. However, that was not to happen.After Allen came back with the offer for my trade in, he told me there was no sales manager there to draw up an offer but he would have one email me as soon as possible. So, I went home without having made a deal. I got the email Saturday morning a little before 10:00 AM and the numbers were nothing close to what the Volvo website estimated the payments. I replied and let Allen know we'd be putting a down payment instead, and his reply was still nearly $100 higher than the website estimated. I asked if that was the best he could do and he simply said that was the best he could do since Volvo had no incentives...and that was it, no other offers, no other options.As a result of this lack of interest from the dealership, I began looking at other options. Later that day, after some research and speaking with an amazing saleswoman, I ordered a Tesla.If Volvo of Vestavia Hills had shown a little more regard, I'd have never had the need to look at other options and puchase an electric car from another dealership...
September 2022 by Kate S.
They are rude, unhelpful and condescending. I will drive to HSV or Atlanta to have my car serviced. I had asked for help fixing my 2021 Volvo. They said they needed to contact the manufacturer and they'd call me. They didn't. A week later I followed up, but the manager was out and they'd call me. I waited a few more days and the same rude man said didn't get you my voicemail. There was no voicemail left. Expensive nice car but find a different dealer and service center.
June 2022 by Nicholas Anglin-Moore
I didn’t buy my vehicle from this specific dealership, but I will say that they were very friendly and efficient. I was able to come in earlier than my appointment time (I live an hour away and arrived early). Call in advance if at all possibly because they were over a week booked out. Very clean and nice place, although the waiting area/lobby is the size of a cubicle.
January 2022 by Samuel S. Rainer, Jr.
The service department is very good. Martin Smith is wonderful at his job.
January 2022 by Karen Glover
Took Volvo to have serviced
November 2021 by Jake Crawford
This dealership offered a lot of promise with the low doc fees and upfront pricing. My wife and I were in a week long negotiation with a friendly sales associate. We came to a agreeable price on the new car then I decided to bring my trade into the conversation. They came back with what I felt was a fair trade allowance of 60k. When I asked for the buyers sheet they inquired about my pay off. Once they found out that my pay off was significantly less than the 60k I got an email saying that they have revaluated my trade and it was 6k less less than they offered me initially.I hope other people have better luck than we did.
August 2021 by Paul Roberts
Didn't go to Volvo...I actually went to Royal VW to order touch up paint and schedule a service. Wrong dealership google...
August 2021 by Floyd Mcadams
Oooo we!!! Splindid place . I went there in service and this big black ugly guy was very nice and professional. He was very knowledgeable of the parts , and I was in and out with lightening speed .oh ,I'm black and ugly too so nothing racial here .
July 2021 by Marie Miller
This was the first that I had ever bought a new car by myself and all of the people at Volvo of Vestavia Hills treated me with kindness and respect. All were very helpful. Allen Cook was the sales representative that helped me. He was so patient, answering all my questions and explaining different features and pros and cons of the Volvos that I was interested in. He wanted to be sure that I got the Volvo that was the best fit for me. My family and I have driven Volvos for years. I am so happy that I went to Birmingham to buy my Volvo. The service people were also wonderful and helpful. My experience was wonderful, stress-free, and enjoyable.
May 2021 by Erik Marchese
Excellent experience. Martin and team were able to quickly diagnose Sven’s ailment, provide repair options and pricing, and then get us on our way.
