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October 2023 by luis jaime
I’ll start off by saying, I’m not one to write reviews for places, but this is outrageous. Bought a used Benz, which is already a risky move but whatever right? I asked about any issues with the car, (I ask this question because I investigate and know my cars long before buying) and was told, and I quote, “the car runs fine and there are no issues”. First red flag was when I noticed:-The alignment out of whack, no biggie, easy fix.-Really small hint of coolant from the engine bay-Screws missing from the engine bay( meaning they did “repairs” to “fix” the coolant leak issueI would’ve been fine with still purchasing even with issues, since I’ll work on my own vehicles, but to be told it was fully ok when there was tell-tell signs of issues is a lack of respect towards you, the buyer, from them, the seller.They clearly didn’t want to disclose any issues because they had already denied any price negotiating even after promising to have some leeway.I would’ve bought a second vehicle from their lot that caught my eye, but after this ordeal, me having to fix a really bad coolant leak that left me stranded in a whole different state, I would look elsewhere, and I’d suggest others to do the same
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October 2023 by Jason Warden
I just finished getting my car delivered from Vestavia auto plaza and although they acted nice to sell a vehicle that didn't last long. Upon delivery there was a giant crack in my front bumper. I live in Tennessee so I didn't see the huge crack in my bumper until the paperwork was signed and the car was delivered! When something goes wrong you can tell what kind of low class service a place of business will deliver. Upon following up with my salesperson I was told they're not going to do anything about the damaged bumper and that's just how it is. They act as if that huge crack was " already there " and it's my responsibility to fix damage I didn't cause. It's easy to be nice when you're making a sale but that's where the courtesy and professionalism ends with these con artists. I guess I'll have to eat the loss of ordering a new $319 part from Lexus and pay for it to be installed. All they had to do was try to make it right but that isn't worth it to take care of the customer. I will not be using these con artists to purchase a vehicle again as I know how they handle an easy to fix customer service issue! I will recommend going with a different company to buy your vehicle and hope you never have an issue with your car as it will NOT be taken care of!
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October 2023 by terrence brown
The staff were so friendly and helpful. Ryan my Salesman was amazing!!! He even help me program my car to my profile and gave me a tutorial!! He was just the absolute best!!
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September 2023 by Radaz Johnson
Our experience with Larry Maddox and the employees at Vestavia Auto Plaza was phenomenal! We are not from Birmingham but the ease of this transaction was just like we stayed down the street from the lot! If you're looking to purchase and or trade in a vehicle be sure to keep Vestavia Auto Plaza in mind!
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September 2023 by Sterling Thomas
Highly recommend! Ryan was excellent! He was very patient and also did his best to ensure the best service possible. I definitely recommend going to him for anything!
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August 2023 by Katelyn Clark
I’ve read many people that had great experiences here which led me to them when looking for my new car. We live a couple hours away so I did all my shopping online. Found the car I wanted and got in touch with the sales person. All of these things were going smoothly. I completed the credit application they were able to get me a good rate, then the sales Person let me know that the vehicle needed to have some repairs done, and then it would be a couple of days before I could actually come get it, which was fine. This all started on a Thursday. I got in contact again on Saturday. The manager there at the time told me that the sales person wasn’t there and he would have to reach me on Monday. I called back on Monday and nothing. I did not hear anything until the following Thursday at which point he told me that the car was getting its air repaired and they would contact me when it was ready. I said that was fine and inquired about the credit application, asking if there was a point at which that expired and if I had to do a a new credit app or how all that would work, and they assured me that it would be no problem. I asked if I needed to put a deposit down to hold the vehicle due to the time that had passed, and they assured me that the car was mine. I waited over a week before I called back, then when I reached them, the salesman said the car came back to their lot after repair and still had AC issues and said they were sending it off again to be repaired and then it should be ready for me the following Saturday to come pick up. I was a bit frustrated, but I appreciated that they were not sending me home with a car with issues, so I understood. tried to get in contact again the following Saturday and couldn’t get through to the sales person. I spent another week-ish trying to get in touch with the sales person. Mind you at this point it’s been nearly a month since I inquired about this car and filled out a credit app. I began to just lose hope and look elsewhere for my car. I found the car I wanted at another dealership and filled out the credit application on a Saturday, and picked it up next business day. This has been about a month ago and still to this day have not heard from Vestavia Auto plaza. What terrible communication, a waste of a hard credit inquiry for me, unprofessionalism, and just bad salesmanship. Would never Recommend. The salesman I was working with was named Justin. I know there are two Justin’s there based on the many times I called, and the Justin I dealt with was not the manager Justin, but the other.
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August 2023 by Big dee
Justin freeman was a great person and made it very easy for me to buy my truck he was very professional at what he dose. I salute your salesman 5 star's. ?
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July 2023 by Fredrica Meeks
Larry and Mark and the rest of the staff was so welcoming and the were very nice. Mark and Larry yall made it work for us. I found the car online we drove 3 and a half hours to get there and yall made sure we didn't leave without the car I wanted. I definitely recommend yall go to Vestavia for ur automobiles. Thank yall
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July 2023 by Brian Snellgrove
Justin Freeman and the finance manager were great!!! I wasn't able to find the right vehicle after looking at several. Frustrating for all of us, but they kept on trying to make me happy.
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June 2023 by Edward Howard
Justin was absolutely fantastic to work with...With me not being the best to work with when it comes to purchasing a car, Justin made the process very easy. The dealership and Justin were professional, knowledgeable, and everso helpful. My next car will definitely be purchased hereEdward HowardJune 2023
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June 2023 by Janice Young
The buying process was extremely easy and quick. After purchasing my vehicle I saw that there was a few issues with the vehicle itself. The team there was good to work with me on resolving them. Ali was extremely helpful during this process. Thanks Vestavia Auto Plaza
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June 2023 by JEREMY L. MCDONALD
"Great Dealership to Work with"..... so I thought.. After MULTIPLE attempts to get this dealership to follow through with a documented "WE OWE" .. they have done nothing else to resolve the matter. I have reached out to every source using several means of communication... yet, no response. The Finance Manager, "ALI" is great to work with...before the sale... After the sale, they don't care. I even bragged about this dealership in the very beginning, yet now I regret that. I don't hardly ever go to posting reviews for a place, but this dealership deserves to be recognized. Poorly managed. There is NO service after the sale. Beware folks! Shop elsewhere!
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June 2023 by PeatyWestro W
Great service hospitality an great cars just bought my car today from them 5 stars
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June 2023 by robert smith
Great staff. Honest guys that worked with me and made sure I knew everything upfront before purchase. In todays world it’s hard to find honest people. I would highly recommend them.
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May 2023 by Sleepish
Ali sold me a lemon, refuses to give me an inspection report on the vehicle I bought, which to my knowledge is illegal. Ali verbatim told me “I am not willing to work with you” when I asked him if we can figure something out. I also was in Ali’s office when I heard him tell an employee to not notify a customer of an engine light in a showroom car. I was also told by salesman that they drive the nicer cars for fun while on breaks. I cannot recommend this dealership and will possibly be looking to take further action against Ali, the finance manager. Please look at a more reputable dealer for a car, more likely than not it will be worth it.
