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January 2024 by Judson Littlejohn
Great place with plenty of equipment for various needs. The lady working was not friendly and seemed frustrated with all customers in the store. However, with her attitude all went fine and we were on our way.
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January 2024 by CorDarrius Bowe
Came in last Saturday Mrs Faith was doing a great job by getting 2 customers out the way each time and she was very helpful and my equipment and first time experience using a hauler was great thanks U-Haul
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December 2023 by ken segars
Exceptional service. I appreciated how nice the staff was on the rental and return end. Very professional and friendly. Thank you!
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November 2023 by El Cubano
Terrible attention to customer service. One line going five or six customers deep on a Saturday morning is common. Only one employee behind the counter. Doesn’t matter if you make a reservation three days ahead and complete the online check-in, you still have to stand in line for 30 minutes for them to make clicks on their computer and go through all the questions you already answered on the app.Not all locations are like this. Pelham location gets you in and out in ten minutes flat. Sometimes faster than that. Vestavia location always seems to move like molasses on a cold morning, and it won’t change until new management goes in there and cleans things up.
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October 2023 by Savannah Stewart
I waited for half an hour to provide the associate the same information I provided online when I reserved my vehicle. My final order also did not include the dolly I ordered online. The associates were kind and very helpful, and they are the only reason my review is not 1 star. The infrastructure y'all have for reserving services online is extremely poor. I will not be using U-Haul again.
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October 2023 by Grady Richardson
Uhaul is becoming a money hungry monster they only care about getting more money out of people so they squeeze it out of them by doing uncalled for charges on their cards!!! %dontgotouhaul
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September 2023 by Rich V.
Uhaul of vestsvia hills is a joke. Called in today. Someone picked up the phone, I could hear them talking to another customer, and they hung up the phones phone 5 seconds later.
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September 2023 by C Browns
Antonia is a one man SHOW! Professional, Courteous, Knowledgeable, and FAST.Great experience and great customer service!
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September 2023 by Cynthia Clemons
The beautiful young lady that helped us was amazing. She wore dreadlocks and she was chocolate. She also has great customer service skills.
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September 2023 by James Buddy
Excellent experience. As soon as I arrived there and stated what I needed I was helped immediately, hooked up with a trailer and out of there in 20 minutes. Returning was even easier.
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August 2023 by Patrick West
Horrible service. If you want propane go elsewhere. Some days they do not have people who are “certified “ in propane working and others days they come in well after opening time of 7:00 AM and you have to wait. This location is terribly understaffed and that has affected the way employees interact with you - at all levels going to the manager. So sad, was once a great place to get propane, but not any more.
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July 2023 by Whitney Durosier
The fuel was not where they told me the fuel was at. I didn’t drive much miles and which further prove the fuel wasn’t where they stayed and was charged two gallons as if the u-haul employees doesn’t move the u-hauls to clean, go to other locations, etc without refueling it to where the previous customer left it. I think U-haul should make it a requirement for the customer to snap a picture of where the fuel is before leaving the yard and have it uploaded into the system so u-haul can’t rip off their customers anymore.
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July 2023 by Preston Fittro
Moved my reservation to another store. I was never notified. Employee moved on to next customer. I asked if he could help and he simply replied “no”.
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July 2023 by Jones Is Thirsty
I stopped using this location a couple of years ago—TERRIBLE customer service—absolutely terrible. I had to use it yesterday because the other Vestavia location (with fantastic customer service) did not have vans.
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May 2023 by Mike Flowers
I drove about 25 minutes across town to refill multiple propane tanks and got there at 3:30 only to be told they could not refill propane tanks after 3 because the only person who could do it leaves at 3pm. Would reccommend calling before hand to verify someone is able to refill propane tanks.
