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December 2023 by John Hay
If you want a storage unit where the price goes up almost every year, and the late fee, even if you changed a credit card due to id fraud reasons, is really high (20%), then this is the place for you. I'm giving three stars though because the staff and service there is always good.
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May 2023 by Mer1in Perdolative
I went here on 04/28/2023 in the afternoon to drop off a trailer and I was waited on by two young men and they were very polite and friendly. They both deserves a pat on the back from management. Maybe even a raise. It was a pleasure doing business at this location.
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May 2023 by Jay Stubbs
Lady who worked second shift today has a nasty attitude
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August 2022 by Rebecca Hatten (Becca)
Great service and love that I can customize my box bundle
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December 2021 by Sarah Adkins
This is the first one star review I’ve ever given.Uhaul cancelled without our notice and did not care, leaving us in the coldWe rented a 15 ft truck weeks before a cross city move from this Vestavia location. The day before, we got a call saying the pick up location was at True Value in Helena AL. When we get there, the True Value reps said it was not available due to a mishap with another customer and to call to find a location where we could pick up our truck. When we called the Vestavia store to find out truck, they said our reservation had been cancelled. When? By whom? They could not tell us (????) but said there was a cancellation email (but we never received an email— our emails only tell us to go to TrueValue). So we are left without a truck and without an apology.When we try to make a new reservation, the closest option was a 30ft truck a 3 hour round trip away.U-Haul permanently lost a customer.
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October 2021 by J. Lanier
Great location and the lady that helped me was awesome. I rented a van to help in my relocation to AL and it was an easy and effortless experience. I will consider this location if I ever need to rent again.
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October 2021 by Russell Wells
Sabrena was fantastic to deal with. She went out of her way to help me find a truck on short notice.
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July 2021 by Krista Bell
The employee we saw at pickup was very nice. Per our contract, we rented the uhaul from 5:30pm to 8:30pm, but this kind employee told us we could turn it in before opening the next day (7am). We returned at 6:45am, and Sabrina was very rude and charged us for 2 days. (We only had the uhaul for 12 hours.) When I explained the situation, she just kept stating to “read the contract”. I’m aware of what the contract said as I made the reservation, but when an employee tells me differently, I take their word. Very disappointed.
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June 2021 by Vince Marshall
wonderful staff great, clean and cool storage facilities
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April 2021 by Louis Gobeo
Outstanding service. The day I visited, the manager was working through an issue with their alarm. Despite what was surely a stressful situation, she provided prompt and courteous service and bent over backwards to help us out with our rental. I cannot recommend this place enough. Thank you!
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March 2021 by Corey
Friendly service and was everything i needed! Will only rent from this location in the future! Top notch business!
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January 2021 by Curtis Stewart
Called and advised no available vehicles to rent.
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December 2020 by Bill Pesnell
I have rented from this location numerous times. Without fail, and consistent on each and very rental, the manager Sabrena, and the staff have been polite, extremely helpful, open to suggestions, and overall, a joy with which to work. Not once have I ever had an issue. I would recommend that potential new customers overlook the one-off bad review because everyone has a bad day now and then. Big picture, Sabrena and the crew will bend over backwards to help any way they can. I will not rent from any other vendor or location if at all possible. Five Star service without a doubt.
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September 2020 by George Frank
Nice employees , bad prices who which constantly went up.
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September 2020 by abid amar
Rude personal