-
April 2023 by Tammymomoftwin
My son went thru the drive thru. After getting home I noticed that the food was contaminated with other food making it inedible. Gravy all over other food items when no one even ordered gravy. Due to a medical issue I cannot have gravy at all. My son was not even given a receipt. When I tried to call, I was hung up on 7 times before getting to speak with a human. The “manager” Jenny was rude and of no help at all. After asking that the district manager call me she hung up on me. If you do not want to do your job and send out correct items or fix the problem - close the doors.
-
December 2022 by Steve W.
Fast and very friendly. However I know a lot of people that work there or have worked there. They hire or promote incompetent managers, under appreciate, over work, and under pay the line employees resulting in a high turnover. I know 3 great employees they recently lost for that reason. Also, it's nearly impossible to get in touch with their corporate office.
-
December 2022 by Amber M.
Horrible attitude from the drive thru employees. When we asked about the sauces to make sure they were out in the bag the lady at the window in the black sweatshirt said they were in the bags. They were not. The lady in the pink Sons of Anarchy hoodie was also very unfriendly as well. When returned inside for sauces not in bag we were told by a guy, also not friendly, they were included. We asked would you expect your children to share one ranch for three chicken finger snacks? Will not return.
-
November 2022 by Tonya J
We had a large order for the Softball team and it was ready and correct. The store manager, Ethan and the staff were very nice.
-
October 2022 by Katelyn K.
Absolutely terrible food! I love jacks and I order at least a few times a month. Typically the food is really good but they completely didn't give me corporate standard!! This guy tried his best to give me good customer service and tried to help me when another coworker messed up my order. However, I left with little to no food in the basket!!
-
September 2022 by Mark Davis
Crispy chicken blt salad and they screw it up. Not that hard.
-
June 2022 by Louise Turley Johnson
We just had the best fried chicken we’ve ever gotten. It was still hot when we got home to eat. Very good! Biscuits were as well!
-
January 2022 by Whitney H.
Okay so we have been coming to this Jack's for years and have always had good experiences. Lately it's been chaos. Long lines backed up almost out to HWY 160. Incorrect orders (at least 6 times for us). The only consistency is a new girl they've hired. Every time I see her little blonde head at the window I know without a doubt my order will be wrong. Even the simple stuff like putting the correct top on a drink cup is wrong (soda cup with diet coke and coffee cup lid on one drink while the other sweet tea is normal). We will either go to Sonic or drive further to another Jack's because this is not okay.
-
November 2021 by Doug B.
I'm a big fan. Was in Alabama for a weekend and saw an ad for Jack's at a football game. We needed a quick breakfast on our way to church and made it a point to stop here, and were so glad we did! I got a chicken sandwich with egg with a side of sausage gravy. Perfect combination. Add a bit of honey mustard to it, and you've got one rockin' sandwich! All in all, an excellent value for the money. Will definitely come again!
-
October 2021 by Jonathan Skinner
When this location first opened up and with the group of people who initially started thereIt was ran with efficiency and the service was great now it has gone downhill significantly the service is awful you consistently get wrong orders out the window and when you go in to eat lunch and you only have 30 minutes for lunch and it takes 15 to 20 minutes to get your order well you get the picture management needs to come in reevaluate fire the staff is in there now and bring back the original workers then maybe you'll have a good restaurant again
-
September 2021 by Rachel Purcell Banks
Food has been terrible for 3 weeks now. I ask for sweet tea every time. I get unsweet every time. Biscuits are rock hard. Burgers cold. Cheese not melted. Sauce all over the wrapper. Looks like food is thrown from a distance into bag. I was a regular for years. I won't be back.
-
July 2021 by Charlotte Hughes
Great area of location and friendly atmosphere!
-
May 2021 by C. M. F.
Not today Satan! Being the ONLY place on the 'main road' through Warrior, I went in with an open mind... what I should have done was kept driving. I went inside and ordered an order of tater tots since it was early in the AM. The interior of the restaurant seemed clean; the order taker was in some other stratosphere, because even after three time me saying "good morning how are you," I never got an answer. As I drove off and started to eat these devils food nuggets, I noticed that the entire order was either hot, warm or cold. WTFO? This is a breakfast establishment, is it that difficult to keep food HOT? Lesson learned. Your results may vary.
-
April 2021 by Anna Wilkins
Just wanted to share what happened to be this morning! Thank you!!! Thank you!!! ?? I went to Jack’s in Hayden. Just had to try the FRIED GREEN TOMATO BLT!! (FYI they serve it at lunch not breakfast.) But they were kind and made me one anyway!! Thank you Jack’s!!! But that’s not all. I go to pay for my meal and the person ahead of me had paid for my meal!!! Thank you kind stranger!!! That was very sweet!!! I really appreciated it!!!! So, I thought that’s a great idea!!! So I paid it forward and paid for the person in line behind me! So thankful!!! And by the way.....the FRIED GREEN TOMATO BLT IS AWESOME!!! I love this Jack’s!!! Never disappoints. Now just bring back the pork chop dinner!! ?
-
January 2021 by B1015UFjoef
Selling small chicken nuggets as chicken tenders. Very sad. Last two visits. Not anymore. Goodbye Jack's
