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January 2024 by DEB
I'm not sure what happened,, but they use to be so friendly, helpful and understanding. ?
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October 2023 by G Randolph
Went there at 4 o'clock, they were having an event out front, parking lot blocked. Go to drive thru closed. Park in back doors locked. Go to front someone asked if they could help me, I said I need to make a payment. Told me to go to drive thru, I said it's closed, he's says I guess we're closed. Being handicapped and using a walker it made for a bad day.
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July 2023 by Devin Bateman
The customer service here is always amazing. They are quick and friendly. Banking here has good benefits as well. I definitely prefer them over my last bank and would recommend using them.
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July 2022 by Candace Moore
I came to the ATM machine this afternoon around 4:15. It was temporarily down so I drove around and got in line at the drive thru. Sat there patiently waiting and there were three cars ahead of me. I get to the window at 4:40 and the teller says they're closed. I understand that you close at 4:30 but I was the last car and I had been waiting in line before you all closed. She said they counted three cars in line but that wasn't true. So when I get to the window after she tells me they're closed she says that I can go to the ATM. I tell her it's not working and she says yes it is. Clearly there is a message that sayd ....temporarily unavailable on the ATM screen. Not sure if she was new but she definitely needs more training. I worked in banking for a long time and as a teller who worked the window often we were always told to make sure we took care of the customers. Even if that meant you had to take the very last car in line.
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May 2022 by Lori B
Best banking experience in my 51 years! Ashley Arnold and the whole staff at this location are the most professional, friendly and helpful employees! We do all our banking here and always get the most competitive rates. Everyone knows our names and treats us with the upmost respect.
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March 2022 by Joshua Johnson
Went in to refinance my current vehicle, and look at the possibilities of getting something new as well, and Derald was able to help me make both happen! Very professional experience, and I also felt like I was the only customer that mattered when I was there. Will definitely be back for any other financial needs in the future!
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February 2022 by Laura
Taylor, thank you so much for your help looking for checks written to a specific organization going back several years. Your expertise, professionality, and customer service really stands out!
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January 2022 by Angelique Woods
Bank has professional staff who greet you and make you feel at home and very comfortable about your financial transactions! Especially love Jennifer Downtown!!
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December 2021 by Denise Denise
Ms. Jakensa Yielder goes the extra mile she assisted me and was the right person to get the job done at the right time! May her blessings be multiplied!
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August 2021 by JIM HICKS
GETTING OUR CUSTOMERS INSURANCE NEEDS DONE WHEN BUYING A NEW OR USED BOAT IS OFTEN DIFFICULT. NOT ALL AGENTS ARE KNOWLEDGEABLE CONCERNING MARINE PRODUCTS.THE PEOPLE AT ASE ARE TOP NOTCH AND UNDERSTAND THE PRODUCT AS WELL AS COMMUNICATING WITH THE SELLER AS WELL AS THE CUSTOMER. A VERY ENJOYABLE EXPERIENCE WITH THIS AGENT!
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August 2021 by Laura Hicks
I have worked with Jakensa Yelder at ASE Credit Union for years and she is very knowledgeable, courteous and efficient. I love working with her!
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August 2021 by Toby Faulk
A VERY PROFESSIONAL STAFF AT THIS LOCATION I HAVE NEVER HAD A BAD EXPERIENCE. I RECENTLY MOVED ALL OF MY BANKING TO THIS LOCATION.
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July 2021 by Richard Naile
As always Ashley Arnold handles the business and my inquiries as the professional she truly is.
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July 2021 by Tyre Johnson
When I enter the building they give nice greeting. I was helped refinancing my auto loan by Jakensa Yelder and was an absolute professional. I'm grateful for the positive experience.?
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July 2021 by Anderson Headstones & Memorials
Jakensa is always so helpful. Her kindness and her quick response to all my customer service needs is everything that service should be. Thanks Jakensa and Thanks ASECU!