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March 2024 by Lynn K.
Have used for several years, service has steadily gone down hill. Recently parked truck there for 10 days picked up at 3 am in morning pulled out on to jewel lake turned left onto international didn't get half way to Minnesota when hood flys up into windshield. I immediately call Alaska park and return to Alaska park in less than 10 minutes. they even have a pic of truck when their employee was driving that shows hood not completely closed. But are telling me that they are not responsible? I will never use this place again. Talking with body shop they handle a lot of claims dealing with Ak park and it's next to impossible to get them to pay for damages their employees do.
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September 2023 by David Fisher
The BEST rental car experience ever!! The shuttle driver was very professional and went out of his way to assist us... from showing us the location of the key lock box and actually helped us load the luggage in the rental car. Amazing service!! I will definitely be using Alaska Auto Rental again!! Thanks
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March 2023 by Juri Santos
very good service
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March 2023 by pbandj37
Short drive from the airport with a shuttle provided both to and from. We picked up our Turo rental here. Easy and fast, workers friendly and the entire area is fenced. Car was clean when we picked it up also. Will use again in the future.
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March 2023 by Chris mack
Super expensive and I had to wash the car because they were so worried about dirt roads. I stayed on highways the entire time and my car was filthy. I didnt know that the highway was under construction and had dirt parts. I spent 30 bucks on a car wash because they kept hounding me about dirt roads.
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March 2023 by Rich Cowan
These guys are great. Always a smile. Helpful. And always prompt.
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September 2022 by Paula V.
Excellent service. Far superior to competitors. We fly all the time. There is virtually no wait for the shuttle van in either direction with Alaska Park. Both shuttle pick up at the main Park location and shuttle pick up at the airport is always within a matter of a few minutes at most. You arrive to a warmed up vehicle that is ready to go. Wonderful customer service. Side note-one time I accidentally left my cell phone in my vehicle at the parking lot and they were kind enough to bring it to me at the airport--all before my flight departed!!! Highly recommend!!!
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March 2022 by R Michigander
No issues...good driver both times, helpful with the bags.
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February 2022 by Nanette H.
I use alaska park a handful a times a year and have been noticing the service is suffering. the heat isn't on usually in the truck, staff is Rude and there isn't water in the car waiting for me. The rates have gone up also. We have a company discount and the cost in different every time.
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March 2021 by Mitzie Browning
Horrible horrible horrible!! I was accused of damaging window, bumper, smoking in car, and not replenishing the gas. I was guilty of none of the above and had to seriously get angry to get unauthorised credit card charge of almost 2,000dollars removed!! My suggestion is avoid avoid avoid!!!!!! I had to handle all of this from Indiana almost two weeks after returning.
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February 2021 by Erica M.
Exceptional customer service! Extremely accommodating and will continue to always use them. This was our second time coming here and this time our flights got very messed up and we ended up going back for our truck twice and both times they were so understanding!
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July 2020 by B Y.
Normally love this place. So this last time when I dropped off my vehicle they told me to download the app. I did. I returned and requested a shuttle through the app. On the app it doesn't show a shuttle running so I still have to call and make sure there is a shuttle. Basically if you are going to tell people to use your app rather than call have an app that works.
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March 2020 by Zoomie Rentals
Some of the equipment that was supposed to be part of the rental was not working and no refund was issued for the non-working equipment. Upon pickup, the company said that cleaning the car before returning (ie, car wash and vaccuum) was mandatory or a $50-$500 charge would be assessed. That was not stated upon initial reservation nor before pickup, and of course one would assume that a rental car company does the cleaning themselves as that seems normal. This hidden charge on top of their already high rates is unexceptional, would not recommend.
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March 2020 by William Brown
Not finding much user review content for Alaska Auto Rental, I thought it would be helpful to share my experience with them so far, that they've been FANTASTIC! While I've only just reserved my vehicle and yet to make my trip, the process was very simple and the staff (at all hours) were very responsive and helpful throughout a lot of back-and-forth, both by phone and email. To me, my rental request was going to be "complicated", but this team made it seem so simple and effortless, taking an interest in my family's requirements and providing me a complete price that precisely captured our needs. Documents are sent electronically using DocuSign, so there's literally no need to waste time on arrival into Alaska at a car rental counter -- everything's been prepared in advance. This right here is the future of car rentals, and the customer experience, as I've said, well so far, it can't be beat. [I'll update my review in August 2019 at the conclusion of my trip, to report on the "on the ground" aspects after I get to my destination and pick-up and return the car]. Pricing is very competitive, too. So far, I highly recommend Alaska Auto Rental -- world class service, but local in Alaska.
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December 2019 by Georgene S.
I've used Alaska Park a few times and each time the customer service and ease has been exceptional. Fast drop off/pick ups with efficient, professional, friendly drivers and staff. So nice to have a warm, running car upon pick up in cold Anchorage! Hassle free, very helpful!
