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March 2024 by Paul Miller
Soap almost nothing, truck still dirty due to no pressure
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March 2024 by Ryan Foisy
I came in for a wash and the machine missed large portions of my car. When I showed the mistakes to the attendants, they were very helpful and offered to do it all over again. Customer experience great; machinery is a little wonky.
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August 2023 by Spider
I definitely like this place because it does do a good job of cleaning your car but you absolutely every couple of months need to bring your car to a place we're you actually (scrub) you vehicle manually to get the dirt out because this place will definitely (not) do that....It gives your car a spray down which is cool, and that's why I give it an average rating and I will continue to bring my car here about once a month but you absolutely have to bring your car to a place every once in awhile to manually scrub...Average rating for what it is because this place is good but it will not get the job done long term..
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June 2023 by Alex
The scrubs before you go in were nice, these machines can never be expected to handle the amount of big buildup you get. But truly, the wash overall was middle tier. It wasn't great, but it wasn't bad, just okay. It missed some large portions of the car and just left a lot to be desired from the underside. Vacuums were great, but the broken rag machine didn't help and typically I've seen these places just offer rags for free.
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June 2023 by Noah Rasmus
Wouldn’t come back if it was free. Ended up hand washing half my car after paying $22, the first 2 vacuums I tried didn’t work, and they close them down at 7:30 PM, so after I paid for my car wash I got to vacuum a 1/4 of my car before the guy turned it off on me. Same price at Monster Wash and never had a problem there
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May 2023 by Becki harris
Customer service was completely rude. I paid 18 for deluxe i go in it tells me to go back sprays once then done. And opens the door. I call and the door is locked i call again he answers then told me what i said couldnt be true and that i wasnt paying attention but i was. Even when he put me through the 2nd time it said back the whole time with an x which is extremely confusing if thats how its supposed to operate then yelled at me to pay attention when it just turned to go forward for the next step. Then at the end when it was time to drive he ran out to rush me off. Even if i was confused or "not paying attention" that is poor customer service especially for my 2 young daughters with me to see a man yelling at their mom like this. He made a supposed to be enjoyable experience with my daughters almost unenjoyable. I tried to make the best of it. This review got stars for the car wash itself. Def wont be back to lake otis location.
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April 2023 by Rainy Adams
Just went through the wash, like I usually do, paid for the Deluxe Wax using Apple Pay. First it didn’t do the body under blast and then the car wash mostly just sprayed water at my car after that. I went to talk to the attendant and he “couldn’t find me in the system”, told me the water that was being sprayed on my car were “chemicals” and proceeded to be very rude regarding the situation. Not to mention he sat and watched while my car was being cleaned so he knew something was wrong with the bay I was in. I will be taking my business to the Old Seward location from now on as I have never had any issues with the washes or attendants over there.
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April 2023 by Carmen Robles
I went on a Saturday. It was packed... However, it didn't take as long as it looked like. They had almost all bays open and functioning. The guy helping out there was very friendly, replacing the buckets of water nonstop for the pre-wash scrub. I would stop there again even if I see it is awful full.
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April 2023 by Marco Pignalberi
First time here will be the last. Paid for a triple wash but the result was worse than a single or double wash elsewhere. They do have the best free vacuums though.
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March 2023 by Dedrick Pouncy
Update: Super problematic. Waited in line again, same problem just like Muldoon location. Wash pass problems?♂️Update: Recently the staff has gotten a lot better! The washes have also gotten better. Randomly it does some super cool wax cycle that has blue and purple LEDs. All of these recent changes deserve another star??My family and I visit this Alaska Laser Wash regularly. In the past six months the quality of the wash has degraded significantly. A lot of times it stops in the soap cycle, leaving us with no options except paying again out of pocket or the wax cycle totally missing the vehicle. The staff on site is ok if you arrive before 6 p.m.If you arrive after 6 p.m. there is no one there to help with a wash that stopped mid cycle. The best you can do is leave a voicemail message. For what it's worth, I appreciate management taking the time to listen to my concerns. +1 extra star for that. Wash has gotten a little better, because of the recently added second rinse.... recently the staff has gotten a lot better!Dont change a thing or employee at this location!! Everything is great the way it is! I moved to the Muldoon, so unfortunately I won't get to experience this location anymore :(
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February 2023 by Doris Sugak
The man there was super nice. But the car wash malfunctioned and scratched up my car and rubbed blue paint on my new car. But the man took pictures and made an incident report
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February 2023 by Matthew Betz
I love taking my truck through the Laser Wash. This place is great, especially with the Everwash app monthly subscription! Allows you to drive through the wash daily. Keeps my truck looking clean all year ?Recently this location has upgraded some or maybe all of the pre blasters and it works even better to remove dirt!
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November 2022 by Jenson
No way to tell which bays are in use or open. I think there’s a light for it but only one seemed to be working. After notifying management, they are looking into it.
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November 2022 by Ka Vang
It's become a fun game for my husband and I. They are clean and very well maintained. My only gripe is their colored soap, because it's a hit or miss in their carwash bays. We are subscribers of a monthly payment plan and use them almost daily for savings.
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September 2022 by Jennifer Frysz
Cannot figure out why they don't leave the vacums out. It was very frustrating to see them always gone when I go and wash my vehicles.
