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March 2024 by E O'Loughlin
AVOID THIS COMPANY! They overpromised and underdelivered. We paid for a FULL move package from Alaska to Oklahoma. During the offload, we learned that the Anchorage-based pack team didn't produce a complete inventory of boxes they packed - more than two dozen boxes weren't listed on the inventory. The company delivering our shipment in Oklahoma apologized so many times for the lack of padding material in boxes. The shipping team in Anchorage packed items marked "top load only" on the floor of the shipping container. We also experienced more the $5200 in damages to large furniture items. Fortunately, we paid for insurance, and four months after our move we were reimbursed for the losses. Now we just need to have the items repaired. During the move in, we learned that the delivery company was not made aware that we had paid for full delivery, unload, and removal of packaging materials. When I called Anchorage to clarify, I was informed that "while you paid for the unload and packaging removal service, the company performing the unload had not been contracted to provide that service. So, they won't be performing that service." We showed the local delivery company our contract, and they honored it. The Oklahoma Team was professional and hark working. On the other hand, I have nothing good to say about the Anchorage office staff. And while the packing team members in Anchorage were very personable, the quality of the pack was terrible. I would highly recommend you choose a different company if you value your property and want to have your memories and keepsakes arrive in one piece.
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February 2024 by Michael Hamilton
After some issues with this company I can confidently say that if you communicate a problem to Mia and she has the time to deal with it she likely will.The movers were respectful enough. I would think about the protection plan if you have anything remotely fancy but that’s the case with any move. The responses for the planning were prompt and they did respond in accordance with my timeline to the best of their abilities.Mia has gone above and beyond to ensure to right the wrongs we experienced in our move so far. I had a couple problems with the service, I addressed these problems with the claims department and Mia. The claims department was entirely useless they basically told me that because I did not purchase the protection plan I’m SOL. I was offered an honestly disrespectful amount to replace some items that were broken or did not make it. Mia however stepped up to the plate and made our issues her priority. She was awesome. She clarified on every topic I brought up to her and really impressed me by fixing the problems I brought up.All in all I would likely do business with again thanks to Mia’s efforts after the fact. Thanks Mia!
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December 2023 by Jessica Zuelke
Criminal. When you’re off 30 % with an estimate and then ghost your customers and then charge even more and tell them “just pay” this arbitrary amount with no proof or accounting of line haul rates…I could go on. Avoid at ALL costs.Also, we’re Air Force…fellow military families BEWARE.J was the one that was 30% off with our estimate (for those curious of a dollar amount that’s an EXTRA $5,000). And Mia was our move manager…constantly avoiding my calls and always saying “I got it.” “Just trust me”…um, negative. Do NOT trust these people.ALSO, some of my stuff is missing. I guess they figured we wouldn't notice a box or 2 of missing things.
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December 2023 by Amanda Hurry
I couldn’t be more happier with AAA Moving & Storage (Allied Van Lines) for my moving needs from Anchorage, AK to the lower 48. Excellent communication, great professional crew and stressless smooth process. My belongings and vehicle arrived with no damage and on time. I would definitely recommend AAA Moving & Storage for moving and I’m so glad I chose them after shopping around for estimates.
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November 2023 by Jonathan Schulz
J helped us with our move, and she was very kind and responsive to our needs. The movers on both ends of our move were very kind, efficient, professional, and all our stuff arrived on time and in good shape.
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November 2023 by Lora Wilke
Working with J is an absolute charm. I appreciate her prompt replies to questions and issues — I was never left hanging and she eased me through what is normally a stressful process — setting up a move. I highly recommend her!
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November 2023 by Emma Nicole
Extremely disappointed with our experience working with this company. We made a move from Alaska to the Pacific Northwest and experienced unprofessionalism and lack of care the entire time.Our valuables were not packed the way you would hope a moving company would pack your items. They wrapped an 65’ TV and computer monitor with a piece of packing paper. Due to the lack of care and preparedness, many arrive damaged or broken. I don’t know what’s worse - them throwing an expensive weapon in a box with no labeling (while us and the delivery crew scrambled to find it) or a significant hole in the side of a brand new dresser.Communication and customer service were extremely poor when letting us know the status of our shipment or bringing up these issues.Not to mention, we paid $7000 to move 2400 lbs of stuff 2,000 miles - which is outrageous. We felt like there was not enough pricing transparency. Even with all the damages incurred we are only eligible for $1400 in reimbursements because we chose not to upgrade to the “gold” protection plan…If you are looking to be valued and have a stress free move, I would absolutely not work with this company.
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November 2023 by Peter Andersen
This company is an absolute P.O.S. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL BE SORRY! That's the only guarantee.
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October 2023 by Stella Francis
The best in town.
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July 2023 by Alex & Michelle Pritchard
Worst company! They took their time because they bragged about being paid hourly. They dropped several boxes while loading. They didn’t mark our stuff down right that we needed for the military move. Unorganized and they kept taking breaks to smoke and play on their phone. They wanted to take our motorcycles and load them into empty crates not strapped and they didn’t want to seal our crates in front of us. It was overall a very stressful and unprofessional experience and I expect that we will have a lot of damage to our items when we receive them.
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May 2023 by Lana Boettcher
Amazing.This crew somehow fit us in on their tight schedule, we are doing a large move from alaska to the lower 48!!!The moving crew, that came were professional, respectful, asked all the right questions, and got us packed and put in three days. They packed all of our items, so well I am convinced, they will get it all the way to our new home safely. They even were great with dogs.They took special care, with all of our high value items, and I am extremely greatful for all of them.Bobby and Jen were amazing they worked with us so we could move out quickly, they walked us through the process, and somehow made us feel at ease.Thank you so much.
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March 2023 by Robert Hoofman - 10PCPC
Where to start... This company was GOV contracted to deliver my household items after returning from 6+ years serving overseas. The work crew arrived and were clearly "under the influence" of something. Right off the bat they backed their truck into my newly purchased home causing damage to the roof, which 5 months later they still have not repaired. They had no experience assembling furniture, they refused to unpack my items and they failed to do an inventory of my High Dollar Value items. I have filed several complaints in hopes that they never receive another GOV contract.
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March 2023 by Nadia
J and Mia kept in constant contact with me. The whole team made a very stressful time tolerable. Would highly recommend their services!
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January 2023 by William Nichols
I needed a relatively long distance moved, from Anchorage to Milwaukee wisconsin. They called and were able to give me a quote in fact they even discounted it a little bit. They showed up when they said they would and finished on time.
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November 2022 by Christopher McIntosh
From the initial meeting with my ‘estimator coordinator’ to the gentleman who performed the move…seriously SUPER PROFESSIONAL!I don’t need to be, but was always addressed as ‘sir’. :). These guys were super friendly and attentive to my personal items.I did not expect such A + service. Seriously…they were ALL great!
