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December 2025 by Nani Gv
Gelano B is either too high or too tired to do his job. He is unprofessional & wouldn’t even face me to let me know he messed up & had someone else do it for him. I had to come back 2 times after trying to upgrade because he is slow at his job all for them to tell me the last time i came in that I cant even do what I’ve asked them 3 times to do & have verified multiple times as well. I now have to pay $55 thanks to Gelano. Please avoid this guy or even better go to a different store because there was many rude encounters with some of the female workers too.
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December 2025 by JP Baquiran
⭐️⭐️⭐️⭐️⭐️
Outstanding Service at AT&T – Dimond Center Mall
DeMarcus Mitchell, the Retail Store Manager at the AT&T store in the Dimond Center Mall, was absolutely amazing. He was extremely knowledgeable about all the products and services and took the time to understand both my business needs and my personal needs.
His professionalism, patience, and expertise made the entire experience seamless and enjoyable. This is hands-down top-tier customer service.
Five stars isn’t enough — I’d give 10 stars if I could. Highly recommend working with DeMarcus if you want exceptional service and real solutions.
JPBAQUIRAN
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December 2025 by gavin.600rr
I bought a iPhone 17 pro from Josaiyah and he was great, friendly and informative! Would goto him again for any phone/carrier needs!
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December 2025 by Byron De La Cruz
Melanny was more than helpful leaving us extremely satisfied. Not only was she understanding of our issues but was able to recommend the the best options that fit our lifestyle. 6/5 service followed by 7/5 attitude!!!!!
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November 2025 by Aaron
Went into AT&T to upgrade phones and we were immediately helped by Cody. He did an excellent job of giving us all the options, explaining the pros and cons, as well as answering all of our questions. Great experience!
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November 2025 by Douglas Shiflet
The young man that dealt with me figure out what I needed found it got me set up and got me out the door without any issues when I told him I did not want a strong plus Cell approach. He immediately was very succinct to the point and handled everything in a manner That I’m not used to when I walk into the store this was my best experience at the AT&T store here thank you John.
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October 2025 by Austin Rodgers
Kurt was extremely helpful and after spending all day going to different phone stores he was the first person to greet me with kindness and truly listened to my questions and was very quick helping me with exactly what I needed. He has very good customer service skills and I credit him with not only helping me leave happy but I was about to change carriers to a different service provider but Kurt saved me from letting other people frustrate me and so I will be staying an AT&T customer thanks to him. Thank you again Kurt! 10/10
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October 2025 by john butcher
Cody at the Dimond Center store is awesome. He helped us transition from private lines to a business account and got us set up with new phones and a tablet. It was a long process (no fault of his) but he worked with us through the whole process and was extremely knowledgeable. A+ service for sure.
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October 2025 by Laura Hill
I went to the Dimond Center AT&T today and purchased a new phone. Josiah is the young man who helped me. He covered everything. He even instructed me on how the new features work and pointed out the best features. Transferred all of my photos, contacts and messages successfully. I highly recommend AT&T and this store in particular if you need a cell phone or an upgrade.
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September 2025 by Penelope Wells
Jamil at the AT&T Dimond Center branch
did a great job explaining and updating
my Mobile Plan and security options tailored
to my needs.
He has assisted me in the past, answering
all my questions~ he is patient, caring,
and knowledgeable.
His calm demeanor and friendly manner
is refreshing and I was impressed to see
interactions with his co-workers shared the
same low-key friendly attitude making for a
positive customer experience. Thank you!
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September 2025 by archie vicente
sorry. my mistake. i give josaiyah a very satisfied costumer service. i accidentaly press the very dissatisfied option in survey.
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September 2025 by Lucy Adams
Lui at the diamond store, was very helpful and disservice a raise
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August 2025 by Nina Fox
AT&T is great and Earl is the best associate! Dimond Ceneter, Anchorage is the place!
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August 2025 by Gwendolyn Granger (Gwen)
Have an AT&T Rep help you in person. Automated system is not convenient, nor does it make it easy for many to set up. Me being one.
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August 2025 by Steven
I would like to shout out to one of your employees named Denzel outstanding customer service I was really amazed with all the guys in there but Denzel went above and beyond to help with our problem with our account he dug deep and came up with the answer really appreciated man thank you
