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January 2024 by David Elliott
These guys were so very helpful, had an issue with a virus on the phone that took 5 hrs to fix (not thier fault), these guys were so awesome, great shoutout to the whole crew there, at one point I had 7 ppl at the table trying to help, extra props and much appreciation to Earl, he walked me through the process to fix and stuck with me the whole time! Thanks guys!
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January 2024 by SEN 24
I commend Cody at the Anchorage, Alaska AT&T store in the Dimond Mall. He was very, attentive, helpful, and offered great customer service. He should be recognized for his job well done!
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January 2024 by Jomar Bungay
One of the workers “Nicole” was very helpful and professional in adjusting my service. I was very irritated with service over the phone and she got me where I needed to be! Thank you for your time! ???
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December 2023 by Faye Mickleson
Nicole is hands down the most efficient and knowledgeable AT&T representative I have ever had the pleasure of working with. 10/10 recommending her for anyone needing additional help in the realm of cell phones and beyond!!
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December 2023 by Jesus Stout
I like the kiosk bill payment centers. You don't have to wait an hour just to pay your phone bill. They are fast and easy to use. Simple and extremely easy to understand and extremely user friendly at all ages. Best tool they ever installed at AT&T! Thank you also to all of the friendly staff/employees there at the AK, diamond center mall location. You all are knowledgeable and awesome
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December 2023 by Amy Johnson
I visited this store today to purchase a new iPhone 15. The sales associate who helped me, if you can call it that, was extremely rude, interrupting me and answering in an insulting manner when I tried to ask questions. When I asked if the store accepts American Express for payment, he sneered and told me they only sell to people on payment plans. I couldn’t believe it, so I asked if they indeed won’t sell to people who want to pay outright for their phones. He told me people who wish to pay outright deplete the store’s inventory! When I asked if people who pay on plans aren’t allowed to walk out of the store with their new phones (because that would also deplete inventory), he said no. He also explained that the store manager wants the associates to use this line of reasoning with customers. He offered to make a special “exception” for me to be allowed to pay outright for my phone! Unbelievable that an exception is necessary! The whole experience left me in tears and completely stressed out. Because he wanted to get rid of me as quickly as possible, presumably because his commission suffered because I didn’t agree to a payment plan, he failed to help me set up face recognition or any other feature of my new phone. If I can do so, I will shop anywhere but this store in the future, including making future purchases at AT&T or other stores elsewhere when I’m traveling. What a nightmare.And by the way, for my first time ever, I’m sharing this review on social media. It’s the only google review I’ve ever written that wasn’t five stars and absolutely glowing.
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December 2023 by Dorothy Savok
Cody is an outstanding agent for AT&T. He has helped me and my family numerous times at AT&T. He is patient, knowledgeable and has a great attitude. He can work with anyone and knows what he is doing. He introduced me to Lui as someone who is good to go to if he is not at AT&T. I am so very thankful for these men. They know what they are doing and I appreciate that.
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November 2023 by Ann Adams
Mr. Cody Tupper-Wilson helped us in a very difficult multi lingual situation in clearing up a problem with a Samsung phone. He was patient and courteous with us.
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November 2023 by Hollie Wynne
Excellent service we had to do a puzzle that was like a free Dave and busters!???
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September 2023 by Miranda Crouch
Cody & Loui, are officially my heros! They were wizards with my phone and saved my precious photos and apps from my inoperable device, to my new one. It was not an easy ask as I had no passwords memorized and am practically tech challenged. But they were both so helpful, patient and knowledgeable. Again, huge thanks to them for their assistance!
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September 2023 by mmjm Harvey (mmjm)
Terrible manager to deal with if there is a problem on your account. Doesn’t want to admit to any miscommunication. AT&T is definitely not customer service friendly like they used to be. Don’t trust what the sales guys say. They just want to sell you a phone. Get everything in writing.
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August 2023 by Dan Golden
Gilbert was very helpful and supportive during a service issue. Thank you, Gilbert for not just being a sales person.
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July 2023 by Daniel Farnsworth
Daniel and Zach were awesome! Great customer service. Thank you!
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July 2023 by Blue Berry
Lui went above & beyond to help me out. I went to the muldoon at&t and they were less helpful & did not go the extra mile by logging onto the internet & seeing when my new phone would arrive. Lui wants to help you out! Thanks Lui!
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June 2023 by Zeruiah Telea
Gentlemen did not understand what he was told. He issued out a Sims card that was already issued, which cause that same Sims card for another phone in another state to be canceled. Already told him not to ask my mother who knows nothing of the account any questions and he still proceeded to ask her questions while I was on the phone telling him. He needs to have better listening skills before trying to cut me off and talk over me. If he had listen the first time ? I wouldn't have to go back and re-do the Sims card and figure out AGAIN who numbers is who after it was assigned.Update: today they decided to cut my phone off AGAIN because some how he re-issued my number and again I had to stop by Atnt. At this point? Maybe I should switch carriers because this should not be happening 3x in one week.
