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November 2023 by Arlie Hess
Jay the manager is super unhelpful. Sold me the wrong part. Been having the worst time getting the correct part. Asked 2x for him to help find the correct part. He would only point in the right direction and say it's over there. The computer told him it wasn't right and he sold it anyway. Use anyone but this place. Only got helpful when I was asking for manager/corporate info.
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November 2023 by Fly Dive Race
Sorry but... Every time I call and ask if they have a part they say "yes" so I drive down there and guess what, "our computer says we have it but we don't". So I go next door to O'Reilly's and they lose a customer. I really hope someone there applies this feedback.
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November 2023 by Neng v
My usual go to place, looks like they have new employees now. Customer service needs work, not helpful as the usual guys I use to see.
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September 2023 by Alison M
My battery was going out and I needed a new one ASAP. The manager put one off to the side for us to come get the next day and agreed to have someone install it for us. I went in to purchase and Kay installed it. She was amazing! Very nice and personable. I am so grateful for her! My new battery got installed (in the pouring rain, no less) and I was on my way home in about 30 minutes!
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September 2023 by Chris D
Worst customer service ever!I place an order online, drove almost an hour to pick up an order that they didn’t even have.This guys don’t even know what they have in stock.
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August 2023 by Sophiano Limol
The only AutoZone in Alaska that I frequent is this one. I have not had any bad experience at this place. I always find what I went there for and folks there have been quite helpful every single time. Too serious at times, but then that can't be a bad thing unless they are too serious about something else and that caused them to fail doing their job. I have not seen that happen here though....
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August 2023 by Saxon
What's the deal with the employees taking up all of the parking spots right in front of the store, so customers have to park completely on the other side of all of disabled spots?Does Corporate not visit?Your trash situation is out of control tooAgain!
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August 2023 by Jere Olson
Loans/rents toolsThey'll order whatever you need that they don't have. Solid place.
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July 2023 by David Crane
Brought in a return. Passed off to another and then a third employee, "the only one who knows how to do returns". He can't figure it out and tells one of the first two to "finish the return" and leaves to do a delivery. I'm told no one there is supposed to be dealing with customers because corporate is coming in tomorrow and their other work is more important. I'll have to try again another day. Thanks.
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July 2023 by Steven Million
Took a bit. We found the vacuum hose I needed and the staff was quite helpful
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July 2023 by Mary Tilden
amazing and most efficient dealing with their online system found everything in one phone call to Diamond location aaaaand even found some low-key nostalgic novelty toys in shop 10/10
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July 2023 by Trae Style
Friendly service, everything is always in stock.
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June 2023 by Jason Edwards
The number one go to for this store is its at the hub. Spark plugs "its at the hub" coolant "its at the hub." Stock your store stop sending people elsewhere
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April 2023 by Dale George
Great customer service and great attitude! Super friendly and helpful, I love coming here!
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April 2023 by Jashobeam F.
Yesterday, I went to get tools returned. Couldn't find the right tools to replace my O2 senser. Richard, the staff, was very helpful in helping me finding the right tools for the job. This is why I'm been an Autozone faithful customer for more than 25 years. I'm so glad they finally have Autozone in Alaska 10 years ago. I would go to Autozone to find parts before I go elsewhere, because of their customer service.