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November 2023 by tom
We rented a car at the end of August '23 with Avis Alaska in Anchorage. Had a rock hit our windshield on our trip. Turned it in when we came back & had to file an insurance claim. Spoke with Vickie Scott, a Claims Manager there. Every time we called & Vickie answered the phone, she was extremely nice, patient with all our questions & concerns, knowledgeable, helpful, & fair. Vickie is one of the best people we have ever dealt with in our lives. You can tell that she loves her job & offers to help in any way to make an unpleasant experience a very, very pleasant one!!! Vickie followed through with everything & was very meticulous from beginning to end. Even after the claim was paid, she informed us that the claim was closed, which eased our minds very much. We appreciated her very much & would highly recommend her anytime because her customer service is fantastic & over & above the call of duty!!!! Hopefully, Avis will reward her because, in this day in age, it is a very rare thing to find someone as special as Vickie Scott.
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November 2023 by Jeannine Linsday
Perfect experience. Staff were very nice. Our vehicle was clean and comfortable, perfect for several days in Seward and Homer. The location was an easy walk from the lovely Historic Anchorage Hotel.
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October 2023 by Peter Copley
This tiny car rental shop is located far from the airport, which was a suprise to me. However, they have low prices, do not try to upsell additional services, and take thorough inspection videos prior to handing over the car. My only complaint would be the attitude of the counter help. I felt like I was interrupting his day. All in all, I was happy with the experience.
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September 2023 by Dominique Masurel
The renting process went very smoothly. It did not take much time to get the car nor to give it back. No surprise with the price, it was as indicated on our reservation.
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September 2023 by Jeff Weinberger
Very nice and accomadating the staff at this location were the greatest ever! Even though I seemed to screw up the reservation the lovely counter person came to my rescue and found a perfect car for us. Easy location to rent from and you can save $$$ by renting downtown instead of the airport.
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September 2023 by Janet Newell
The team at the downtown branch were great. We had called to ask for an extra day of rental from out of town. As we wanted to go to the Alaska State Fair. In minutes it all worked out and we were happy.
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September 2023 by Book Another Trip Powered by Dream Vacations
Great service agent Sam! He went above and beyond to get my car ready quickly with great customer service. Thanks Chris for putting this together for me. I’ll be sending you some more business through my travel agency for next summer.
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September 2023 by PeterSu Copley
This tiny car rental is located a ways away from the airport, but in my opinion, it is worth it to Uber here to rent a car. This was the first time I rented a car without having ridiculous charges added when I tried to check out. The price quoted when I called before the vacation was the price I paid at the counter. The downside was that the counter help was not very friendly or helpful. It almost felt like I was interrupting the relaxing day they were having. Still, I am happy with my rental car, the video inspection prior to driving away, and especially the price. I do recommend this car rental facility.
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September 2023 by Eric Anderson
Convenient, clean, and accommodating. Weather prompted a last minute request for an earlier pick-up and they made it happen. I have no reservations recommending them or using them again.Thanks for contributing to an epic vacation. I don't write many reviews, but felt compelled to write this one.A family owned Hertz dealer screwed us on a Colorado ski vacation. I gave them the opportunity to make it right and they ignored me, so Avis is now my go to.I can't speak to the economics of the two. My wife doesn't volunteer that information and I don't ask. It doesn't really matter to us when we spend this kind of money on a vacation because losing even a half day sitting around waiting for a car is costly.
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August 2023 by Chaplain Rick Gabbitas
Useless. They make promises on the phone, then don't follow through. They can't (or won't) do anything you can't do online for yourself, and they even tell you, "go do it yourself." They promised to waive the drop off fee, and then they didn't. Then, I was charged the "hourly fee", which is half the price of the full day, when their paperwork said I returned the car 8 minutes after the time I rented it the day before, even though they had the car in their possession for at least fifteen minutes before the paperwork happened. Avoid this location. The people at the airport are much more helpful and friendly. And they're not crooks.
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August 2023 by Alan Biland
Car was great, service was questionable. I needed help pairing my phone with the car and was basically ignored. Predatory pricing, the rental was almost as much as my airline flight. I understand that you’re in Alaska, but come on, the rental price was ridiculous
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August 2023 by Michael G
Single handily saved the day! Avis Anchorage Alaska helped saved our trip. We had to book a last minute car rental and they were able to accomplish us within 60 minutes. We rented the vehicle and went on our excursions. Great customer service and support, very happy with the outcome.
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June 2023 by Karen Barwick
Very good rental experience. The office is walking distance from the captain cook hotel so it’s convenient for a one day rental when coming in early for a cruise. The staff behind the counter was friendly and provided plenty of tourist information. Car was clean and the class we expected. Drop off after hours was simple. Cost was what I expected. All in all, a great experience. And it allowed us to explore a little piece of Alaska on our own!
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June 2023 by Bob
I booked the rental about 6 months in advance. Close to pick up time I received reminders. When I arrived for pick up they scanned the vehicle to record all existing damages(there were none) and the process was very fast. I dropped off after closing hours. The next day I received my statement from them. Just a note...It is cheaper to rent from this location than the airport because of surcharges. Overall a great experience!
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June 2023 by Janet Davis
Easy pick up and drop off. Employees were professional and courteous. I would definitely rent from them again.
