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April 2024 by Jocelyn Gali
Good, everyone is nice, specially the salesperson I’m dealing with.
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April 2024 by K R
Every time I purchased items on different dates there is always something wrong.First purchase sofa missing 2 legsSecond purchase bedroom set drawers where broken and defective and scratches on item.Third purchase mattress and bed frame the hardware pre installed was wrong I had to change it myself to correct position.I feel items are put together in a rush and they don’t verify how they are set up. Always check when you get home and before you leave warehouse.
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April 2024 by Elaine Major
Sales people are knowledgeable but customer service is lacking if you have anything delivered and the itemhas any issue. They don’t inform you to inspect everything before the delivery people leave and then if anything is damaged, the customer is supposed to blame the delivery company. Finish issues with my furniture look like they were from the factory. The purchasing process is also very slow! Customers do not come first at Baileys. This will likely be my first and last purchase from them.
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April 2024 by Hannah See
I was helped by Thomas Felli and he helped me find the perfect couch for my home and was patient with me all the way through. Highly recommend!!
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March 2024 by Houston Grass Station
I got a couch
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March 2024 by Michael Robinson
Frank was super nice and helpful in helping me pick out a new sectional for my house great price for it too and getting it delivered was an easy process too
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March 2024 by Jennifer Samel-Robles
Baileys has a very relaxed buying atmosphere, our sales representative, Hunter, was very helpful and informative. It was a great experience.
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March 2024 by Bailey Roe
If I could give zero stars I would. Jeremy was absolutely awful. if you come here do NOT allow Jeremy to assist you. He is rude!
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March 2024 by Alisha Rukovishnikoff
Employees were friendly and knowledgable, without being pushy for a sale. Baileys is our go-to for home furshining
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March 2024 by Rosanne Gressett
Great from start to finish!
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March 2024 by Scott Miller
Frank, the salesperson was awesome and made it an easy purchase.
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March 2024 by Bryce Wilson
Very helpful, honest and polite!
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March 2024 by Timothy Sampson
Quinn helped me pick out a sectional and the customer service was just incredible. Quinn was funny but ever the professional.
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March 2024 by Barb Yanoshek
Never went to Bailey's Furniture, but I did visit the coffee shack in their parking lot.
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March 2024 by Leah Godoy
They sold me a defective mattress. Phil sold me an amazing couch. I was so happy I went back. Brad is amazing. Sold me my bed set and a mattress. The mattress came in a box and did not fill out. I called they sent a technician out who confirmed it’s a defective bed then told me I have to wait for the manufacturer to pay baileys for the bed then they would let me know what they would do for me. I called and spoke to the GM. So I was told, he didn’t give me a name. He giggled as he got my number and information and said he would call back. A gal named Lucy called back, said they sold me a defective mattress and said I could come see if I found a mattress the same price as the defective one and they will deliver it. I went they didn’t have either of the beds I wanted in a king size. I went to customer service and they said I had to go to the service department. I explained that Lucy told me I could just come in and look at another mattress. They didn’t have any I liked in the king size. They told me she was coming to meet with me. 15-20 mins later the customer service lady said so she’s not coming you can get a new mattress or you can get a refund. I asked for a refund. The customer service lady then says okay we will send you a check. I said no, I paid cash. She said “well that is not how this works.” I said I paid cash you will return cash. This is not my fault. She called Mason over and he said it was credited as store credit. The GM needs to approve a refund, but he is not there. 15-20 minutes later he says they will have a check for me the next day. Lucy calls me the next day trying to pick up the mattress at 3pm. I let her know that isn’t going to work. I asked her when the check would be ready she said that they would have it on Monday. I informed her the check would be ready today is what Mason said. She said I don’t know about that let me check. She put me on hold. Came back and said they will call you when it’s ready. I called baileys a few hours later and spoke to Mason he said the check is cut but the GM is not there to sign it. I will call you back and NEVER called back. I am still waiting. Funny how they are quick to want to pick up their defective mattress but cannot refund the customer. I threw away my old mattress because I bought a new one not thinking it would be defective. There is no sorry, no empathy at all. I am not saying don’t buy anything from here, but based on my experience I would never recommend this place. They are quick to take your money and just hope they don’t sale you something that’s been sitting since 2021 so it is defective and you will have to wait on their time to get the situation fixed for you. I paid cash or else I would dispute the charges. This place is not honest and will lie to you to get you out of the store. I will never buy from them again.
