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February 2024 by Shugo 1981
A coworker recommended this place and I was looking for a place close to my work. I've stopped by this place twice during the week, several weeks apart during the open hours as listed online, but both times it was closed. It was a waste of my time driving there for service to find out they weren't open.
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December 2023 by Jacqueline Brown
If zero stars was available I would leave that. My husband took our chevy 3500 to get the tires changed. They changed tires over. My husband drove on them for about 2 weeks and then we noticed our rear wheel was making a noise, we come home and fine 4 out of 8 lugs snapped off the wheel hub, another 2 were missing lug nuts.Called the shop they sent a mechanic out to fix it. It took 2 days for bree to come fix it. Well why he was attempting to fix her he destroyed our whole rear up assembly by shredding the gears on the hub and broke the speed sensor.We had to take the truck to a dealership due to the shop refusing to fix it and telling us to drive it from the valley to Anchorage with it being unsafe to drive.Now while the truck has been down for over a month do to bree shortcuts this has caused more issues.I would not recommend this shop what so ever and stay clear from bree as a mechanic as he takes short cuts and can't admit blame for his wrong doing and blames others.
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November 2023 by Matt Moore
Super fast service was provided after I was told it would be 1.5 hrs before they could get to me. My tires were balanced and rotated in less than 30 minutes.I am a prior customer and previously bought studded tires here. The front end of the business can be a bit chaotic when busy and the waiting area can also get cramped when they are busy.
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November 2023 by Sophiano Limol
It was recommended by a co-worker for tire work. I went there a little skeptical about their service. To my surprise, they were friendly (of course, in business manner), efficient (from service counter to completing service on my tires), and the price was my biggest surprise. I was expecting more for some unknown reasons, but I'm so glad I went there.... They definitely deserve my 5 stars.....!
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November 2023 by Jamie Hunter
I got my car alignment there this summer. Alyeska told me I need another alignment. My tires were completely bald. Would not recommend.
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October 2023 by Jerry Kung
I really want to support local businesses but this is one to stay away from. You can see from my numerous reviews, it takes great effort to earn a one star from me.Dropped off 4 beautiful nokian studded tires to be mounted on loose rims. It seemed like a very straightforward job but after 1.5 wks of no word, I called and they said it just got done. When I arrived, they had me pay first which was interesting since on the workorder states $89, but verbally told me $70+$16 used tire disposal for a total of $86, but at checkout he charged me $85.When I picked up my tires I didn't recognize them as they had new, blue studs.The young man told me they restudded my tires. At no time did I tell them to do that. You can see from the workorder that didn't ask for restudding.As Alaskans know, the reason you pay extra for nokian tires is for their exceptional diamond studs. Now my nokian tires have empty stud holes and the rest are inferior blue studs. In addition, the studs they put in are of the wrong size and they wiggle. I am certain I'll lose those studs on the road.Bottom line, my $1000 nokian studded tires are ruined. Lesson learned.
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August 2023 by Derrell Davis
I continue to enjoy there service for 5yrs now, I admit sometimes I dislike to keep my vehicle over night. But it helps to get everything done right, thank you for the service you and your staff rendered, Chrysler 300
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August 2023 by Stella Francis
I had a very bad experience here last summer. After getting my truck battery switched out, my truck wasn't working the same. Blown fuses, also a good possibility that I might need a fuse box on top of that. Who ever changed out my battery fried some fuses... Do not come to this location they hire people that are just getting out of jail. A friend of mine had their father get new fuses installed from here, His vehicle was running before hand, but was not running at all after and charged him close to $800. If you want to get ripped off, or want more problems with your vehicle, I definitely recommend this "Shop" I feel bad for people that come here because it's all that they can afford and they leave there with more problems than before.
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August 2023 by Jay C
I’ve been going to Baltazar for quite awhile & I can honestly say they’re friendly, reliable, & affordable. 10/10 recommend ??
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July 2023 by Debbie Likert
Our warmest thanks to a great group of folks! Here on vacation from Arkansas and had what we thought was a major engine problem. They bumped us in immediately and quickly discovered that a fill nut was not tightened by the last place we had oil changed in Whitehorse, BC. Thankfully, no permanent damage was done. Thanks again to a wonderful tire/auto repair shop. Would not hesitate to come here again if needed!
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July 2023 by Randy Segelhorst
BMW Dealership quoted me $500 for one tire so I came here was able to walk in and wait only took 30min tops and was only $139… car was shaking next day and I took back in and they balanced it real quick free of charge both people workin counter were nice and helpful… definitely recommend
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June 2023 by Jeremiah Batsell
Refused todo work on my car just because it would of taken a while even though they said they could do it
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June 2023 by Shauna Johnstone
ANNIE, the front desk agent has the worst communication and customer service skills I’ve encountered. I let her know that I needed an alignment and possible strut replacement, she then proceeds to tell me to come in at 9AM May 31st to drop the vehicle off. I show up at 9am as I was told, and she said she had me down for the 7th. I let her know there was a miscommunication because I wouldn’t have agreed to that day because I work. She then tells me she has time for Friday the 2nd at 1pm and I will need to drop the vehicle off and pick it up when it’s done possibly not until closing. I come in Friday June 2nd as told again. They took my car told me they would put it up on the alignment rack see if it needed a strut and do the alignment and call me when it’s done. 30 mins after I arrive my car is pulled to the front and I’m told it needs struts and an alignment like I told them (shocker) but they wouldn’t be able to do it today they would need to schedule another day for me to come in. I was never told not once that it wouldn’t be done today and that I would need to come in at another time. I was told for both days that I would drop my vehicle off and would be called when they service was done by ANNIE. NOT that I was just going in for an inspection. They charged me $65 for their inspection with no service. After I showed up TWICE. This was the worst experience with any shop or business I’ve experienced in a very long time if ever. I called after I left to let them know I am reporting them to the Better Business Bureau and to ask for Baltazars contact to let him know but I was told by ANNIE go right ahead and was hung up on. I will definitely be doing just that! Awful.
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May 2023 by John Schultz
Great customer service! Friendly. Good work.I have taken my vehicle to Baltazar's numerous times. Had the oil changed twice, bought studded tires from them, then had them destud the tires in the spring. They even changed my brakes for me. Reasonable prices. Good people. Highly recommend.
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May 2023 by Ruperto Newbill
I called and asked for tires. The guy on the phone gave me prices for ideas and new tires installed on the car. But when I said I just want the tires so I could put them on myself he wouldn’t sell me the used tires only the new ones. Scam artists
