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October 2021 by Loren R.
I have always prided myself on supporting local, proud to support a local entrepreneur struggling to fend off the box stores and their volume advantage. BROWNS RUINED THAT. After building two structures here in anchorage, and on my second in Seldovia, I am pissed. I just returned an unused garden item at lowes, no receipt, past 90 days, the store manager allowed it. I just tried to return a small box of emt fittings at browns. The socially detached, un empathetic jack-a$$ millenial immediately sighed a long sigh, and threw out half of my receipts because they were past the 60 days allowed, citing policy. The rest of the items, i purchased less than a week ago. Strange, the Sales clerk to my right kept looking over uncomfortably, as HE KNEW, THAT I KNEW THAT HE KNEW, that i had just purchased them. Way to go! Thank god, where i work, i am allowed to deviate from company policy to take care of my customers, who ultimately pay my income. F()ck this guy, and screw you BROWNS for not giving your employees the power to take care of a customer. You'll find me at LOWES.
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April 2021 by Esther Cabarles
A sales representative sold us part that was not in a box, and we were not aware it was supposed to be in a box. The part did not work, but when my husband went to return the product a week after purchasing it (so well within the 30 day return period) he was treated VERY disrespectfully by the store manager. The store manager, Brian, spoke in a very disrespectful, curt, degrading manner, treating my husband as if he was trying to scam them. My husband had the receipt which contained the sales person's name, and he explained it wasnt in a box when the salesman sold it to him and he wouldnt know they were supposed to sell it in a box. Rather than speaking to the salesman for more clarification, the manager Brian assumed my husband was lying and said just about those words to him. We are filing a complaint with the BBB. Do not recommend Browns Electric, horrible customer service skills.
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February 2020 by Wes F
Greeted nicely as I entered. Fine sales staff. great information. Bought more than really needed just for saying thank you with great info and service
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November 2019 by Sundog Wellness
I have been working with Brian over the last few days and he is top notch! Great service and super friendly atmosphere...thanks guys!
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July 2019 by David Claar
Went in for a specific double breaker for our hot tub that is hard to find. They did not have it in stock, and offered to special order the breaker. We were looking for immediate purchase, so they looked for local alternatives even among competitors. They even made a call for us. In all, they were extremely helpful and pleasant to work with. This is and will be my go to store for electrical supplies!
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June 2019 by Ed Monteil
Arctic Elevator has been working with Diane & Chip and the good people at Brown's professionally and personally for the last 16 years. They have been exceptional with customer service, very knowledgeable and sure beat the big box stores out there.
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June 2019 by Daniel Werth
Awesome store with everything you need! Good help with solid knowledge.
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when things are difficult, Brown's gives good service, and industry views. Always been a great place since.... before I was born, and, I'm a retired electrician!
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April 2019 by Larry Dorsey
Great Electric shop
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January 2019 by Richard N.
"Alexa, turn on my Soirée Kitchen Lights". Oh yeah this is a technology age we're living in and when I need assistance I go to my buddy Dave. He's at their main location. They have a Showroom at 6th Ave. and another off Old Seward closer to Dimond. I call Dave and he tells me what to get and tells me what's available and the model type. All their people know their stuff. I bought these cool Alexa/Google voice activated light switches for every room and bathrooms. They can control up to 29 lights on one switch so like our bedroom lights that have like 11 on one switch is no problem. Lutron Caseta Wireless Smart Dimmers. 'Alexa, turn down the bedroom lights to 15%". Yeah, a little pricy but worth it! The house we're building is 100% all LED. We figured out the lighting we needed from our architect then we sourced about 75% of our lighting needs here. They don't carry everything but they carry a lot and some things have to be ordered. This time I needed 100 Watt LEDs equivalent to standard size bulb (they call that a A19 bulb type). Usually for a standard LED bulb I go to Lowes or Home Depot. But the higher Watt Bulbs 75 and 100 Watt Equivalents there are a oversized LED bulb. Trying to put them in our new Island Pendants - uh too big -- I need the Lumens to be at a minimum 810 -- Architect thing -- Lowes and Home Depot Oversized Only ... ARRRGH! Called Browns and got the answer I needed and at the equivalent prices that would have been at Lowes or Home Depot ... the advantage at Brown's -- Selection and ability to order to your specific needs. I went by the store off Old Seward and grabbed them.
