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February 2024 by Kristine Tichich
Excellent communication. Ms. Kim Hernandez is so helpful, communicative, and professional. The entire front staff is kind, patient, and knowledgeable. Im not happy my car needed repairs, but I'm thankful their team is here to help.
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February 2024 by daft cypher
The front desk was determined to ruin my day every time I interacted with them. This business is allergic to high standards. I wouldn't want my worst enemy to have to get an estimate here.
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February 2024 by Jack Winford
Expect at least two months before getting an estimate on your cars damages. The staff are rude, impatient, and incompetent. Shop hours are inconvenient. It was an absolute nightmare doing business here.
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February 2024 by Arlene Chico
Classic Collision in Dowling in Anchorage is a big disappointment! They deserve a zero score! Accident was in December but my car drop in appointment for repair was moved several times, then finally middle of June, apparently because of ordered parts. They finally have the parts but still my car was in their shop for almost two months. When I picked up my car, my car key was broken, taped on the fob. They hoped I wouldn’t notice but it was falling apart when I turn the key to start my car! They took the serial number, a picture and said they will order to replace it and will call me. A month passed but nobody called. When I called they said “it’s been ordered and it’s coming this Friday, we will call you.” They never call! When I called in, every time, they said the same. Since September, October, November, December, January, then now February the same thing. The same lies! They also asked me to bring the key in a few times so they can take the serial number again, or the repair man is coming, etc. all excuses! Classic Collision in Dowling has inconvenience me too much! I am a very kind person, But they are liars! Crystal of Classic Collision lies to me every time I call or even in person! Until this day today, I am still using my broken key and they are still giving me the same excuse! I am telling my friends and posting in social media not to be caught in with this very unprofessional service of Classic Collision in Dowling!
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January 2024 by Tammy H.
Got my vehicle back like a brand new Traverse! Thank you, Classic Collision.
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January 2024 by Kristen Koch
After getting in a car accident in August classic collision made repairs but couldn’t figure out the electric brake system error. After several times of me coming to pick my truck up and the error code still on the dash they took my truck to swickard Chevy. Fast forward and classic collision refuses to pay their bill due to Chevrolet although they had zero issues cashing out the 19K check from my insurance claim. When a wheel from this accident is still misshapen, and Chevy discovered the issue, classic collision said it was not because of the accident to avoid having to pay for additional repair they missed the first time. Regardless it is now January 2024 and my vehicle is still at Swickward awaiting them to pay their bill from two weeks ago so I can move forward with getting my vehicle and the wheel fixed. I called and was told a manager would call two days ago and yet still no call. 10 out of 10 would not recommend this facility.
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December 2023 by Vishnu Thankachan
I recently had a very disappointing experience with Classic Collision in Dowling. I called on November 21st to make an appointment for December 14th. However, when I arrived on the 14th, I was shocked to find out that they had no record of my appointment in their system. Mistakes can happen, but the way they handled the situation was completely unacceptable and unprofessional.The first lady I interacted with was polite and tried to help, but then a manager with a bang hairstyle stepped in. This lady was extremely rude and showed no willingness to assist me. I observed her treating other customers in the same disrespectful manner.Based on this experience, I will definitely not be returning to Classic Collision, and I cannot recommend this place to anyone. The lack of customer service and unprofessional behavior exhibited by the manager is simply unacceptable.
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October 2023 by Xang Her
Schedule an appointment with them via phone weeks ago and went in on that date, the receptionist told me that I have no appointments and that if I did, I should have received a text confirmation. They never sent me confirmation and she makes me like I was delusional, didn’t apologize for any inconvenience, and had to reschedule like I was wrong. These people needs to be documented and trained. Can’t be telling customers false appointments and waste their time. Do better!
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September 2023 by Vang
Just got a repair estimate done with Taylor. Refreshingly Super Easy to talk to and Taylor even told me all my options for my hit and run front end repair estimate on what will work best. Thank you so much! Please Give Taylor a high raise for her work well done.Service: Body & Trim
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July 2023 by Earnest Jhon Vidal
Terrible experience the front desk receptionist have no respect for customer. She thinks she owns the place. She should never be in customer service industry. You don’t point finger to your customer and if you can’t handle customer find your supervisor or your boss instead of arguing. Got my truck with more scratch than what it had before.
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July 2023 by Jacob Bellis
10/10 wouldn’t recommend. Took here for some comprehensive damage and got the car back in worse condition than dropped off in. Plus the survey to rate how bad the service was, had already been filled out with a “review” that wasn’t mine. Had to blue tape 20+ issues and they gave the vehicle back with the back hatch leaking (which it wasn’t before).
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June 2023 by tim taylor
I used them in the past on a repair and they did a ok job. So my wife took time off work after waiting a month for the appointment to get a estimate for rock chips on her door and they said they would not work on her truck and the reason they told her sounded weird. I called and could not get either of the people on the phone who talked to my wife to get a good explanation will be avoiding them now and from the reviews I have been reading this is a good thing. I would recommend avoiding them toServices: Painting
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June 2023 by Nadia Garrett
I brought my car to them on 5/2 and they had it for nearly 1 month. I gave them my car with no broken windshield and when I picked it up on 5/31 I let them know there was a crack in the windshield. They "informed" the lady I was working with but she didn't contact me back I had to contact them the next day and she said they are not liable for the damage but would escalate the situation to the manager. It is now 6/12 and I have called them a couple times since and the manager is never available and I have not heard from them to this day. I should have read reviews prior to bringing my car to them since most recent reviews are not good.Service: Body & Trim
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June 2023 by Mark Loeffler
Just don’t my man. They are so insanely lazy. They plugged my lights in upside down which made them not work and then told me it’s the fault of “Amazon wiring.” The replaced my bumper (which was scratched when I first saw it) they broke a bolt and didn’t take the broken bit out, they didn’t put 6 clips back underneath the bumper, they didn’t secure the wiring for my head lights, fog lights, or indicators. The front desk person is insanely condescending and does her best to escalate situations and make you feel as if everything is your fault. It is illegal for your insurance provider to tell you which shop you have to go to, when they say ti go to classic collision at the very least don’t go to this one.
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April 2023 by Ryan Hughes
Be careful of this place. The manager is a crook. My vehicle was damaged during repairs and they said they didn’t cause it. Had to take them to court.Services: Body & Trim
