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February 2024 by Jon Hanvey
Worst banking experience of my life! I used to choose credit unions for better customer service and less fees. NOT HERE!!!! CU1 acts worse than the big corporate banks! Crazy charges abound, they changed my overdraft protection option and charged more than they borrowed me! Predatory!
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November 2023 by DIVINE NGANGA
Super Friendly and professional staff's here in this location.
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September 2023 by W S
If you have to deal with Manager Gloria just hang up/walk out. Extremely rude and unprofessional. How she got to a “supervisor” position is beyond me. Hearing great things about MAC federal… switched last week and could not be happier!
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June 2023 by Chris Tadda
Great Location? Super Great Customer Service Inside Or At Drive ?Up!!!!! Five Stars?
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February 2023 by Katelyn Jones
Service has always been quick when I have visited this location and tellers are always very professional and helpful. I came in to close out an account I no longer needed after paying off a loan and had expected it to take 20 minutes but I was in and out of the building in just over 5 minutes! Was very pleased, will definitely be back if I ever need another account.
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October 2022 by merci mes amis
I cannot understand how is it that it takes 45 minutes to count out change for businesses. The tellers are beginners and have no idea what they are doing. I understand short staffing but come on! The executives should work the counter and earn their raises.
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June 2022 by Alzat Yl
I was there 20 minutes before close, manager said wire transfer machine broke down, wanted to withdrawal after that, they told me go to other locations?
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April 2022 by Xassan Mohamed
They close early every day’s
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December 2021 by Derek Foote
One atm in the kenai Soldotna area. No after hours help !!
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November 2021 by JagJag official
Terrible place, terrible people:/ I've been banking with these folks for years and they are very unprofessional! They bank for the rich, so if you’re making anything less then five times minimum wage stay away! Also the debit cards they give you might be declined and cancelled with no warning “for your protection”!
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April 2020 by Nev Longbottom
They are super nice
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September 2019 by Natalie Brown
Credit union 1 is a great local bank institution to bank with in Alaska. Been banking with them for about 8 years, never no issues.
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September 2018 by Your Mom
When my wallet was stolen, I came into the main branch to move my money over into a new account. The representative made a snide comment, asking if I was "ready to open an account without mommy and daddy?" I had my reasons to have them on as co-signers. Suffice to say, I was livid. I should've closed my account and walked away then and there. I wish I could remember her name, because that is NOT how you treat people.
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September 2018 by Jerry Blueford
Friendly staff however the process takes a long time
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September 2018 by Michael Larson
I used to bank with them,and I had some issues with some identity theft and they were right there to help me get to the bottom of it.
