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February 2024 by katherine manook
I like this bank & the workers as they are nice so far.
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November 2023 by AK Booze Review
Busy branch, but they try. Only thing I'm not a fan of is the new drive thru interactive machines.
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July 2023 by Scarlin Campos
My experience was awful!! I went to try and get a car loan, and the lady asked literally asked for no information, how much the car loan was for, or that I wanted to add a down payment. I called another branch and they helped fix all my information because it was all put wrong.
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July 2023 by Dianna Medina
The best credit union I’ve been too so far. Staff is always kind and super helpful. I’ve had issues with my account since opening it and every time I think about going to close my account I’m greeted with the most helpful staff. Don’t get me wrong credit union is still not the best bank it’s been issue after issue. The online over the phone customer service is atrocious. Staff is a 10 at only this location. But bank is horrible still going to close my account lol
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July 2023 by Mike
I've been using this bank long before it switched and became a Credit union 1. Very satisfied with what they offer. Great job CU1 !
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April 2023 by Victor Warner
I love credit union one team in general. Amazing customer service and very supportive ? love it.
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April 2023 by Violet Yang
Zya was the most helpful and wonderful person ever. I was getting a loan for my vehicle and it took a little longer than expected. The Bank was already closed, but Zya Butler stayed in and helped me get my Loan completed. Zya took the time and effort to efficiently assist me with eveything that I needed. I also have to give my gratitude to the CU1 Team, for staying in late for me. Will forever be my go to bank. Thank you CU1.
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April 2023 by Christopher Lee-Anderson
Keagan was unhelpful, he shouldn’t be doing customer service if he doesn’t like his job. Once I told him what I wanted, he made it seem like he couldn’t help me at all & passed me to another Agent & once inside the CU1 building a lady named Ong was very helpful, & even gave me info about other ways to accomplish what I came to the bank for. Keagan didn’t ask or verify what address I wanted my card sent to & There was a way w/ a manager to look at my address change history but he didn’t . & leaning that I never approved an address change, & having the same address on file for 4 yrs & having bank statements send to that same address they claim wasn’t the address on my account & the fact he didn’t even help me in any way to resolve the problem. SHOUT OUT TO ONG! She did her thing & I left a happy customer. The address that’s been on my account for 4 yrs was changed to the address on my ID on 4/8/23 & during the drive thru I never approve an address change & not only did I waste my time & gas going through the drive thru for Keagan’s help but I wasted even more time trying to fix the mess that happened.
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December 2022 by Aubrie wesley
I absolutely love coming to this one specifically lately because everyone is so nice. Ellen or however you spell it was the sweetest who helped us with an easy withdrawal but I was so pleased with her customer service I needed to write a review which I never do.
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November 2022 by Jamir White
Every time I go here iam greeted as soon as they're ready after the previous transaction, everyone is chill and pleasant and everyone is on point.
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November 2022 by Yudelky De La Cruz
Great customer service by Bessie, wow I recommend your service 100%, and is pleased to choose this branch.
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September 2022 by Mailee Vyne
I had an appointment set up at 1pm for a certain representative. Got there to sign documents with other party. But the representative went on lunch. Even though I was told that my appointment was set up. They told me I could wait. New guy couldn't help me. Everything went wrong. No one was willing to work with me. My loan never went through. I felt disappointed to say the least. They also fail to mention they have my ID in their system already. Again, no one was willing to work with me. I felt like my business wasn't needed. It was a learning experience.
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August 2022 by Cadney E.
Horrible, this place needs to be sent into somewhere to be reviewed. Stealing millions of dollars, I am sure. I received a statement saying they are raising my payments from 406 monthly to 800....I call them up and they said I had no insurance....mi told her that I did to. ..she proceeds to call my insurance company and puts me on hold ...she comes back and says we showed lapse in your insurance.....we still have to charge you and they added on almost 4, 000 dollars ...I believe I will be contacting a lawyer.
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July 2022 by ak bs
Refuse to help anyone unless you have membership. Doesn't matter that I was just there and was approved for a loan. Doesn't matter that my business does business with them, they would even let me buy quarters because I didn't have a membership. Looks like I will be banking and getting car loan with someone else.
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July 2022 by Elizabeth K.
unacceptable long hold times, poor customer service and lack of efficiency.
