-
November 2023 by Christina Bond
This location is amazing. Two of the cell numbers on my account were ported without my permission and Boni Reyes, Cricket employee helped me get both my numbers back. He spent over 3 hours with me in store helping me re-set up my account, and get my phones working. I appreciate his help so much. In such a frustrating situation, he was pleasant and extremely helpful. Thank you, Thank you!
-
September 2023 by Shreen Satele
I just had the worst ever experience in my life! Walked in to make a payment, at this location, and Sebastian asked me for my id. Told him it’s my sister’s acct, and I’m just making a payment for her. He said, well I cant help you, your sister has to be here. But why, I asked, I just provided you with her phone number, I just want to pay her bill. I cant help you, your sister needs to be present, he said. Then I said, I can’t just make the payment for her? And he asked if I was slow?! I quickly flipped!!! My blood pressure went sky high. You dont ever EVER say that to anyone!!!!! I asked for a manager and he said, its you lucky day because I’m the manager!!!! He continued saying, I’m asking if you’re slow because I already told you I cant help you, your sister needs to come make her payment. WOW!!!! I honestly dont know how he became a manager! Cricket is one of the best in Alaska. And if this is how your managers are treating non customers, WOW!!!!Location on Northern Lights, next to Little Ceasars Pizza were able to help me. They told me, he could’ve done a quick pay for me. But he didnt!!!! Very poor customer service, you shouldnt be there,You give a Cricket a BAD name!!!!
-
April 2023 by chrissy ena
Shanna is amazing!!!! She knows how to get things done fast and easy. Thank you for knowing what to do and explaining everything! Give her a raise.
-
April 2023 by Tara Hanrahan
I have been using cricket for about 6 years and never have a problem with them
-
January 2023 by Alexa Pullen
Terrible customer service — the lady acted like I was a hassle for coming in to ask a simple question. She said her training has only shown her how to generate things by clicking a button and that she doesn’t know of any companies that allow for people to pick their numbers. I got a huge sarcastic smile and zero further assistance.
-
December 2022 by julissa carter
Mey did a great job helping me set up my HBOMAX AND MY CRICKET APP AND ACP YALL NEED TO PRAISE THIS GIRL SHE KNOW WHAT SHE IS DOING !!!! I WILL BE BACK TO SEE HER SHE IS A MUST MOUNTAIN VIEW STORE HAS DONE IT GREAT FOR ME !!!
-
December 2022 by Frosty907
Waited in line 30 minutes until I had to leave for work so I wouldn’t be late. Horrible
-
November 2022 by Lincoln Martin
Shanna and met was awesome they know what they are doing they helped me with getting my PPP set up so now I’m able to walk out with my iPhone 14 plus!! I’m super excited and happy they have excellent customer service go see shanna and met for excellent service they are very well knowledge on their products and servic!! 100%
-
October 2022 by Thavichai Her
Great store and great employee, Shanna M was a great help and deserves a promotion
-
September 2022 by Justin Larson
Had a really good and helpful store manager there best and most polite Manger I have ever hade with a cell phone store thank you for your help this is the mountview store
-
June 2022 by Bret Lambert
Nothing works with cricket, spent a month trying to get old phone number switched, finally gave up on that, and got yet another new number, which I am sick of having to switch, but since then payibng bills, or doing anything with my account breaks my account. I basically have to talk to support just to pay bill. Now I'm sitting here with no phone, because cricket wont let me pay my bill my phone deactivated this morning and I had very important calls to make early, but because cricket I am unable to get anything done... What a horrible service, it's so bad I'm thinking about trying verizon again...
-
May 2022 by Walter Analoak
Great customer service na the service it self is great.
-
April 2022 by Love Me
Mey is the best ever!!!! She has made it Soo I don't go anywhere but MTV now.... She always do a fantastic job and she Soo funny... And makes. Everyone feel sooo welcome
-
February 2022 by Maria “M8aM8a”
Always friendly helpful and attentive. Why pay a contract with at and t or Verizon or GCI when you have amazing Cricket!!! Always ready and helpful to solve your phone technical issues ?
-
February 2022 by Maria
Always friendly helpful and attentive. Why pay a contract with at and t or Verizon or GCI when you have amazing Cricket!!! Always ready and helpful to solve your phone technical issues
