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January 2024 by Liam O'Brien
I got my deposit back, besides that I wouldn't go there again.
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April 2022 by Brandon Sadowski
I made an online reservation. Annette from Dimond Self Storage took the initiative reached out to me and booked a time to show me the unit. Her customer service was phenomenal. She ensured I received fair pricing, a clean unit, and a tour of the facility. Very satisfactory transaction. This location is also military friendly. Thank you!
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April 2022 by Nick Osowski
Customer service was very annoyed and very rude, it made me look elsewhere.
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April 2022 by Elvis Thomas
Great and friendly people nice storage
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December 2021 by Christmas Z
I can't even decide where I want to begin..I've had many storage units but none with a staff more rude, short, and ends conversations by hanging up instead of saying goodbye then this one. Not to mention they will lock you out of the gate and then double lock your unit if you don't pay exactly on the first of each month. You would think they'd work with you especially when one lady tells you that you have a 5-day grace period and another lady says that's not the case. Seems like a lack in communication between the staff and a lack of proper mannerism that should present itself when dealing with the ones that keep you in business. These ladies, all they seem do is sit around and watch the cameras like you're in lockdown in prison. . They say they have a 24-hour staff but even after you pay and your units double locked they won't have someone to come take the locks off until further notice. For a staff that conducts themselves as so they are seemingly overpriced, power tripping, needs to be reminded of who pays their bills. The ones that rent the storage units. 3.4 ratings I hope this one star does you good. This place is located near the airport. It's no wonder. People probably want to leave state after dealing with such staff as this one.
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December 2021 by Stephen Moore
Heated. Fenced. Secured. Free wash when you use park and fly!
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October 2021 by Kiklerr
Heated. Fenced. Secured. Free wash when you use park and fly!
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June 2021 by ChristmasRay Zuelwain
I can't even decide where I want to begin..I've had many storage units but none with a staff more rude, short, and ends conversations by hanging up instead of saying goodbye then this one. Not to mention they will lock you out of the gate and then double lock your unit if you don't pay exactly on the first of each month. You would think they'd work with you especially when one lady tells you that you have a 5-day grace period and another lady says that's not the case. Seems like a lack in communication between the staff and a lack of proper mannerism that should present itself when dealing with the ones that keep you in business. These ladies, all they seem do is sit around and watch the cameras like you're in lockdown in prison. . They say they have a 24-hour staff but even after you pay and your units double locked they won't have someone to come take the locks off until further notice. For a staff that conducts themselves as so they are seemingly overpriced, power tripping, needs to be reminded of who pays their bills. The ones that rent the storage units. 3.4 ratings I hope this one star does you good. This place is located near the airport. It's no wonder. People probably want to leave state after dealing with such staff as this one.
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June 2021 by Chris P.
I currently own a unit at this place and since apon getting it the customer service is awful. If your late one day you end up getting locked out and this winter it took 4 different times of calling. Wasting gas driving over there to find out they didn’t do they job yet and unlock our code. Now it’s still happening and now there’s been a lock on our storage for weeks even after paying. Still in the same boat trying to get it unlocked. Half the time we can’t put stuff in our storage or take it out because being late one day makes it being locked up for weeks on end. We would have paid it on time if our pay day wasn’t the next day. We’ll be switching to a new storage facility soon.
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May 2021 by Hunter Van Wyhe
Great location and very convenient. Short term rental with great rates helped us during our home move.
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January 2021 by Brandon nicholson
Was immediately met with annoyance from customer service. I had called for basic information about their storage units, was told that she had time to speak with me. Another customer walks into the facility and suddenly she doesn't want anything to do with the questions I had. Instead asked to call back tomorrow to speak to someone else. I found this extremely disresectful, and will have a much harder time for me to want to use them in the future. I might change my review if the response was unintentional, but she could have offered to call me back after the other guest had left.
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August 2020 by Peter Regan
It was too difficult to get into my new storage shed. They had their lock on it and it took an hour of going from their to their office twice to finally be able to put our stuff in their.
