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February 2024 by TaNica Henning
Stayed here while on vacation in Alaska and I love everything about it !!!!!!! 10 starsRooms: Loved themFood & drinks: Bomb
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December 2023 by Robyn Frick
Every aspect of this hotel is well thought out from decor to service. The only reason we’re leaving 4 stars instead of 5 is the parking lot is not maintained at all. We are Alaska residents and the ice build up was slippery and dangerous. The mounds were bad enough out that our suv scraped going in and out of parking spaces.Food was good, the bar was great, it was just a shame the parking lot wasn’t salted or maintained.
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December 2023 by Cassandra Brooks
We had to travel for a medical appointment, this was a clean and safe place for our family. The customer service was excellent and the room was very clean. My children especially loved the pool and the fountain in the front lobby. Our only criticism is that the beds could be better quality, not very comfortable.
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October 2023 by Lorna McDougall Johnston
"My recent stay at Embassy Suites was a mixed experience. The restaurant staff was a highlight, with their friendly and light-hearted service adding a positive touch to my stay. Unfortunately, the front desk team seemed mismanaged, lacking the essence of customer service. They appeared more focused on what's next rather than the current guest's needs. Additionally, the housekeeping service operated with a level of independence that sometimes disregarded guest requests. Overall, I'd rate my experience as 4 out of 10, with the potential for improvement in guest service." Don’t leave your luggage there- they charge $5/bag. I was paying an average of $400/ night in the last 5 weeks no exceptions.Safety: Safe to be in a hotel.
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October 2023 by Victor Jensen
I stay here everything I come to Anchorage. Great place, big room. Very clean. Nice staff. I enjoy the manager's get together in the bar each night for complimentary drinks.
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September 2023 by Pamela Olesen
Nice rooms, good breakfast, decent location. The bartender is a bit testy during social hour but warms up as the night goes. Maybe just a couple bad nightsI would stay again if the need arises.
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September 2023 by Wayne B.
The room is clean, service amazing, the food is great. I rented a room with king size bedand the room size did not dissapoint. I will be booking again in this hotel in the near future
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August 2023 by Karl Schmitz
Dated. Expensive. Only fairly maintained. Missed a requested service of our room. Internet was down on the Saturday after our arrival. 2 of 3 treadmills in the fitness center needed fixing; reported, but never fixed during our visit. April in the dining room was a bright spot; cheerful and helpful. When we checked out, the desk clerk, Peyton, was indifferent at best. Didn't ask how our stay was, or thank us for our (extended stay) business. We're Hilton Honors members. Whoopee. We wouldn't choose this property, again, should we return.
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August 2023 by puja sarkar
Very good stay for our first trip to Alaska. The rooms were nice and big with fridge as well as microwave provided. Which was handy. The restaurant in the hotel was also good and the associates were friendly. Would
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August 2023 by Lynn Robbins
As a Diamond member of the Hilton brand, I’ve stayed at many Hiltons worldwide. I have never been treated so poorly by management. No one is on the same page. No standard operating procedure. I was lied to and hung up on. Traveling to Alaska is a long journey. They canceled my room the day before arrival. It made my heart drop. The owners of the hotel rebooked it for me. No. It wasn’t comped as it should have been after going through turmoil. I wouldn’t recommend this place at all.
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July 2023 by Denise Y.
We are not done with our stay, but have to give a shoutout to the breakfast staff who managed the swarm of tourists this morning. Theirs is not an easy job and we truly appreciate their hustle and calm demeanor. We hope the other tourists are letting them know they are appreciated. I had made to order breakfast and it was well made & plated. Hit the spot!We arrived after midnight and all went well. This is no typical Embassy suites. The decor is roomy and compliments Alaska.
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June 2023 by Jennifer Wenzell
We stay here frequently. The rooms are clean and quiet. The food is good and we enjoy the complimentary drink coupons. The rooms are pricey especially if you are traveling to ANC during fishing season and they go fast so an advanced reservation is highly recommended.
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June 2023 by John D.
Front desk manager is completely unprofessional and will yell at you stating your are wrong and never accept fault for their staffs wrong doing. Front desk Payton is also a total trash and lier about checkout times. Will never stay here again.
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June 2023 by Beverly DeMario
A little different than the other Embassy Suites we have stayed in. This was only 4 stories but very well designedand decorated. It even had a library with a pool table. The restaurant was not fancy but their food was delicious. The rooms were clean and well kept. Everyone was super friendly and helpful. We highly recommend it.
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June 2023 by Katherine
Great service, decent complimentary breakfast, and spacious rooms.The two reasons why we are giving it 4 stars are the pillows and thermostat.The pillows were quite small; like the size of accent pillows. We were there 3 nights and purchased pillows at Fred Meyer the second day to use while we were in town.The thermostat didn't seem to have the capability of setting a maximum temp, so the room would get up to 76 at night; a little warm for both of us.It wasn't particularly warm during our trip, and we wondered whether the room thermostats actually worked.
