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June 2025 by Flor Bella
Horrible experience. I was yelled at by the manager in front of my kid. My child and I were kicked out and threatened to have security called on us only because I requested my tax records back to take them else where. They also stole my tax papers by refusing to return them to me. I contacted their head quarters and they just ignored my concern. Terrible staff, and place to do business with. Zero stars. 1 is too high.
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April 2025 by Ryan Bravo
I caution everyone against working with this company. My experience was unprofessional and unhelpful. The condensed version is that I went to H&R Block for one purpose: so that I could compare the results of my wife and I filing jointly or separately because this decision could have ramifications for my student loan payments. This task was too complicated for them.
In early January, I met with a tax analysist at this location. I told her that I would need her to run our taxes jointly and separately. I was told that this would not be a problem. I wanted to get everything done early, so I uploaded my tax documents on the day that I received them. I had nearly everything uploaded by the first week of February.
About a month later I messaged H&R Block. No response. A few days after that, I messaged H&R Block and reminded them of our January conversation. No response. In mid-March I asked for an update, and I was told they would be done by the end of next week. That did not happen. In early April I asked for an update. No response. This happened repeatedly. I finally went into the office on April 12 and I was promised it would be done that day. To H&R Block’s credit, they did complete the joint return on that day. But they completely ignored the entire reason why I came to them in the first place.
Two days before Tax they finally gave me the numbers for joint versus separate but did it in confusing and grammatically incorrect messages where I could not tell the actual final amounts. It took added prompting to get that information. On Tax Day I called H&R Block to see if they would get my taxes done in time. I was told yes. So, I sat and waited. At ten minutes to midnight, I noticed that they had requested an extension that was never communicated to me or approved of by me. They finally filed my taxes on April 17. It was incredible expensive and I was not offered any discount for the delay. I was never able to seek out the other consultations that I needed because of this.
I understand that the people working there are humans and I do not want to discredit the human needs of the employees. However, I chose this company for the safety of a larger organization. I figure that if one person could not do their job, there would be more there to fill in the gaps. That is not the case. Even when it became abundantly clear that the person assigned to my case could not get it done satisfactorily and in time, the case was never spun off to someone else. I cannot recommend this location.
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April 2025 by Damien Castaneda
Nothing they tell you is correct.
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September 2024 by jokerxcore
Waited for over 10 minutes was completely ignored by the entire staff not even a hey we are a little busy we will be right with you nothing at this location will be telling everyone of my friends and family to avoid this location.
So rude
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July 2024 by Jake Campbell
Filed my taxes in April. Come to find out the paperwork was NEVER submitted. Only found out because they called my wife and I for their payment. Payment for work they never did! Now they wasted 2 months of my time and have absolutely nothing to say for it! Not even an apology. Have never been treated this poorly and would highly recommend staying always from these locations
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June 2024 by Richard Zifko
I always give everybody the benefit of the doubt and if people are having a bad day I get it. With that being said, my wife and I asked Tony Crider some tax questions and patiently received his answers. His demeanor was a little off and he acted as if we were inconviencing him by kindly asking for help and what to do with certain business related questions. I perceived him as being rude and crass and he turned away business with passive aggressiveness due to some reason i wont fully understand. I wouldn't recommend this tax service, also I suggest giving your support to another local tax service that appreciates Alaskans helping fellow Alaskans.
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May 2024 by Jacqueline Rowley
Incredibly disappointed with this service. I have not been able to get ahold of the H&R Block CPA, Danita Parker, who was in charge of filing my taxes. She told me everything was all good on April 15th, and I had follow up questions, but she ghosted me. I have sent dozens of emails, and tried calling with no response. I never received confirmation if my taxes had been filed or not. I received a follow up call that from an H&R Block associate today... I was informed my taxes weren't filled, no extension was filled, and that I'm accruing penalties, of which I was not made aware. Would never recommend this company to anyone!
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April 2024 by todd oconnor
Tax day and their unable to help this is why america is devolving
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April 2024 by Maurice Bailey
Prompt professional service.
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April 2024 by Carlette Ratcliff
Mr. Anthony Crider (Tony) prepared our taxes for a few years. Every year is more knowledgeable than the last. In addition, he is professional, sufficient, proficient and very kind. He actually cares about our family.Thank you.Mrs. Carlette and family
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March 2024 by Dana Oxereok
I went over there to do a walk- in and they had refused to help me even though there door says wake- ins are welcome.
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March 2024 by Daniel Webber
Horrible experience and customer service. Waited for a video call and the hr rep was late and never called and deleted all the documents in my profile. Plus they are extremely overpriced! Turbo tax is a better option.
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February 2024 by Alice McKechnie
I trust H&R Block with my taxes and I value the insurance they offer. I believe the preparers knowledge is up yo date. I started a business this year and my preparer, knew exactly what to address to get me the best deal. Thank you to Shannon at Denali St. Office.
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February 2024 by Julia Bennett
Shannon Loffer was amazing and I recommend her to everyone I know !
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February 2024 by Doris Sugak
Steve Major was awesome
