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June 2023 by Shay Weissinger
Horrible experience this year. I have used this company for many years and this is the first year they lost the documents they uploaded and didn't call me every time I requested a call back to resolve. The fact that they charged me at all for this horrible experience is insane to me. I gave them my documents for this year and it took them over 6 months to find last year's documents that they uploaded to try to complete both years together. In the end, they still did not file both years taxes together and charged me 2 separate fees.
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May 2022 by makiah lapham
She got me an amazing tax return and worked with me really well
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April 2022 by Perry C. Weyiouanna
Good communication with client and quick responses to important questions in and of file management needs.
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March 2022 by Jeremy Morse
Our tax preparation professional Michael Noble was very helpful and knowledgeable of the tax laws
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March 2022 by Amber Barnaby
I love how quick and easy it was. Barb is super helpful.
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March 2022 by Kage “The One” Anderson
The tax preparer was kind, polite, and fun.
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February 2022 by LordValros
Aimee was very welcoming and remembered me from last year. She explained every step and move in a very simple-to-follow matter and that helped me understand each process. She's a great addition to your team and the experience was very nice. I felt like a welcomed customer.
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February 2022 by K80
The IRS sent them my return and 2 grand just went missing after H&R block changed banks? None of it makes sense. I got upset and they not only openly laughed at me after I informed them I have a learning disability and need more help, but they were yelling my SSN across the office. I proved I didn't file incorrectly and then the branch manager started ignoring my phone calls and she refused to give me her name or her bosses in texas.
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February 2022 by David Pt
Tammy Streisel, makes it very easy for me. I always choose the lake Otis Branch here in Anchorage. Tammy is always open and forward. Very pleasant to work with.
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May 2021 by pearl nestor
Year after year they have given me the best returns, I simply trust them with my personal information. It was dicey this year because I had to take some funds out of retirement because of Covid and I owed no additional taxes. I got a one dollar refund but at least I don't owe! Very good skilled professional people who work at this office and I am so very thankful for their skills.
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April 2021 by Robert Ferrell
I have been using you folks for 30 years but this year was plain awful!!! I had major surgery in March and wasn't able to get everything together until the first part July. When I made the appointment, the one that we had used was closed so I had to select a different location. The gentleman who booked the appointment said that it would be an hour to do and any questions I had would be answered. When I showed up, I was informed that it was only to drop off and no one would be setting down with me. I would be called when it was done for me to pick up. After a week, I called and they then wanted to know where my 1099 was for New York Life which I informed them there was none. I then was told I could pick them up. When I went to pick up, I tried to check everything but couldn't figure it out. I wasn't sure how they came up with some of the items but that was usually done as we would go through every part. I now have a couple questions but wasn't able to get through to them yet.
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April 2021 by Judy Phillips
It was a great experience once I figured out the MyBlock part. Barbara Farmer was great to work with and we will definitely use her again.
