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September 2023 by Loren R.
In and out fast. Several employees actually asked if I needed finding anything. And the pro desk check guy asked if he could check me out. Holy ravioli Customer service. What a concept. Keep it up guys.
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December 2022 by S. Lynn W.
Well... maybe at one time the employees fled when you approached them to ask questions.. but I think maybe someone read all these reviews to them.. LOL. Every single time I head over there, regardless of what I'm shopping for, they are incredibly helpful! And BTW.. if you happen to be perusing the website for items on Home Depot and it says they don't ship up here... that is bull hockey. They will bend over backwards to not only ensure you receive whatever they're able to buy in the Lower-48, but they ship in a super timely manner. So KUDOS to all the improvements that have been made!
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October 2022 by Cameron P.
Home Depot is a good store overall, but this location needs some serious help with their customer service.
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August 2022 by Craniumg _.
recently purchased a new oven to replace a 40-year old oven and opted for home depot's installation. in anticipation of installation issues (connector adapters, etc.), we informed the sales rep that the oven being replaced was ancient. we received the delivery on 8/25, and surprise surprise, the driver-slash-installer came unprepared with zero parts and informed us to call home depot back to reschedule the installation once we had the one adapter that didn't come with the gas line we purchased. the driver was unwilling to return later in the day after we offered to go out and immediately purchase the part needed. home depot was unable to schedule the installation until 8/28, three days without use of a major kitchen appliance left in the middle of our kitchen. on 8/28, the installers had no idea what they were there to do (even though their copy of our invoice clearly had "hook up" written at the bottom) and failed to install the oven flush against the wall (there's a 3" gap between the oven and the wall). i'd say take your business to their major competitor, but i'm afraid they are about as good as installing appliances as the home depot. three days with an uninstalled oven taking up space in our kitchen.. i guess it's a good thing i don't have to feed children.
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February 2022 by Emilio G.
They are not helpful at all and not knowledgeable on their products! As well as don't seem to want to help instead try to avoid people.
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January 2022 by Kay S.
Very discouraging wait time to get someone in paint department to shake a can of paint. Finally flagged a third person down and she was able to shake the can. Great personality.
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December 2021 by Toni T.
Admittedly, we don't shop at Home Depot often because of the lack of customer service and they don't honor the veteran discount on all items, like lumber construction material. With that being said, they were the only one in town to have tool I wanted to gift my husband, so HD was my only option. I worked my way through town and the south side store finally had it in stock. North store didn't have it according to their app, but I wanted to just check, sometimes the numbers are wrong... they were not. Tudor store said they had one in stock and when I arrived, nothing on the shelves. I was unable to find anyone to see if it was up on the steel but no luck, so I headed to Abbott, where the app said there were three in stock. I made my way back and found one, on the bottom. There was a sign stating to ask for assistance to purchase, however there was no one to be found. So I took it upon myself to get the gigantic box into my cart and head to the checkout. This was indeed the nice part of the visit. I went to self checkout and asked the young man if he could attach the veteran discount at that register, which he did. That made checkout pretty fast and out the door I went. A little bit of a bummer that he didn't offer to get someone to help me load it into my truck, but I managed. All in all, a decent visit, but the lack of being able to find someone to assist is still a problem there... it's that sort of 'it is what it is' situations that we've come to expect.
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May 2021 by Ashley B.
This is the store to go if you want to find zero help. I've never seen so many "employees" who turn there head or back when they see you might have a question.
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February 2021 by chris h.
I am pretty disappointed in the fact home depot has quit stocking alot of items like universal hotsurface ignitors..a common part to be replaced in Alaska and the incompetence of employees that think it is acceptable for said appliances to be down for weeks. Also a very limited selection of tool they have quit carrying. Seems like they want people to shop amazon instead.
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December 2017 by P Gam
Flooring guy Allen was very knowledgeable, friendly, efficient. Also flooring guys Paul and... Sorry other guy... I didn't catch your name...were also friendly and helpful. We'll see how the installation goes.
