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October 2023 by Jeff Link sr
A bunch of idiots, don't do any business with these clowns.
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October 2023 by Adam W.
Not only they are overpriced for routine services, scheduling is garbage. They say a "service" should take an 1 1/2 hours... Seriously? I had an appointment btw! Then 1 1/2 hours + 1 hour later... Their response is my appointment was double booked and they don't do that or not supposed to. This hasn't been the first time stuff like that happened. I only brought my vehicle here because of the warranty. Once that's expired I'll roll it out to a more reputable place like Big O's. I would post a picture but my tears my smear on the camera lenses
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September 2023 by Ryan H.
I took my truck in for maintenance I decided to go to the ford dealership because I assumed they would be the best for manufacturer repairs and maintenance on my ford truckThe prices were outrageous number one.I was quoted 4500$ for a tune up transmission cleaning replacing filters and a new key. Along with a diagnostics to fix anything they seem fit to need fixingNot only did they not do the tune up they changed my brakes when they didn't need to be fixed but swore they were worn down to bad to drive.They left a skid plate offDidn't get me a new keyDidn't do any system flushing and still found a way to charge me 3200$Not only this they quoted it would take 1-2 daysI didn't receive my vehicle back for 12 days.I DO NOT RECOMMEND GOING HEREAs they will over charge and waste your timeNot to mention the day I picked my truck up my heater and back up camera just all of a sudden didn't work anymoreThey claimed they had no part in this which sure don't want to point fingers just seems quite coincidental.0 stars is my review I had to put one star to post but please do not go here and waste your money
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September 2023 by J S.
Terrible. I shopped online at Ford's website looking for parts, and noticed I could buy online and pick up locally, but I elected not to since I wanted to make sure they actually had everything in stock. I went in person to purchase the items at the dealership they were charging almost twice the online price. The guy at the counter told me they did not honor Fords online prices, which is absolutely ridiculous given I could order online and pick up locally. Now I'm going to buy my parts somewhere else just out of spite.
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August 2023 by Amy Wood
Gave me a bill then wouldn’t return my calls. After I paid over 1000 for the work my car trim was not put back together correctly. Now I can’t push the button to open the glove box and the outside trim is also not put back on correctly.
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March 2023 by Mike G.
EDIT: The service manager did reach out to try to make amends which I do appreciate. Unfortunately, there's not much they can do at this point other than do better the next time they see the truck. It sounds like they are hiring more techs to alleviate their backlog so maybe things are turning the corner. I've added one star for the follow up on this review. This review is for the service department. I'm sure the sales team will treat you well to take your money, but the service department is a joke. They are always booked out 2+ months when I call. Once I drop the truck off for my appointment, they typically don't even look at it for at least one week. What is the point of making an appointment if they don't honor it? My most recent service I had to wait 3 months for an appointment, they diagnosed it after a week, then waited another 3 weeks before tearing it apart to find out which parts needed to be ordered. I finally got the truck back after 2 months in the shop (5 months after making the appointment) and they didn't torque something correctly so now the front end is making some lovely metal clunking noise going over bumps. I brought it back first thing the next morning (friday) and they said they'll look at it right away. I get a call around noon saying they can't look at it until Monday. Any shop worth their weight would have had that thing on a lift inspecting and prying on parts to see what was loose. But no, Kendall doesn't seem to care about making it right. I understand staffing is an issue and parts are scarce. I get that. But management has had three years to figure this out. Unfortunately they can get away with it because they're the only Ford dealer in Anchorage. This was my first Ford vehicle and will likely be my last. I love the truck when I have it but I don't think I'll ever buy another one just based on the Kendall dealership service department. TLDR: They make you wait 2-3 months for an appointment and don't look at your vehicle for over a week. Communication is usually terrible. You can never get ahold of anyone on the phone. They don't respond to emails because I believe they don't want anything to be in writing for future lawsuits. Bottom line: unless you have warranty/recall work to be done, DONT TAKE YOUR VEHICLE HERE. The issues I've dealt with would have cost me thousands of dollars out of pocket. Otherwise I would use an independent shop.
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January 2023 by Vicki H.
Received terrible service after the sale when we bought the car outright. Kendall in Wasilla and Kendall Toyota were much better.
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October 2022 by John H.
I have taken my pickup in there for an oil change several times. Every time I come back there's a big spot of used oil on my floor that has dripped off when they took the filter off. I've had it I'll never go there again
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September 2022 by Brad T.
Wish I could say I was impressed with how my Ford Maverick order was handled. Didn't end up buying it because it took 10 months to come in. 10 months of no updates, 10 months of zero calls. When I called nobody knew anything about them. Kind of bummed and wish this would have worked out. The truck came in today with no notice, four weeks after I purchased a brand new Honda Ridgeline. However I have had wonderful interactions with their service department, they were courteous and called me every step of the way. Kudos to them.
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June 2022 by Patricia R.
First I would like to say that this whole experience with Kendall Ford was not all bad. I brought my truck here for some work to be done and it turned into a mess. It was not all their fault as the dealership who I bought my truck from had a very strict warranty process. Well here starts the problem with Kendall Ford, I was waiting on my advisor to finishes up reaching out to a friend at another dealership so it can get billed through my warranty company, after about two weeks of waiting if not more the service manager calls me to tell me that my supervisor advisor has left and they can't get to his emails to finishes what he started. I would like to say my truck had already been there for almost half of the month of June.. I ended up just called the other dealership and getting everything done for ford to finally give me my truck back. After all of this I tried to let it all go because my truck was a hard case anyways. The biggest problem I have is that they broke a part on the drivers side inside of my truck. It's pretty much a plastic trim part the holds my seat belt in place. When I picked the truck up, I simply got in and drive away I didn't look at much. When I got home I get out and the part they broke fell out. When I went to place it on I saw that it was no longer going to stay on due to the fact that the plastic parts holding it together broke. Especially I need to parts to fix it. I call ford back right away and the first advisor I talked to was extremely nice and apologized, the problem I had was when the manager (Tania) called me back and told me I can't prove they broke it so she we see how much it will cost them but she will not promise they will fix it. This was extremely frustrating to me seeing that I have only had my truck for a little over a year and I take very good care of it. Fast forward to Monday June 27, Tania called me back to tell me they will not pay for both the parts and the labor and we will have to split it 50/50 due to the fact that I again cannot prove they broke it. You see this frustrated me so I told her that I know for sure it was not broken when I dropped it off and that they even took photo and I went over with the advisor everything that I knew was wrong down to the tiny dings.. Tiana tells me that to keep customer satisfaction they always fix's things they break at no cost but I can't prove they did it. Let this just be a warning, I understand that accidents happen but you can tell me that for customer satisfaction you always fix what you break at no cost and than try and make me pay half all because you feel I can't prove I didn't do it. Overall this has just shown me to take detailed photos before dropping any vehicle off at any place for a service so you don't get screwed. This would truly only cost them 200$ to fix but instead they just left me feeling untaken care of and honestly really upset.
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April 2022 by Michael Wheeler
They schedule me for a half-day. I bring my vehicle in the day before. They tell me they’ll need it for a week as the person that needs to look at it isn’t going to be available and they have no clue when he will be. Total joke. Fords are made out of aluminum and the amount of dense you’ll get it’s disgusting. And third generation Ford. And this will be the last generation. The first one was the snowbank that could easily put my foot in the second one was an older book that was in even 2 inches round. I put a video on YouTube
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April 2022 by Hmmulluk Mulluk
Wow! Best place in Town, Venber was awesome in helping get a vehicle that would work for my family.Sissy the finance lady was amazing! She was so helpful in making sure that my payments were low and within my budge! Awesome people work at kendall!
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November 2021 by Joy L.
Holy mackerel.... the reviews on here weren't kidding. These guys REALLY DON'T GIVE A SH1T. We walked into and waited for 10 minutes while staff members kept their personal chat going. Another fellow was helping a customer on the phone (and it didn't sound like it was going well.) When they finally looked up, they were dismissive and basically said they couldn't help us. Alright then, spent 2500 on custom rims and tires somewhere else.Idiots
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October 2020 by Brianna T.
I suppose the most consistent thing about Kendall service is that they are reliably unreliable and communication is absolutely awful. I have brought my work truck in for three appointments this summer. The first was an oil change that turned into a 30k mile service. I was expecting a same-day turnaround and communication was lacking at best. At 5:30pm, still not having heard from the dealership, I attended a yoga class. I came out 75 minutes later to multiple voicemails that went from "it's not done yet but we should be able to finish it today" to "hey we close soon; where are you?!" When I returned the next day to pick it up, they had significant difficulty figuring out how to charge it to the correct charge account. My second visit was for a TPMS light that came on intermittently and a check engine light. I had already done some troubleshooting and changed the gas cap so when the appointment took A WEEK and I still hadn't heard anything, I was very disappointed to hear 1) they hadn't done anything because they called the wrong party for work order authorization and 2) when I sorted that issue and went to pick the truck up, their "resolution" to the check engine light problem was a new gas cap, stating that mine wasn't OEM so it was certainly the issue. (Surprise! My check engine light came back on within 30 miles of leaving the shop.) The TPMS issue was not solved as they said they couldn't duplicate the problem and would have to wait until the sensor failed. The third visit is not yet over. I dropped the truck off last Tuesday morning and was told work should be a one, maybe two-day turnaround. I stated I would be leaving the following day so if it wasn't done Tuesday, I would pick it up Monday morning (today). This morning, having heard absolutely nothing from Kendall service, I called right when they opened. They were "still diagnosing the drivability issue." Two hours later, I needed new tires. It's now noon, I still don't have an ETA on when my vehicle will be done, had to cancel a 4:30 work appointment, and have a seven hour drive ahead of me. If you have the opportunity to go literally anywhere but Kendall, do it for your sanity. I would ONLY utilize Kendall service for warranty issues.