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March 2024 by Andrew Miller
Bought a VW Atlas. Less than 18 months old. Less than 20000 miles. The wipers don’t work, the screen is glitchy, the key needs to be replaced, the fuel door broke off. So many little things breaking on this car. And what’s worse is the wait time at the dealership for service is 2 months! I’m buying all the needed parts on Amazon and will take somewhere else to fix. What’s the point of warranty if you can’t ever access it when you need it?!100% will not buy another VW Atlas. And will not work with swickard again. What a disappointment...new dealer moves in to Alaska and needs to recognize its a small market and they need to take care of folks if they want to stick here.Update 2/21: it’s now been 5 days since swickard posted that they’d reach out with a resolution. They have not. It’s one thing to post on social media and the internet and say they’d respond. It’s another to follow through. My car continues to fall apart as now it sometimes just won’t shut off. That’s new in the last two days.Update 2/28: It's been another week. Still no response. I have reached out to the store, and to the email provided in their response to the review. I have submitted a complaint to the Alaska Attorney General Consumer Protection Unit.Update 3/29: I went in a few weeks ago, and they told me they needed to order some parts. They were going to be "fast-freighted" and should be in soon. However, it took roughly three weeks for the parts to come in. I was communicated with and they told me they could get me in today to finish the repairs and to complete the second oil change (included with the original price). I showed up 15 minutes early to my scheduled appointment. I was told it would be no more than 90 minutes. After a little over 1.5 hours I was informed that a necessary machine was down and it would be a minimum hour additional. Why they chose to wait to tell me that is beyond me -- it ended up being a total time waste. I do not consider this issue resolved at all. I am going to reengage the State Attorney General Consumer Protection Unit and see if they will push the issue. Based on other reviews, I don't seem to be alone in my issues.
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March 2024 by Matthew M
My appointment was at 8:00 AM. My vehicle didn’t get taken back until 8:50 AM when I asked what time frame I should expect. At 10:00 AM I checked on my vehicle again and was told to be patient. At 10:45 AM I checked again since communication isn’t Swickard’s strong suit. I was told it should be soon. Around 10:50 AM I was out the door. 3 hours for a routine service? Then, to top it all off, five miles down the road my check engine light comes on for washer fluid. Kinda makes me wonder what actually got checked.
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March 2024 by Amos Cushway
I wouldn’t buy another VW if it meant they were my only option for service. It’s 2024, aren’t we past the covid level of service at this point? I’m glad they got sued by the state for shady sales practices.
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March 2024 by Jt Hampton
The sales guy that helped us, "Genesis" was super helpful before, during and after the sale. Two thumbs up!
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March 2024 by Hank Moth
Vehicle was in the shop for an oil change it took 8 1/2 hours. What do you want me to say when there was absolutely no business in service. The excuse was they only have one technician. I love my Tiguan however I don’t think were priority as customers any longer with you guys.
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March 2024 by Matthew Melton
Work in progress.
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March 2024 by M K
Had a regular oil change in the fall of 2023. During that time I asked the service team to take a look at my passenger rear view mirror, A portion cracked while using a pressure washer (no big deal) I just wanted the correct part ordered. I was told the part got ordered, long story short it never got ordered. I could not get ahold of anyone on the phone for literally weeks and had to go into VW to ask about this matter. Instead of it being sorted out while I was physically standing there, the employee at the service department gave me his email to email him about it instead. Super frustrating and I still don’t have this part. Then I call recently to schedule an oil change, my sensor light her came on, I was informed they are booked till June but I can walk in and wait, which is difficult when you work full time and depend on your vehicle. I have this service factored into my payments but I will go elsewhere and pay extra for an oil change. I understand the staff working can’t do anything about being short staffed, but customer service can be improved.
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March 2024 by Gary McDonald
Bill Garcia was our contact and salesman at Swickard Volkswagen. He goes out of his way to provide honest and upfront advice about the vehicles on display. Bill makes one feel comfortable and confident when sorting all of the information and decisions in purchasing a vehicle.If you are in the market for a car contact Bill Garcia and allow him to navigate your path to the purchase. Your in control and he is the upfront knowledge source.
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March 2024 by William Drake
Alex was good to work with. Everyone at the dealership was helpful and friendly.
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March 2024 by Dalton Roullier
Honestly one of the worst places to get a car from. Their selling team is top tier and so helpful but everyone else are not helpful at all. What a waste of time for me. The service team is the worst and their manager is absolutely no help. His name is Luke and he’s not been helpful at all. Whenever I have a problem I have to go to him and he never ever talks to me. What a joke of a dealership. Go anywhere else. Takes me weeks to get an appointment with them (to even get ahold of their service department to schedule the appointment). I’m tired of this place and I am stuck here. :) I’m trying to save y’all a major headache! Hope it helps! If I could to be able to post this I’d give them zero stars. Swichard is a joke. Wish Kendall still owned Volkswagen. Another funny thing is I am editing this review because you guys still haven’t even gotten back to me. Which I am not even surprised. I sent an email to your customer experience email 15 days ago. No reply. So sad. Do better. And it’s funny here I am editing it again! It’s been 3 months and not a peep. These guys are a joke. I’m telling you guys please stay clear of this place. They don’t help at all! I have about 3 problems with them and they have not gotten back to me at all. I would love to speak to someone… anyone at this point lol. Luke Greg is his name and he's probably the worst person I’ve ever met in my life. Man has been zero help to me with my troubles and with my car. And they call him a manager. He’s never there. The lower employees have helped me more and I’m being generous even with that. Please swichard get back to me.
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February 2024 by jessica ballweg
I purchased a car from there in 2022 and was told multiple times I would receive my signed documents in my email as well as receive my second key fob once they had more come in. None of that happened. I started to reach out to this company to once again get the documents (over the key fob) and got the run around.
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February 2024 by Dustin Moore
Friendly in person, but extremely hard to get the service department on the phone. I have left approximately 5 voicemails over the course of a couple months and have never once received a call back from those voicemails.
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February 2024 by Nikki H
Bought a car this weekend. Adam and Alex worked with us and they were great. If you are interested in a new car ask for one of them. Thank you both.
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February 2024 by Melissa Knight
I was very pleased with the service from the moment I walked in the door till the moment I walked out the door with my new Volkswagen it was an awesome experience
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January 2024 by Burke Waldron
I had my vehicle towed to service due to lost key FOB. I was told the new FOBs would be 3-5 days. I called the service department on day 9 and they said the FOBs were in but they were waiting for me to drop the vehicle off to program the new key FOBs. They had the vehicle the entire time, parked directly in front of service.
