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October 2024 by Hector Hernandez
The guy that works their is always taking breaks and closing the store or he’s always pressuring you.
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August 2023 by Serenity V.
My husband and I came into the store looking to buy two hats and we had them picked out, then the guy proceeded to offer us the customization but disagrees with the font we picked, the size and the placement all because it wasn't his style. The male manager wasn't using good English at all and was not professional as a store manager should be. We tried to cancel the hat he had started and just check out with the one hat that wasn't customized, but he made us leave the store once I said he did not have good customer service, I did not have an attitude and those were my words, he then went to say "do you guys a problem with me" and got up close to my face and told us that we needed to leave the store. I do not recommend going to this store if that make manager is there. He did not greet us nor let us just check out with the one item, once I complained about his customer service.
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June 2023 by scott pederson
I went there at 6pm and it was closed. Very disappointing!
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June 2023 by Kyle Kashevarof
Terrible customer service. The Asian employee kept rushing me when I was trying to make a decision on what I wanted to buy. He was disrespectful to myself and my mother.
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May 2023 by Vladimir Kashevarof
Terrible customer service. The Asian employee kept rushing me when I was trying to make a decision on what I wanted to buy. He was disrespectful to myself and my mother.
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February 2023 by Jasmine I.
Lids 5th Ave is bright and walkable. The young lady working when we stopped by was welcoming. We were given a detailed tour of each wall, and what Lids had to offer. They also have clear signage and mirrors that I thought was helpful. Lids customizes hats. I know that now, only because of how thorough their worker was. There are other sportswear and accessories to choose from, at most price points.
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January 2023 by Kevin Patterson
6 pm on a sat night, 1-21-23, Staff member was busy on his phone, and when we wanted to buy something he said his register was down, so could only do cash deals. Also the music was using profanity and racist remarks in it. It was very loud. Clearly not proper for a business that has families and kids in it.
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January 2023 by Larissa Bunyan
The lack of professionalism and customer service! No greetings, no help, nothing. People actually like to go to places where they feel welcomed, we did not feel welcomed at all!
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August 2022 by Ed Hanson
Needs more lids,
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November 2021 by Nikito Ayala
Extremely nice and helpful! Thanks so much.
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September 2021 by Kali Uchis
Extremely nice and helpful! Thanks so much.
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June 2021 by Can do Cody
The most severe lack of professionalism in a business I’ve ever seen. I have called both their locations and Anchorage over 10 times during business hours. Either no one answers the phone at all or answer the phone, doesn’t say anything, then hangs up. Pathetic. I’ll go online for my orders and watch your business crumble.
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June 2021 by Natalie Cardenas
Extremely nice and helpful! Thanks so much.
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April 2021 by Kira Light Yagami
I bought 3 New Era hats today, wasn’t sure my size exactly.I usually don’t wear fitted.The guy who was there helped me find the right size.Thanks Lids
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August 2020 by Martin Moody
I have bought several hat's from there over the past year. Great peps!
