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January 2024 by R C
Long wait for an estimate (almost a month) but friendly service. Especially appreciated Trevor's compassionate nature when I was shocked my car was a loss. He took the time to explain the extent of the damage and how it made the car unsafe. That made quite an impression. Just wish I could have known that weeks ago.
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January 2024 by darin eagleton
Friendly associates and knowledgeable repair techs
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December 2023 by Marcellin Brooks
Goodafternoon everyone all the bad reviews you hear about lithia is true.We took our mercedes for replace of hood damage from a bicycle that ran into us .we took it to lithia auto body November 112023 we got our suv back with a crooked hood out front light and a camera not working lithia claim it's a electrical problem. A Mgr over there refuse to hear our complaint and called the cops for no reason .the people that's been answering the phone are rude people.
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September 2023 by Deonna Wells
They did the body work on both of my vehicles and did an excellent job!! The only issue I had was not communicating when one of them would be completely done. Besides that great service, friendly staff and awesome repair job!!! Definitely recommend them!!
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September 2023 by J W
If I could leave no stars I would. They never answer the phone and they never call back people when left a voicemail. I called them to confirm when I would get my car back and was told it would be the next day (a Friday) but when looked at the times open online for fridays it says until 5pm but their voicemail recordings says 12pm. Now I have to wait until Monday. Without a vehicle. This wouldn’t normally be a problem but I needed my car for the weekend.
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July 2023 by ahl ma ahs
the quote guy n receptionist are nice.. the other people look at u like u don't belong there.. it's a business be ni e to customers.. smdh
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May 2023 by Michael W. Davis
This team went out of their way to get my repair done quickly. Appreciate their service and good attitude.Service: Body & Trim
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May 2023 by Billy Feltovic
My car was towed to this body shop in January of this year, my insurance paid them in full to repair my car, estimated 5 days to fix it, it’s been almost 4 months and still don’t have it back, I’ve had to pay out of pocket a rental car around 3000. They continually tell me some kind of reason why it’s not done, if you call them and they don’t want to talk to you they don’t answer the phone and won’t return your call. Do not ever take your car to them, it will cost you big bucks… my friend took his car to classic collision and his was fixed in 4 days.Services: Steering & suspension repair
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April 2023 by Alaska Flyfisher
Great experience, extremely professional, courteous and friendly staff. Not only was the reception team friendly but the manager was very helpful and accommodating. They even detailed my Silverado inside and out which I did not expect. I would use them anytime.Service: Body & Trim
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March 2023 by Kara Bias
If I could give this shop zero stars I would. They took more than a month longer than quoted to repair my husband's car after his accident. We were forced to spend thousands of extra dollars on a rental car. Come to find out, his car had been done for weeks, but they wouldn't release it because payment was held up with insurance. Instead of telling us so that we could call our insurance provider, they lied and kept stalling saying it wasn't done. When my husband finally got someone to admit that it was in fact done and just waiting on insurance payment, he was able to call our insurance adjustors and the payment went through that day. We could have saved a tremendous amount of money on rentalncars had they been honest and communicated with us. They never called with updates and when we did interact with them on the phone, they were short and rude with us. My husband was constantly having to call and check on the status. At one point, they told us it would be done on a certain day. My husband actually took time off of work just so we could pick it up before they closed and when we got there they told us it wasn't ready and they forgot to call and tell us! When it came time to pick the car up, the battery had died because they let it sit parked in the cold for so long and never started bothered to start it. Literally the worst car service I have ever had across many states worth of service shops. Beware and stay far far away from this shop.Service: Body & Trim
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March 2023 by John H.
They 'fixed' my car in 2022, they didn't do a number of things forcing me to take my car back to them. They didn't repair my windshield fluid pump when I brought it to their attention I was told to call their service center. Their service center told me to call the auto repair shop and it went on. It goes t matter which Hyundai you go through, communication is not their strong suit.
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February 2023 by Rhonda L.
I got into a car accident. No paint involved just new, bumper,fog, lights, led bar and a new grill. They called me when the parts came in said it would be a day or two. They had my truck for a month when I picked up my truck license plate was not on the front bumper. The new fog lights did not work and the LED bar within a couple weeks have water inside of it. Took them four months to get the license plate on my truck and LED bar. Fog lights still are not hooked up correctly. When I turn on my brights, my fog lights go off I would not recommend this place at all. Very disappointed
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February 2023 by Christian isabelo Lapada
My car is in there shop for 2 months now, you will never get an update what’s going on your car.. They will say that you they will call you back but they never will.. I don’t know how to if my car is getting fix or what..I’m just hoping that if my car is getting fix right and nice..if not I don’t know anymore..You guys need to replace your customer service..Service: Body & Trim
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December 2022 by Tiffany Rudisill
Took our Ram 2500 6.7L Big Horn to have my bumper replaced after a collision. They were able to get me an appointment within a week. The service did take an extra day to complete but it was still much more timely than I was expecting. They washed the outside and detailed the inside, it was great to pick up the truck nice and clean and dent free. They did a great job.Service: Body & Trim
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December 2022 by Ski Pro
Well we had to get the Subaru Outback fixed after an Uber driver pulled out in front of us last winter. When they were finally able to get around to fixing our car. We waited 3 months for parts. They forgot to install windshield washer reservior. And the hood never lined up right either. They have called once in the last 10 months to tell us they had some extra parts for our car. When we call them nobody is able to help. They say they are short staffed and you never get a the call back that they promised. Absolutely abysmal customer service and a pathetic job on the actually body work. They literally left critical parts off the car and said come pick it up!
