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November 2023 by Neil
This is a pleasant Lowe's. They are consistently helpful (especially the guy in plumbing!) and go the extra mile. Nature is clean, and stocked. The only demerit is the draconian return policy. Absolutely no returns without a receipt or credit card payment. Just isn't always possible, though...
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November 2023 by Joseph Gicewicz
DIY, Home Builder, projects Lowes usually has what you need at a fair price.Military gets discount... The workers are generally helpful in finding what your looking for or need. If it's a big project they do offer delivery services. They have a good selection of tools and power equipment. Seasonal items and household needs. Stop in and check them out for your next project.
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November 2023 by Seth Green
Disappointing experience with deliver and take away buying a washer. Delivery was supposed to be Sunday which is why we bought here. After we paid got an email saying delivery would now be Monday 4pm. Rearranged our schedule. Come Monday I received a call they were 5 min away at noon. I had to drop everything to meet them. When I showed up they would not hook up the new washer which was odd. The delivery gentleman said there was an issue with the pipes and we needed a plumber. To end the dismal experience they didn't haul away the old washer! Got the plumber who said there was no problem or issue.Called local store on Tudor but could not get connected to a manager despite multiple attempts. Next day called Lowes national customer service to get support who said someone would be in touch within 48 hrs but to no avail. No one at local store has reached out. Poor customer service, follow thru, or reliable guarantee to do what was promised.While I often shopped here in the past, Home Depot is looking pretty good going forward.
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November 2023 by Nathan Brown
No registers open - only self checkout. Was the same yesterday. I left and went to Home Depot across the street.Update: Two months later tried again and still only self-checkout open. If you don’t have at least one register open, the store shouldn’t be open. I’ve been shopping at this store since the Eagle days, but I will not use self-checkout. If you can’t even be bothered to ring me up, I’ll continue to shop elsewhere. Home Depot has very good customer service and ALWAYS a register open.
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November 2023 by Chad Bouchard
Absolute worst window installation experience ever. Literally 2 years after I paid $98,000 in full (which Lowes requires all up front) and I’m still waiting for the last window. I have gone through 2 store managers, multiple assistant managers, dozens and dozens of emails, corporate complaints and several “promises” of a financial settlement only to be left with false assurances. They simply do not honor their installation contract. Buyers should be made aware of Lowes Tudor’s lack of customer service and adherence to their contracts and promises.Response to their reply below:Clearly, Lowes you haven’t read my complaint. I already tried calling that number several times. Hence the review I left…
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October 2023 by Brock Tucker
Well stocked and friendly employees but the last three times I went in they have zero employees operating cash registers and an elderly disabled woman with a walker running the self check out area. Both times there is a long line out to the aisles. I encountered half a dozen different employees doing nothing but laps around the store each trip. Please put some of these people on registers. You are paying them to be there anyway.
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September 2023 by Sundi Scott
I had the most frustrating experience trying to make a large order to be shipped out. I called all of the locations and was on hold for a total of 45 min.The ONLY saving Grace was Alex in Customer Service. She was the only person who heard me and didn’t pawn me off or put me on hold. She made things happen and I’m so grateful because I was going insane.Point being is that if you’re making a bush order, it’s better to fly in to Anchorage and go to Lowe’s in person than to go through the excruciating process of trying to get a human on the phone to talk to.
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August 2023 by Maggie Rhodes (MissMayAllDay)
I work with a contracting company and our client order all new kitchen appliances. She thought we were able to pick up and deliver but we only do the install. I went into the store to try and get a delivery schedule in time for our client to move into her newly renovated home. I was not expecting to get the amazing customer service I received!Melissa in Fulfillment went ABOVE AND BEYOND to help me and actually got me a next day delivery!! ????????
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August 2023 by J S
Good variety. Not a huge fan of the tool brands they carry.In general, their staff is friendlier, more knowledgeable, and easier to find than their competition.Lowes is a bit more expensive for most items.
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August 2023 by Dan Burner
Horrible service, placed order online for pickup. App states to go to customer service desk, was ignored by personnel that weren't helping others, When finally got their attention, they told me I had to go to an unmarked counter to pick up my order. Went to this counter and no one was present. Cancelled the order, my time is more valuable than this.
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July 2023 by King James O.
Customer service at the Tudor store is ATROCIOUS and because of it, I'm a Home Depot guy now. I wouldn't go here again ever.
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July 2023 by RG Geiger /LoopZine tv
They may not have any responsibility for the dramatic decrease in the price of milled lumbar but it is a welcome development. Take advantage while energy prices remain in the 60-70$ range because they will rise as gas and diesel prices go up
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July 2023 by K at Big K Pro
Hard to find any knowledgeable staff to answer questions or point us in the direction of what we were looking for
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June 2023 by Tsai-Ling Chen
They're very helpful and them are very kindness too.of course we are able to find the item we are looking for.
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June 2023 by Bradley Garness
I've been using Lowe's for years and even though some people think they are the same as home Depot, they're not, they have their own unique items. Of course everything can be done online now, but if you stop in the millwork section there is a surprising number of products available that are not on the shelves and the employees in that section tend to be pretty knowledgeable.
