Mattress Firm - Dimond offers a positive shopping experience for customers looking for a new mattress. The staff, particularly Judy and Derrick, are noted for their helpfulness and knowledge. Judy provides personalized assistance by asking questions about customers' sleeping styles and preferences, guiding them through various selections without any pressure to choose more expensive options. Derrick’s laid-back approach and friendly demeanor make the buying process enjoyable, and customers appreciate his informative assistance. Many shoppers have found great deals, including discounted floor models, and they value the opportunity to test mattresses and pillows comfortably. While there are some concerns about additional costs, such as mattress bags and a strict return policy for pillows, overall customer service is praised. Whether shopping for a new mattress or seeking help with warranty claims, Mattress Firm - Dimond aims to provide a comfortable and supportive experience.
Judy was extremely helpful in getting us set up with an adjustable base right before a surgery.
January 2026
Had a great experience in the store. Will go again when needed.
January 2026
We loved Mattress Firm! Judy was very kind and helped us find what worked for us. She asked very good questions and was not pushy. 10/10 would recommend to others.
