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November 2023 by Teri H.
I usually find what I need, but if it is not the current holiday decor it can be a challenge to find. The sales they have are awesome. Our cashier we had was super!
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November 2023 by Cory Cullen
Lots of cool materials for projects, but lots more options and some times better sales on the Michaels app. I do love their in store pickup
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November 2023 by Joe Saunders
Great for all kids of arts and crafts. Always a good deal when you save the coupons with your receipt for next time too
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November 2023 by Tana Kennedy
Love the new self checkout. Literally not 1 employee of the 2 at registers (gabbing with a customer)even said a word to me, one glanced at me but couldn't be bothered to say a word to me so I figured out the machine on my own and walked past them in between them even still no words...,no "have a great day" ...nada.. very lack luster customer service. Can tell they don't care if they have repeat customers or not. .
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November 2023 by Alejandro Santiago
Really easy to navigate around the store, parking was ok but I did visit during a busy time. Overall, great place for crafting needs :)
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November 2023 by Stephanie Rivera
Customer service is awful and Elsa was very disrespectful. I left Michael’s in tears. As a teacher, I go to Michael’s often and Elsa one of the manager tonight Tuesday, Oct. 17th was very vocal and gave me an attitude when I went to exchange something I had the receipt of. I just wanted a different color of the same item. Elsa needs to treat people with respect. She seems very confrontational. Very disappointed!
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October 2023 by Chantel Chapman
Buyer beware! I purchased a Lemax Spooky Town House of Shadows today. It was the last one so I thought I had gotten lucky. When I got home I realized that it was the display model.When I opened it to add to my village, the tab was torn off the top, there was no velcro strap or plastic baggie and wrappings like normal. Inside the building were three completely dead Energizer batteries. I would be perfectly fine purchasing the display if it had been marked as such and subsequently priced to reflect that it is a USED item vs new. Being used as a display means that it has already seen an entire season's use(if not more) and it's use life significantly reduced. Considering this is an $80 item, that is unacceptable.I would love to send an email to the manager to discuss why I am giving this store 1 star, but that is not an option. The phone is staffed by the kid running the register, so no help there. Guess I will be contacting corporate during business hours.
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September 2023 by Angelika Lynch
What can I say, it's like a candy store to me. Can't beat the prices. I'm shopping for paints, like watercolors, brushes etc. Great selection.
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September 2023 by Paradox
Very lovely place to get my art supplies and also sticker cutter machine options. Staff is helpful and I'm always a fan of the Halloween stuff I'll browse about just with the same urge I get for Spirit Halloween. Could use some resupply and organization when they can.
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August 2023 by I. Anthony Owings
It's a decent store. Staff was helpful as always. That said, I just can't give 5 stars. The store was stocked and all but nothing special or above and beyond. The mena restroom was dank and not well kept. The reason for not giving 5 stars is the bathroom and the fact that they are just understaffed, making getting help difficult if not frustrating. Once you find a staff member they are more than willing to put down their work to assist the customer... I don't know the solution but I'd guess upping pay and maybe hiring a few people. Hint: if you can't find anyone to work... It's either bad management or poor wages... Maybe both! But... Mostly low wages.
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August 2023 by Beverly Moreno
I love Michael's. However, in this visit, it was not a good experience. Not one employee greeted us or asked if we needed help...... and associate seemed irritated when I asked if she could check me out... throwing items in the bag..... ruined the cover of my book by throwing items on top of it.
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August 2023 by Ingrid Owings
It's a decent store. Staff was helpful as always. That said, I just can't give 5 stars. The store was stocked and all but nothing special or above and beyond. The mena restroom was dank and not well kept. The reason for not giving 5 stars is the bathroom and the fact that they are just understaffed, making getting help difficult if not frustrating. Once you find a staff member they are more than willing to put down their work to assist the customer... I don't know the solution but I'd guess upping pay and maybe hiring a few people. Hint: if you can't find anyone to work... It's either bad management or poor wages... Maybe both! But... Mostly low wages.
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July 2023 by Alaska 4217
I spend a lot of money on art and paint supplies at the Anchorage location. The old woman in framing though is nasty acting and rude to everyone. She purposely treated me like garbage for simply waiting my turn in line to ask about frames. She rudely asked if I needed something and then when I asked the question, cut me off and told me I would have to measure the frame myself. I was like WHOAH!The other store employees have always been nice at the front end and I will not be allowing the woman at the framing department to ever treat me like that again. I spent over $1,000 in April there and don't deserve that kind of attitude nor does anyone else. She knows who she is.
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July 2023 by Sway Lu
Overall, my experience at Micheal's was noting short of exceptional. The combination of the helpful and friendly staff, along with the impeccable organized and clean environment, created a truly memorable visit. I left feeling valued and satisfied, knowing that I had chosen a place that prioritized customer experience above all else.
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June 2023 by Joni B.
Better layout and selection than the store near Mountain View. It's just easier to shop here ?. Better vibes I suppose for finding what you want. The service at the front counter was friendly and genuinely helpful, providing information on Michael's points and opportunities to save money. Very pleasant shopping experience. This store has the 6 hour tealight candles which are very hard to find anywhere else. Thank you!
