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October 2023 by Jai T.
I have waited to write this review as I contacted their support they constantly tell bad review to go to and never got a response so I'm writing the review now. I brought my car in with no codes or errors just to get the car aligned as I had a slight pull to the left. I had an appointment and ended up having to wait 4 hours before anything even got done and within 15 minutes someone came out and said they would not be able to align it how they normally would due to it needing to be taken apart to be aligned and then was told it would be an additional $700 to get it properly aligned. When I declined to pay that much assuming they did not try to align it since it would take more time and money was told I still needed to pay $160 since they attempted to align it normally anyways. I tried to tell them I was not going to pay if they didn't actually do anything but then was told they claimed to fix the pull and the steering wheel just wouldn't be aligned. I wasn't going to argue with them and not get my car back so I paid, took my keys, and went to my car. As soon as I got in my car my steering wheel needed to be turned 45° left in order to drive straight and still had a pull. On top of that I was then getting error codes for trailer stability assist, hill start assist problem, vehicle stability assist problem, and power steering system problem. I ended up going to alignment center and they were able to fix not only the pull but were also able to center the steering wheel again and reset the codes. When I was asked where I took it previously alignment center said they have no idea what midas did to get the codes to pop up as it would have meant they messed with some of those systems. Would never recommend Midas to anyone because they not only don't know what they are doing but will greatly try to up charge any "work and repairs" they claim they do. If you need work other I'd recommend elsewhere
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September 2023 by Juanita Fahnestock
Definitely would recommend them to anyone who needs work done. Very professional and accommodating. Took care of my car in a timely manner. Very kind and caringService: Tires
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September 2023 by George Hampton
First off, wow extremely friendly and fast services. Thank you for fixing my issue that a said vehicle company (cough ford) couldn't figure out. You rock.Services: Steering & suspension repair
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September 2023 by Heather Conner
They did a great job taking care of my car. The check was very thorough and brought a few things to my attention that I had not noticed need to be changed soon. My only problem was I sat in the waiting room for about 3 hours waiting for the oil service to be completedService: Oil change
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September 2023 by Grace Johnson
Awesome service, they were able to help me with new rotors and brake pads same day. Fair pricing and straightforward folks. Thank you!Service: Brakes
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August 2023 by G B
Overall very happy with my experience at Midas. My only complaint is I can see Oily fingerprints on my hood where they closed it. My car is black so maybe the tech couldn’t see it. But, out in the sun it was very noticeable. Also, under the hood there was a small oil spill on one of the covers. It didn’t look like they bothered much to clean it up.The lady at the front desk was super helpful during checking in and the young man as well during check out. Overall happy with my experience besides those two things stated above. I hope everything else on my oil change went well.I should note, I typically change my own oil but someone gave me a free oil change coupon at Midas. Also, I worked at an oil change station for a long time and familiar with the process.
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July 2023 by Robert Hickok
Let's get started with Tina at the front desk. This young lady is a customer service beauty. In today's marketplace customer service is a lost art and this girl could teach a class. She is polite and knowledgeable and so very professional. She stayed in touch with me through the day letting me know what was going on with my breaks and with any changes that were found. When I had realized that I had left my granddaughters car seat in the truck she made sure I could get it right away. When I couldn't make it before closing, she said she would stay late if needed so that I could get my truck that day. In a world where customer service has been forgotten she is a rock. I would bet that this Midas store gets a lot of return business because of her. She deserves a pay raise for sure. I hope that her boss and everyone at the corporate office knows what they have in her.Service: Auto brake repair
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July 2023 by Robert H.
Let's get started with Tina at the front desk. This young lady is a customer service beauty. In today's marketplace customer service is a lost art and this girl could teach a class. She is polite and knowledgeable and so very professional. She stayed in touch with me through the day letting me know what was going on with my breaks and with any changes that were found. When I had realized that I had left my granddaughters car seat in the truck she made sure I could get it right away. When I couldn't make it before closing, she said she would stay late if needed so that I could get my truck that day. In a world where customer service has been forgotten she is a rock. I would bet that this Midas store gets a lot of return business because of her. She deserves a pay raise for sure. I hope that her boss and everyone at the corporate office knows what they have in her.
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July 2023 by Linda Fox
Front desk was very helpful and very friendly. I had a 3 dogs in my vehicle, they had no problems bring my dogs in the office and they were kind to my dogs. Very pet friendly office. I will definitely get my vehicle serviced there!
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July 2023 by Yer Moua
I appreciate the quick services performed on my vehicle. The staff's were knowledgeable and informative, with no judgments. I will continue to use Midas. Thanks.
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July 2023 by Rafael A.
After scheduling a front end alignment with Midas on the old Seward they instead charged for a diagnostic coincidentally the same or about the same aAmount as the alignment. If you like being gouged for simple services and offered the old bait and switch this is the business for c you!
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June 2023 by Amy Lapp
Great customer service from Tina! The only reason for the 4 star is because my vehicle is still surging when I use my brakes. They didn’t find anything wrong. But it just doesn’t feel right at all. I was told that there aren’t any safety issues as far as my brakes are concerned. So that’s a plus.
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June 2023 by Daniel Soto
A Simple oil change gone wrong - Negligence and IncompetenceI recently had the most disheartening experience at Midas, and I feel compelled to share my ordeal as a warning to others. I went to Midas for a routine oil change, expecting a basic service that any reputable auto shop should handle with competence. However, what followed was an utter display of negligence and incompetence that left my car in a disastrous state.First and foremost, the technicians at Midas committed a grave error by double filling my oil. This shows a complete lack of attention to detail and a failure to follow even the most basic procedures. The consequences of this mistake could have been catastrophic for my engine, leading to severe damage and costly repairs.But that's not all. To add insult to injury, the technicians managed to drain my transmission fluid instead of the oil. It is absolutely mind-boggling that professionals in the automotive industry could make such a fundamental blunder. This carelessness not only caused significant inconvenience but also potentially caused irreversible harm to my transmission system.The impact of Midas' incompetence goes beyond the immediate consequences. I now face the daunting task of seeking expert assistance to assess the extent of the damage and rectify their mistakes. This means additional expenses and wasted time, all due to the irresponsibility of Midas and their staff.I strongly advise anyone considering utilizing Midas' services to proceed with extreme caution. Based on my experience, their lack of professionalism, attention to detail, and customer service leaves much to be desired. Trusting them with your vehicle is a risk that I regret taking, and I implore you to consider alternative options for your automotive needs.In conclusion, my encounter with Midas was an absolute nightmare. Their negligent actions, from double filling my oil to draining my transmission fluid, showcased a severe lack of competence and professionalism. I hope that by sharing my experience, others can avoid the distress and potential damage that Midas may cause.Service: Oil change
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April 2023 by Cat Ion
One of my tires was going flat so I came in early in the morning to get a replacement. Gayle at the front desk informed me of potential options such as patching. It turns out the hole wasn’t one able to be patched, but I’m glad they looked into it before suggesting a new tire. Got it changed quicker than expected and was able to make it to a personal errand I had way ahead of time. Big thanks to her and the rest of the staff! She laid out my options and informed me of the “why” without me prompting. I was very satisfied and impressed.Services: Tires
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April 2023 by Reliot Rodriguez
The service at this Midas was excellent. They gave me a great price on tires, saw me right away, and finished the job quickly. From the time I walked in to the time they were done was about 40 minutes. I would definitely use this Midas again. I would like to add that their customer service was too notch.Service: Auto tire replacement
