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January 2024 by Michael Visick
We had a dead battery on a Saturday in Anchorage and were very concerned, as many places were closed, and we live 3 hours away! The staff at Midas were very friendly—they were able to obtain the right battery from their parts supplier right away, and had it installed and had us on our way even more quickly than they had estimated for us! They did the work for a fair price, and we felt they went out of their way for us! We were very happy with the service, and would definitely recommend Northern Lights Midas!!
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December 2023 by mike welch
Initially the shop was unable to complete the work in the time they stated they would be able to which was particularly difficult given my circumstances (no ride available, no place to stay the night). I was able to sort that with some difficulty. What I was impressed with was how the crew handled my case on the back end of this. They really went out of their way to make it right. I’d use this shop again.
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November 2023 by Fay Ondelacy
I was notified of additional issues my car had & given price estimates. The oil change was priced within reason. I didn’t have to wait weeks to be seen.
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November 2023 by Jeremy Egger
I had a driver side lower ball joint catastrophically fail on my 2003 Tacoma. Conveniently I broke down 900ft from a Midas shop, so I had it towed there for the repair. Midas did a good job replacing the broken joint and I also had them replace the passenger side ball joint for good measure - both new high quality greasable lower ball joints. They inspected for any other damage, but they reported no other repair needs; I was lucky since it failed while I was stopped at a stop sign, so my steering linkage and CV axle were spared from any high-speed destructive forces. My truck repair was turned around in a day and a half, so pretty good given how busy Midas was during this crazy winter storm; my truck must have been buried under a foot of snow while it sat in their lot overnight before they got it in their shop for repair. They didn't charge me for the extra complication of getting it into one of their work bays from its non-drivable state. I got charged exactly what they first quoted me, and I was good with that. Everything works great now. Steering also now feel WAY smoother (I guess those ball joints were pretty bad). Very happy. Thank you Midas. I will recommend this shop to others.Service: Steering & suspension repair
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November 2023 by Andre F.
Did a walk in to get winter tires put on. First customer service rep was horrendous .Said they might get to it today. Asked if I could just leave it until Tuesday when I got back in town. She said no way, too much snow. So I walked out. Angelina chased out of the store to my car as I drove away. She was so polite and apologetic for what happened. She was absolutely amazing !!!!
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November 2023 by Georgia D.
This review isn't for their service. This review is for the two Gentleman that came and got my man unstuck in the alley. Truly appreciate the help. You men are gems and deserve a raise!
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November 2023 by lisamichelle
They set my tire pressure to 51.I had a not so great experience with this location that I will not mention because I communicated it with the manager & they resolved the problem in a great manner. I initially was okay with everything after talking & was not going to write a review.After getting the problem resolved & my tires installed, I decided to check my tire pressure before my 4 hr commute & noticed one of them was set to 51!!! Once again, I talked to the manager and he told me to come back & they would deflate it. I appreciated the manager understanding my frustration/concern & getting me in & out promptly. But, considering it was the first official snow day here in Anchorage, & the employees were aware I had to commute 4 hrs back to Homer, I feel like they put my life in a very dangerous situation, whether it was intentional or not, it’s extremely irresponsible and unprofessional. I can’t help but to think what if I hadn’t checked & something happened. Please make sure to double check any services you get from this location.
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November 2023 by Meng Lee
On 10/07/2023, I came in to get an oil change, brakes change, and tire change. I was quoted roughly $3,600 for the whole job. Came in at 11am to drop off vehicle and received call at 4pm to pick up. Thought everything was good and did a quick inspection and realized they didn’t put Michelin tires on but another brand, tires. Had to get them to exchange out the tires and get me the correct ones. I’m not even sure they put the right brakes on at this point. Now I’m late for work! The point of this review is to let customers know TRUST BUT VERIFY with this Midas business location! Need to check my brakes after work!
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November 2023 by Keith Walker
So I sat in the lobby just listening. As someone who runs a business I was very unimpressed with one person here name Fred, that is facilitating a lackluster and unprofessional atmosphere. I think he is a manager he has terrible people skills and just treats every situation like he dose not care. Sitting out front as everyone is working just blabbing his mouth creating animosity. Everyone else who helped me personally was great. But 3 customers upset just while I was here all who had to deal with this Fred person. Even the employees were saying “must be a Fred thing, ya I’m not touching that.” One of those customers just wanted their keys back and he halfass looked around another employee went and found them in a tool box. Before that he told the guy he has no idea and doesn’t know what to tell him would notEven attempt to call the staff on duty who accepted the keys in the morning. ? ugh not good. U can tell a lot of the issues stem from Fred.Services: Tire rotations
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September 2023 by B M
I went in on September 16th for an alignment. Dropped it off early at 8am then was called at 2pm to pick it up they said the alignment was complete. Well after paying $194, I got in the vehicle and drove away. Immediately I could tell that nothing was done to my vehicle. They hadn’t touched anything. Yet I was charged for it and was told it was completed. I went back in right away and the tech gave an attitude towards me and said well I’m off the clock now you’ll have to come back on Monday. I left and today I went to another alignment shop and it was verified that Midas didn’t even touch my alignment. I’m in utter disbelief that a national brand like this blatantly ripped me off. I have all the paperwork and will be contacting the State of Alaska Attorney Generals office for consumer protection. Avoid this place.
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September 2023 by Jarod Urban
I had a tire repair for a slow leak - ended up replacing the valve stem and tire pressure sensor. When I got my vehicle back the tire sensor wasn't working on the repared tire and a second tire sensor showed as failed. They told me to drive it for 15 minutes and the sensors should work. Now the whole tire pressure sensor system is inoperative and the response from the clerk was, "the best I can do is charge you $50 to reset the system". I left the shop with more problems than when I showed up. Won't be making that mistake again.
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September 2023 by Samantha Cudo
Brought my vehicle in for an air leak in a rear left tire. I was told there was a chance they could patch it, but if not, that it would have to be replaced - which I was totally fine with. I had mentioned that I had a long road trip coming up within a week with this same vehicle and just really needed the tire issue resolved. In calling me up to the counter to let me know I would in fact need a new tire, I was also handed a laundry list of "urgent need" fixes on my vehicle after they did a full inspection of my vehicle without my permission. This could seem like a nice gesture on their part, but it did nothing but cause me absolute unnecessary stress leading me to question the safety of my vehicle prior to such a long journey. The parts in which they said needing an urgent fix would make my vehicle make grinding and popping noises, making noticeable changes to the way in which my vehicle drives - which it does none of the above. I ended up taking my vehicle elsewhere to have these items looked over with a second pair of eyes: out of the 4 major categories of items that Midas told me would need to be fixed, costing me well over 2K, only one part actually needed urgent attention.All this to say, use this service for oil changes or tire services, fine. But unless you know your vehicle well, do not be tricked by having unnecessary parts fixed while also being gutted for an unfair price to do so. You are always entitled to a second opinion.
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August 2023 by Maria Dinkerbell
They were able to fit me in right away, without an appointment, late in the afternoon and finished the job quickly. The service reps at the front had excellent customer service and multi- taking skills. They were very friendly, patient, informative, professional and pleasant. I received a call when it was completed and immediate access to a digital version of the basic diagnostic. Reasonable pricing and knowledgeable front of house staff.Only downside was there appears to be a pretty significant scratch, down to the metal, on my driver's side door that wasn't there before. I was a little frustrated when I saw it but was in a rush and my truck isn't exactly new or pristine anyway but it definitely wasn't there before.Overall good experience for a simple oil change.Service: Oil change
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August 2023 by Patricia Vai
The service was superb. I actually got there when they were wrapping up for the day. It was 6:00pm it was raining that evening I had a flat.. the guy that assisted me offer to fix my tire which had a broken I think it's call a valve stem. He was so patient so willing to assist he went up and above his way.. the staff in the office were so friendly and so kind. Although it was the end of the day n you were closing, much appreciated Thank you all so much for assisting that day ?
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August 2023 by Marie Ivanoff
The employee was very nice. She greeted my children and I with smile and she was very understanding with my needs. She given me exact time when my car will be done. I was satisfied with my needs and my car needs
