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June 2023 by Maria A.
Where does one even begin with the number of issues I have in regards to this business. The property manager at the Checkmate Apartments is so extremely unprofessional, rude and downright a HORROR to work with or live around. I live in the same building as her. Her only neighboring apartment has been physically or verbally fighting almost DAILY for 2.5 years. Their children have openly admitted to my daughter that a lot of things go on in the apartment that they aren't "allowed" to talk about. I refuse to let my daughter go anyway near that apartment. And the landlord has not only handled the situation but has also told me to call HER if they're too loud and not the police or the office of children's services. Well I ended up calling them both twice instead of calling her, especially since she has not once in 3 years, answered my phone call. You have to leave a voicemail with her, she will "review it within 48 hours" (her words) and reply. If you're lucky to get a reply at all.This brings me to the lack of communication with not only the one person that they will tell you to call every time you call the main office, but anyone at the office at all. I feel horrible for the receptionists because I'm sure they get a lot of backlash for the fact we have to call multiple times just to be forwarded to someone's voicemail. I left a voicemail with the person in charge of the property manager, called back a week and a half later, and not even regarding what I had been calling for. He was calling to see if I received my eviction notice and if I had any questions. I told him that I had received it and that it honestly was a relief that now I had something to pressure me into moving out faster. I wanted to go over my complaints and concerns with him, I got through one example before he said, "and we will address that in house, but back on track" and pretty much ended it there. Now, I'm starting to see why the property manager thinks she can get away with everything that we have been through.The unprofessionalism goes from something as severe as being publicly yelled at talked down to for knocking on the property managers door (after I had called the main office AND left a voicemail). The conversation began with her swinging the door open aggressively and loudly saying "Back up!" repeatedly about 3 times. She then went to tell me that I'm not supposed to knock on her door. I genuinely apologized and said I wasn't aware. She goes on to tell me that she has sent many memos regarding knocking on her door and that it's not the main office anymore. I told her I didn't know that to which she responded aggressively "Like I said, I sent it multiple times". Remind you that everytime she says something, WHILE I'm answering, she is cutting me off by saying "Back up!" "Keep going!" until I'm completely off the steps. The better way to address this should have been "Since covid, you need to stand at the end of the steps if you come to my door" which can easily be said politely considering that I was in an amazing mood and smiling when I originally knocked on her door. Once I'm at the end of the steps, she says "If you need something, you need to call the main office." I tell her that's exactly what I did, she replies "well then leave a voicemail". I told her I had done that too. She asks when, I tell her about an hour and a half ago. She tells me that it takes up to 48 hours for a response. After she has finished yelling all of this at me, she finally asks "Now what did you need?". At this point I feel so degraded, embarrassed and verbally abused that my mood had completely 180'd. I just tell her never mind, It's fine. And walk away with my dog.When you think it can't get worse than that, her daughter had once told my children on the playground that we were being evicted for our cat being out and getting into a catfight on the property. While the chi
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March 2023 by Debbie Landowski
I love my apt it is so nice and cozy, I recently sent a request that our laundry room have a locked security door, I'm so glad that PacRim really cared many improvements have been made. Thank You PacRim for making it a nice place to live.
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February 2023 by Wendy Withrow
For years, our HOA was managed by PacRim Properties. During that time, we had several representatives, only one of whom was responsive and on top of things. Our latest rep has not been so, and our 2022 annual meeting was the straw that broke the camel’s back. Our rep was lackadaisical, disinterested, unprofessional (e.g., when one board member stepped down and another homeowner agreed to serve on the board, our rep acted as if that was that; he had to be reminded that homeowners had to actually vote that person in!), and at one point he was outright insulting. After that, fedup homeowners demanded that the board find a new management company. We have now gone with O’Banion, who comes highly recommended and has already shown themselves to be far more responsive and communicative.
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February 2023 by Nicole Faiupu
We enjoyed our time at the place we had. Jon LaPrise was very helpful throughout the whole process in the beginning as he was only covering for a colleague. Noah Hammett who was our property manager before Jon, was not so helpful and not communicative when having problems during our stay. Jon was the only person who has helped us with any problems in a timely manner and has always kept us in the loop whenever a problem occurred. Thanks Jon!
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December 2022 by Mike Cooper
If you want to live next to loud neighbors who always smoke indoors or that come and bang on your door at night then these places are for you! I wish the management would step up and set their foot down but they’re too busy doing nothing and will continue to do nothing.
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December 2022 by Jo Ann Michaels
Seems like service requests are always "emergencies," and PacRim crew did well! They were cordial, and very neat. Thank you!
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December 2022 by Shirley Ivie
When we first moved in; our property manager was helpful and always returned my calls or needs on the apartment. We have gone through a couple managers since then. So now when I call the office (PacrRim) my manager of this property is never there; she never returns my calls. The maintenance request was never addressed even though the guy did come and take measurements.
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November 2022 by Jeremy Canaday
I lived in 1 of these owned properties for a few years and I wouldn't recommend this place to my worst enemy. I could go all day with reasons why. Avoid this company at all cost.Update to message from the "owner" - that's a crock because I tried to contact you guys multiple times to handle my problems. My experience with you guys was SO BAD, I'm even afraid to speak about the facts due to fear of a lawsuit because they are that unbelievable. Maybe you can start by hiring staff that actually do more than just pick up a paycheck.
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November 2022 by Calvin Dawe
If I could give 0 stars I would. They are scammers, they charge 75 dollars for an application fee and then do not even read it or contact you back. It is as if they already found someone to rent the house yet are still accepting applications just to make extra money. Stay away from them!
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November 2022 by Karen Gehrke
I enjoy living here. It’s quiet and office personal are good to deal with.Just be glad when the parking lot is cleaned upWith all the snow and ice.When ever I call the problem gets taken care of Glad I moved back in. Quiet and people here very friendly.
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November 2022 by Acey Douglas
The staff with Pac Rim are always professional and personable. The wait times for maintenance concerns are minimal. The maintenance staff are courteous and professional; and will follow up to ensure the job is complete and left in working condition.
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November 2022 by Jim Wright
We have only recently decided to change from internal to outside management. So far PacRim has been responsive and easy to work with. We anticipate good quality and value going forward.
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November 2022 by mary naffziger
So far so good I’m still living here. No problems with the neighbors so far. Like everywhere else we have problems and I’m making the best out of everything that surrounds me. I enjoy living here I am very thankful and blessed to have shelter and family who also have apartments here. Thank you Northpoint apartments
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November 2022 by Morgan Berns
I really wish I could leave less than one star honestly. Our property manager has been vocal with PRP about that fact that our apartments are COVERED in mold, but rather than fixing A SERIOUS HEALTH DAMAGING problem, the decided to paint (which took over a year to finish) and put in garden beds no one asked for.Oh! And they are going to be raising rent $300… but again, refuse to fix the mold issue.I have personally called to talk to someone multiple times to report issues and every single time I am rerouted to my property manager. It’s unacceptable
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November 2022 by Susana Keka
Been here for 3+ years. They always respond within 24hrs. Both of my bathroom & kitchen sinks were cloth up & I just put in a issue note online Thursday Night. I got back from work the very next day around 3pm, they were already working on our bathroom sink while the kitchen sink has already been fixed. Amazing ? they are Awesome!!
