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February 2024 by Heather Sandoval
They went above and beyond. Cleaner than when i bought it when it was returned. A million stars!!!! Staff was courteous and knowledgeable.
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February 2024 by Dyanna Pratt
My insurance company sent me to classic collision on Dowling first. But the guy was so rude to me. He told me that they couldn’t get my car in until March after he very sarcastically told me that he was sorry they didn’t just happen to have the parts for my car sitting on their shelves. He was a jerk. I left in tears and went to Payless collision. They immediately made me feel better. They made me an appointment immediately had my car in within a week and a half had it for 2 1/2 days and I picked it up and it is beautiful. The lady at the counter was amazingly kind. She knew my name the second time I came in, and the gentleman who did my car was very familiar with my Dodge and talked to me and explained every little thing in detail.Thank you Payless collision for your incredible service.
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January 2024 by John Schwartz
They did an amazing job on my baby! Great communication, called me every Tuesday and Thursday to keep me updated! Definitely a great business. Thank you team!
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April 2023 by John Angell
A month ago I made an appointment to get my vehicle in for an estimate to repair damage from a minor accident. I waited over 3 weeks only to learn the person with whom I scheduled the estimate had failed to record my appointment. Since it was Payless error, I asked for consideration for an estimate ASAP---maybe if there was a cancelation. I was told I had to get back in the cue which would require waiting another month after Playless has already cost me a month's delay in getting my vehicle repaired. Not confirmation of the terrific customer service I've seen in other evaluations of Payless.
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April 2023 by donman55fly
These guys were awsome to work with, I met Chad the service writer and we discussed replacing a quarter panel on my Chevy silverado, he ordered up the parts, two weeks later I brought my truck down from Valdez, dropped it off and a week later they called to let me know it was done. I flew back to Anchorage went and checked in at a hotel. The next morning, they offered to come get me! Awsome! Saved me some Uber expense. I got to the shop, not only was the truck finished, but they had detailed it inside and out at no extra charge! It looked spectacular! I am now a lifelong customer ?.Robert Cragun
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February 2023 by AK Booze Review
Not terribly happy with this body shop. The body work on my vehicle was done, but nothing mechanical. So, I'll buy the rims (because apparently as a body shop, they can't) and drive it to an actual mechanic.They're fast, and cheap - insurance companies love that, but as a consumer, this won't be my Go-To shop moving forward.
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February 2023 by Tatyana Prusakova
Had my car Honda Fit 2019 fixed in this shop for auto body damage. Had to wait for a long time for parts to arrive (which was driving me crazy) but the ultimate work was of excellent quality. My car looked like a Christmas gift! So, auto body technicians/specialists are good there. Also, whoever did the finish on my car, did really good job. Thank you.Services: Painting
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December 2022 by N.C.Andrew
Went in for an inspection to get an estimate and they were avle to fix the problem there for 15-20 mins for a DANG GOOD PRICE, I have never had electrical problems since. When another company had given me an estimate of 1000+. Will always recommend and go toServices: Electrical
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November 2022 by nikki andrew
Went in for an inspection to get an estimate and they were avle to fix the problem there for 15-20 mins for a DANG GOOD PRICE, I have never had electrical problems since. When another company had given me an estimate of 1000+. Will always recommend and go toServices: Vehicle Inspection
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November 2022 by Jessica Morgan
I had some minor bumper damage one week before I was supposed to ship my car out to move out of state. My car had been pulled into a parking spot too far and scraped the bottom and loosened a piece off and was hanging down. In order to ship it off I just needed that piece out of the way - zip tied, glued, taped - whatever needed to be done!I dropped my car off (after being asked to) at another business and was then called and notified a day later that they were only doing car tire turnover service for the foreseeable future. This was after I had already made arrangements and paid for a rental car. Sadly, I didn't have much time left to find someone to repair my poor car.I called probably 10 places all around Anchorage and Eagle River and no one was interested in the details of my problem and they didn't have time to do it before I was supposed to leave. I called Payless Collision with no real hope but Chaz actually listened to my problem and told me to bring it by to see what they could do.I brought the car by and they were able to fix the small flap very quickly. It may have been a small fix to them, but it helped me out very much. Thank you for going above and beyond for people, it does not go unnoticed!Services: Body & Trim
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November 2022 by Steve Wright
They was very courteous and very fast they said they'd have it done by Friday afternoon and it was done and ready for us to pick up The person we spoke to name was Chaz and he done a very excellent job
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October 2022 by Natalie Harr
Really appreciated Sean’s help to go above and beyond to help with my car….Turned out better than I ever expected in the end! Also Stephanie was always friendly and helpful on the front desk and on the phone any time I called.
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July 2022 by Joshua Caldwell
I had my roof repaired last summer after a car wash riped off my roof rack and they did a great job of fixing it up. Less than a yr later some autobody trim on the roof started coming undone (adhesive issue), and Payless Collission replaced it for free. Thanks Stephanie , Nancy!, and the rest of the crew!Service: Auto body & trim replacement
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June 2022 by Paul R.
Took my VW in for the trunk lid repair. Was given an estimate right away. Repairs were done as required, timely and on budget. An interior/exterior detailing was provided with no additional cost. Excellent service by friendly people. Had a previous vehicle repaired with the same excellent service.
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April 2022 by Brandon Carlson
I had them paint the replacement skin for my trailer door. Chazz was super helpful and got it done faster than I expected! The service was top notch and the quality of work was above and beyond. I provided a sample of the old door and they matched the new one perfect. Highly recommend them.Service: Body & Trim
