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January 2024 by Brandon Conant
The selection Pet Smart has is outstanding. From Reptiles, Birds, Dogs, Cats, and even fish. I highly recommend. I've always had great service and a positive environment.
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December 2023 by Athena H
I have brought my dog here for grooming, it’s been great.Last phone interaction was super unprofessional ending in being hung up on by the grooming manager Chloe.The store manager was great conversationalist to handle the situation but overall the bad customer service made the decision to never use them again.
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December 2023 by Marie Trickey
My fur baby got her nails did and the guy who did it was so sweet!!Very kind and helpful workers here.
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November 2023 by Katie Miller
Boarded my smaller-breed dog (Chihuahua mix) at PetSmart and felt like it was a last minute choice at the time. It turned out great from what I saw, and what was written on her report card. The report card is basically a feedback form, including potty, play, temperament. I like it!
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November 2023 by Lauren Nelson
Overall once we're there, the experience is good. But beware that their "walk-in" grooming services aren't really a thing. This is the third time I've tried to bring my dogs in for a walk-in and was turned away. Not only that, but they couldn't even offer a time that a person who works normal hours could bring them in in the next 2 days. There isn't a way to schedule walkin services online. I get it - there's a shortage of workers, it's super busy, they're doing their best. But then they need to update their offered services to reflect that so that it doesn't disrupt people's day and plans. I could have scheduled this a while ago if I'd known that's what I had to do.
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November 2023 by Alissa Cassel
Staff is always friendly and helpful! Store is always clean and well put-together. Always has what I need or can direct me to where I can find it.
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October 2023 by Angela H.
beware of pet hotel using the approval for them to take your animal to the emergency vet. they will do this without calling you first and then hold your animal hostage until you pay that $350 vet bill that was completely unnecessary. you can try to complain but they will say you agreed to it. I am so disappointed in this biz. never using this company again.
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October 2023 by MissJoe O
The store has great products for dogs!!The grooming dept STAFF needs to try to SMILEAND stop being rude to everyone!!. Unprofessional grooming staff, they will scam you every visit!! They must not like the jobs, since they NEVER SMILE
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September 2023 by Chris F.
I was looking for a new LED aquarium light and found them in the store (this past Saturday afternoon, around 3PM). An employee who was stocking or something in the area spoke to me about the lights, and I selected the one I wanted. I don't have anything fancy and the light was something like $37, which was fine even though I knew I could probably get it for less online, I don't mind paying the "Alaska price" for things. That employee seemed knowledgable and helpful. However, when I went to check out, it rang up as $104. I informed the cashier that that was not the price on the shelf, and she said the difference was because I do not have an account with the store. I don't live in Anchorage and am only there maybe once or twice a year, so I don't see the point of an account. I asked her if it could really be true that not having an account triples the price of a fairly low-end LED light, and she assured me that was the case. Obviously, I did not buy the light because that is outrageous, and also I'm sure she was incorrect, there was only one price for the item on the shelf, no "member deal" listed or anything like that, but she was so utterly dismissive I didn't want to argue. So now I'm looking at them on Amazon instead, when I was perfectly willing to buy it for the in-store price.
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September 2023 by Kathleen O'Rourke
The store has great products for dogs!!The grooming dept STAFF needs to try to SMILEAND stop being rude to everyone!!. Unprofessional grooming staff, they will scam you every visit!! They must not like the jobs, since they NEVER SMILE
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August 2023 by Alesha Sloan
I really love this store , I get my cat groomed here and the groomers are so kind and they get my cat done faster then I can grab some kitty litter ! There prices are amazing for getting my cat groomed.Everyone is so kind here and my kids and I love coming in and seeing the animals and getting our pet supplies.
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August 2023 by Kathleen
Grooming prices are a scam. I took my 8 month old small dog in 2 times each time to groom. Every time, they charged more each visit!! . Groomer stated how sweet and easy she was to groom.So I went in today they priced $20.00 more thenlast visit. Now telling myDog gave problems to groomer!! Liars I asked the groomer every visit if she was ok. Every visit groomer STATED she was fine no issues.!! It was always the SAME GROOMER. DONT trust these liars! Don't trust these groomers, they give you attitude when talking to them. THEY never smile or talk friendly. I don't recommend these groomers at Petsmart at all!! Even the manager had attitude talking to me.
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August 2023 by Joseph Biondich
Prices are a little high compared to petco. The fish are more often than not sick in some capacity, it's pretty sad to see. The only reason it doesn't get 1 started is because the employees are super nice.
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July 2023 by Margaret Tarkington
Love this store. Very clean, pet friendly and prices are good. Associates were very helpful.
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July 2023 by Donna Weston
We are taking the puppy class with Megan!! The buy 3 get one free treat special is just what we need!