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November 2023 by Vanessa Crandell
The employees are always friendly and helpful. We can always find the dog food and cat food we are looking for. It's a great place to walk the dog around on cold winter nights or rainy days.
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November 2023 by Richard Toney
It's ok and conveniently located outside JBER but prices are high and staffing is insufficient. If you want to purchase fresh water fish for your aquarium be prepared to wait, sometimes a long time. The staff are not well attending this area of floor sales.
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November 2023 by Bradley Cox
I brought our 8 year old St Bernard in for a scheduled grooming appointment the other day. This was the first (and last) time trying their grooming services. I was refused service because my dog has a genetic condition (he was born with it) that makes the tip end of his nose look a little strange but never problematic in the slightest.I can understand that anyone has the right to refuse service, but staff refused to listen to anything I said. Most importantly, I was made to feel like a bad "pet parent". Even going so far as to bring in several staff from the store to gawk at his nose and generally make me feel really uncomfortable. I left feeling embarrassed and insulted. Never ever going back there again.
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October 2023 by Erika Johensen
Clean place everybody was nice!! I'm from Oregon.. I just moved here this week.. so I don't know the prices here yet.. seemed like almost double to what I'm used to paying.. Staff was nice and helpful!! I will be back...
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October 2023 by MissJoe O
The GROOMING DEPT in All PETSMART STORES is disgusting staff. They mistreat dogs from reading all grooming reviews. They allow these miserable groomers to treat these dogs horrible.Not to mention they up the charges with lies.!!! It's a scam, I got ripped off twice. Don't trust these unprofessional people to touch your beautiful dogs.They CANT even smile or be polite to anyone.!!!They should close the grooming department.Refunding people is NOT fixing the problem!8 friends have stop going to PETSMART GROOMING. !!And word of mouth is telling the truth too. Totally disgraceful how they keep mistreating the CUSTOMERS & sweet dogs they obviously can't groom properly!!
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September 2023 by Kathleen O'Rourke
The GROOMING DEPT in All PETSMART STORES is disgusting staff. They mistreat dogs from reading all grooming reviews. They allow these miserable groomers to treat these dogs horrible.Not to mention they up the charges with lies.!!! It's a scam, I got ripped off twice. Don't trust these unprofessional people to touch your beautiful dogs.They CANT even smile or be polite to anyone.!!!They should close the grooming department.Refunding people is NOT fixing the problem!8 friends have stop going to PETSMART GROOMING. !!And word of mouth is telling the truth too. Totally disgraceful how they keep mistreating the CUSTOMERS & sweet dogs they obviously can't groom properly!!
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September 2023 by Deborah Barta
Good location. Not much variety. Just checked the boarding rate for an aggressive dog (private play time) and it cost $65 per night.
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September 2023 by Sabrina Espinosa
This is the first time I schedule with PetSmart for grooming services and it will be the last. Our dog has been to 2 different groomers and we have never had issues with services not being able to be completed due to his behavior. He is always well behaved and let’s whoever grooming him get the job done. He is always praised because of how well he behaves whether being groomed or not. Well today they could not do a nail grind or trim because he did not like the “vibration” which is hard to believe. Then the groomer proceeded to try and tell me my dog needed more training when he is the most well behaved and friendliest pup ever. Our dog’s appointment was for 4pm and they closed at 7pm and he’s a golden retriever which takes quite a bit of time to groom properly so to me they just wanted to hurry up and leave. I only scheduled here because our pup needed a bath last minute, but definitely the last time. I love shopping here and the staff at the registers and the people that have helped in the fish area are great, but can care less for the grooming department.
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September 2023 by sandra somegirl
Been trying to control an issue with my fish tank for the last week and these people are amazing. Helped me get from yuck tank to clear with a perfect testing. I'm no fish tank expert but these people have some experts that helped me get my tank back to beautiful. They help with our hamster and cats as well as issues come up over the years. Always knowledgeable staff of great people who share the love of animals we do. They do free tank water testing and can help with issues that arise while having your fish. Thank you petsmart!! ❤️
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September 2023 by Kyser Clark (Skcorpion86)
I arrived right as the store was closing and I was told not to come in because they were closing. This was before the doors were actually locked (the automatic doors would still open). I asked politely to come in to buy one bag of food. It would have taken 3 minutes tops for me to go in and get out, but no, I wasn't allowed to come in to make a purchase.I hope the three extra minutes of time the one worker saved was worth the thousands of dollars I spend there every year. It's clear that customer service isn't important here.
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August 2023 by Kathleen
It is seriously disgraceful how rude & u professional these PETSMART GROOMING EMPLOYEES treat clients!. The never greet you friendly when you walk in! They NEVER smile at anyone. They speak to all clients with a disgusting attitude. How so horrible these stores allow this behavior each store same problem. Even the managers are rude too. I would never recommend these unfit employees to touch my dog. GOD only knows what they do to these beautiful dogs in the back. They all act like the hate the job!! Plus they hang up on clients when we call!! DISGRACEFULShame on Petsmart
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August 2023 by Joy Higgins
Daycare doesn't allow my dog to be with other dogs, so it's essentially just day time boarding. There's nothing wrong with my dog; he's very well socialized and well mannered. He just isn't neutered yet due to health reason. They didn't tell me that for the entire day (8-12 hrs) he only gets out of the kennel for 30min total. No wonder he is SO stressed and wired when I pick him up! Poor guy is stuck in a box ALL day. They shouldn't call it day care since that implies fun and interaction. It's just boarding where the dog sits in a kennel ALL DAY alone and cramped.
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August 2023 by Mia Moya
My aunt call them talking about a problem with her guppies and their employee was very rude and said well this is not a me problem. This is a you problem and literally hung up on her and when I called to speak about it, the lady put me on hold and it called again because I waited so long, and someone else answered, and I asked for a manager and she said OK I’m gonna put you on hold. I waited about 20 minutes and no one came to the phone and they just hung up and when I called again I called about 23 more times they hung up on my face as soon as I said hello.
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August 2023 by Sosha D.
Took our dogs here to get groomed. Took 4 hours just for them to come home stinking and one of them not even trimmed like we requested. Also paid $150 for this as well.
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July 2023 by Yako Collins
They have basically everything essential for your pets. The people greet you when you come in, there’s pets you can purrrrchase. I love it. Their inventory is better than Petco’s but they don’t have the same member benifits at Petco.