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August 2023 by KZ Alaska
Great service, Keith helped me diagnose something over the phone and I didn't even need to come in. He has a client for life!
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August 2023 by Roy Satre
100% the rudest guy iv ever talked to acted like i was dumb and didnt know what i was talking about total prick
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January 2023 by Dylan Kelley
As a picky female who knows nothing about auto. I appreciate all the work specialty auto has done on my vehicles for the past few years. The staff are very professional, competent and patient. They took time to listen, explain all the details and educate me so I can make the well informed decisions. Attached is the new running board they recently installed (ignore the dirty car). It was stress free for me and I am very happy with what I got!!!
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November 2022 by Gerald Allsup
Great shop! They fix your auto right the first time. Thanks, Keith and crew!
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October 2022 by David Kelekolio
Trash only installs his marked up parts needed transmission install.rude.and thinks customers are ignorant. And don't know anything . How much is a oil change I ask. I don't know bring it by well scan it? What for a oil change? Asks me how do I know I need oil? What? Because its been 4k miles that's why. Why pay him 150 to scan for oil change? He feeds off older people with endless wallets
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October 2021 by Tom Stephens
These guys are now my go to shop in Anchorage. Direct, no BS, great communication, did quality work and did it for the estimated price and had the truck back to me when they said they would. Great customer service and ethics! Thanks Keith, you guys do great work.Service: Steering & suspension repair
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July 2021 by Jim S.
Been planning to take my Taco there for a couple months. I'm sure it was the 'president' I talked to (Keith M). I have heard bad reviews on him. They may have good mechanics, that's the same all over the city though. I guess the good reviews to this facility are when people brought there rig in and talked to someone else. I have leaking VCG's. He told me a 6 week wait, which is not a complaint - if you're backlogged that's how it goes. But I couldn't get this guy, who seemed to be bothered by my dropping in during business hours - to give me a general idea of the APPROX straightforward cost of a specific routine maintenance job. I said I am not looking for a quote, but an idea of cost, presuming there were no other discovered maintenance issues. This is something ANY auto maintenance place understands. He said - TWICE - "I'd rather turn away business than get egg on my face". It was clear he wasn't 'in the mood' for new customers. Folks, be warned. This guys suggests you should book a 6 week delay - which I WOULD even do if they are that good - JUST TO FIND OUT what the already know base cost of a job would be THEN. Seemed more logical to just say you're not taking new customers and act like a a-hole to a potential new one. It was Greentree Fabricators (whom I first contacted due to their Taco truck experience for the work and he turned it down too) referred me to ST&A. Two down. Anchorage seems to have an inordinate level of unprofessional business OWNERS, especially if they get any good rep. Ego. This guy reminded me of Jim West (Wild West Guns), the only other business owner I met WORSE than this.
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July 2021 by Zack Williams
Clearly just want you to make appointments to charge you more as well as condescending employees that don't want to assist you unless to book or check in for an appointment
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July 2021 by Troy Bloxom
Its always great to know that you're dealing with professionals.
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July 2021 by C L.
Took almost a week longer than quoted. After I had a few items done two of which didn't work they would not get me back in to fix and it had inly been a couple weeks since install. When I called to try and get it corrected I kept getting put on hold so he could answer another call. So now it need to go to a Mechanics who can actually fix what they did and wouldn't warranty. I'm a disabled vet and know that this place was a big supporter of our military brethren but what a let down from the work and bad service. Please find a better mechanic for your work.
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April 2021 by Jon Frontier
Keith, was impressively honest and suggested that we see one of his competitors for the service I was requesting. He gave a great explanation of the quality of work they do, but was honest enough to say that he was not competitive in the price of this particular service I need done. I greatly appreciate the honesty. This is a rare fine in an automotive service industry. Thanks, I'll check in with you next time I have a service need.
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March 2021 by Steve Latham
Had not previously heard of Specialty Truck & Auto, a friend recommended them for some work on my Dodge pickup. Long story short, these guys are now my go to shop in Anchorage. Direct, no BS, great communication, did quality work and did it for the estimated price and had the truck back to me when they said they would. And then checked in a few days later to make sure I was satisfied with the work. I wish every place I went had half their customer service ethic. Thanks Keith, you guys do great work.Services: Electrical
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March 2021 by Glenn I
My wife started going here while I was deployed and we try to only go here. One of our GMs has over 275K miles and I credit Specialty Auto helping us get there. If you need coddling or pampering when being talked to this isn’t the place for you. If you need honest work and frankness, this is the place to go.
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March 2021 by Lindsay Robertson-Goughnour
Called on 3 different occasions asking questions about getting work done. Owner was rude and condescending each time I called. I understand there's only so much they can do over the phone, but a little customer service goes a long way. Don't treat potential customers like they're stupid.
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July 2020 by Sarah R
Everything from a simple oil change to complex repairs, this is by far the most honest, fair mechanic in the state. Will never go anywhere else.
