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February 2024 by AK Erika Johensen
Super friendly staff... Buy 6 pair of footwear get a pair free... They tally the average cost of the six pair you $$ pay for... And that's what you get off your shoes on the 7th .. it never expires... They keep track on the computer... I purchased all my xtra tuffs here!!!
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January 2024 by Miss Winters
Was in your store today 12/26 around noon and I must say I'm rather satisfied with my purchase! :) I'm the one that was the rather choosy customer, lol. Definitely a good buy, thank you for your selection, patience and time. :)
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January 2024 by Karl Soderstrom
Love these folks!! Family owned, best customer service!!In the busiest time right before Christmas I found the perfect gift for my wife!! Problem, her size was sold out. Troy found it and got it delivered in the store the next day. Knowing my wife was coming to the mall the next day and I was working I asked if she could pick it up. But could they double bag it so she doesn’t know what it is!!!This is what we received:Super kind for them to wrap it after hours and at home. That’s the kinda stuff that earns a customer for life!!!
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July 2023 by Kristin Anderson
I have a bum neck which makes it difficult to find the right shoes. Jerry at the Alaska Walking Store was incredibly kind. He patiently pulled about 15 different pairs for me to try until I found ones that offered the best support and least neck pain. Jerry is knowledgeable, extremely nice, and truly went above and beyond to help me. Thank you very much, Jerry! And kudos to the hiring manager for finding such a rockstar employee.
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May 2023 by Jamijah
I had a great experience at The Walking Store thanks to Thomas. He was very knowledgeable, well-dressed, and attentive, and made sure I found the perfect pair of shoes. I really appreciated his excellent customer service skills and would definitely recommend him to anyone looking for a great shopping experience.
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May 2023 by Thomas Garrett
I recently visited the Alaska Walking Store and had a great experience thanks to the manager Jerry. He really went above and beyond to make me feel welcome and comfortable. His customer service skills were top-notch and I felt like I was in good hands. I would definitely recommend this store to anyone looking for quality footwear and excellent service.
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April 2023 by Trey Bernert
I wanted the triple black Solomon GTX 6's. Jayden helped me find exactly what I need and the prices are lower than most retailers online, most didn't even have what I wanted in stock
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March 2023 by Douglas Crisp
Braeden and Jayden were awesome. Couldn’t give an exact discount but they continued their search for a product I was trying to purchase and still found and incredible discount!! Appreciate the service!!
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October 2022 by Boyd Soule
Large selection of amazing boots and shoes but not inexpensive.
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June 2022 by Carl Propes
Arrived at 6:55pm the first night and was told that they were closed but that the following g night that they were open til 8. I arrived at 6:55pm again the next night only to be told that they closed at 7pm and they couldn’t make an exception. I love their products but after nearly 40 years in retail I know that’s not how to treat your customers. Sorry I won’t be back.
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June 2022 by Fern M.
I have finally decided that I am done with trying to shop at this store. They absolutely never have a size women's 6 in any shoe that I want to try on. They also do not have a good selection of insoles. They young girls that work there are sweet but have no knowledge at all. When I was having foot problems I asked for a zero drop shoe, which is very popular right now... and REI has a whole wall line of them... and the girl had no idea what I was talking about. I went to a specialty shoe store that was 1/3 the size of this one recently in little Hood River, OR and it was incredible. I found so many things to buy in my size... and my husband found some incredible cork insoles. Lastly, this is not a problem anymore, but at their midtown store they allowed a very negative, controlling, grouchy manager stay for years and this is why so many would not shop there, myself included. REI finally figured out that they were missing out on so much business by not carrying small women's shoes that they now carry all of their shoes down to a 6. Ak Walking Shoe should follow suit.
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May 2022 by Joy G.
Over the years I have bought a few pairs of very expensive shoes here. If you can find shoes that suit your needs/tastes, they last forever. I have several. I was told by my coworkers I should try the trendy Hoka since I'm on my feet for 13 hours. I have bilateral deformities in my feet and finding shoes that don't cause blisters in these areas is very challenging. For $160, I was optimistic.... but after one day if wearing my feet were in agony. I put them back in the box with a plan to return in my next free day. In the interim I lost the receipt. Thankfully since they have a record if all my purchases, I was able to get a full refund without any problems.
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February 2022 by Halle Carter
Cindy, the owner is just amazing. I have been making purchases from this store for as long as I can remember. I lived in Arizona for over a year, when I got back to Alaska I wanted a pair of Ugg’s! Sure enough The Walking Store had just what I was looking for! 10/10 customer service
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January 2022 by Vicki Vinzant
Service was very good! Sent me downstairs and got a pair of shoes that are fabulous!! Hoka's are IT!!
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December 2021 by Anna Plumb Marcum
Shout out to Karen and her excellent and informative customer service today! She introduced me to the Hoka shoe line and am so happy with her suggestion! Thank you for the great service, time and recommendation! I will be back.
