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December 2023 by Lisa Mackey
This highly satisfied review is from myself (Lisa & Don Wilburn recently married, haven’t changed my name yet). We shopped around Anchorage for the PERFECT ADJUSTABLE DOUBLE TWIN KING BED and finally stumbled up The Ultimate Mattress Store and the MOST AMAZING, KIND, INFORMATIVE, CARING & TRULY HONEST manager, Mark Ciarlo. Mark is über respectful & gives EVERY customer his complete undivided attention. I was blown away with the way Mark communicates with each customer. His knowledge of EVERYTHING mattress & bedding is OUTSTANDINGLY PHENOMENAL!!We greatly appreciated his diligent follow-up care after our purchase.Please honor Mark with special recognition as he is THE BEST!
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December 2023 by Amanda Bauer
Can’t recommended this store enough. We bought a mattress there 10 years ago from Kristy Harrington and we so happy to find her still working at this store! Her customer service is A++. Honestly, her service is in the top 3 of my customer experiences ever.
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December 2023 by Janet Hayes
Mark at The Ultimate Mattress Store earned our solid five-star rating for his professionalism, evaluation of our needs, and thoughtful customer service, all without pressure for a sale. We highly recommend him!
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November 2023 by Edgar Munoz
Kristy was amazing! Came in looking for a mattress, and was sold on a life style. She explained in detail, gave us the comfort and guidance we needed to make the perfect choice. Never been treated with the respect and comfort I received here. Hands down my happiest purchase
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October 2023 by Matthew Myers
Kristy was amazing, the most helpful person in Anchorage in terms of finding what I needed, and she was the most wonderful person to talk to. The only critique I have is the pricing of the product. The twin bed platform which is usually priced well below $100 online ended up costing $249. I would have preferred a cheaper option, however this was the only store that had what I needed.
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September 2023 by Justin t
Mark was amazing. He really knows his stuff and really cares about the end result, a good night’s rest. He puts customer satisfaction as top priority and that is why we decided to trust this store for our mattress solutions. Thanks Mark! We will ‘rest easy’ from now on!Also, those purple pillows are a total game changer. Thanks for helping us to relieve all that neck pain!
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September 2023 by OcN Helbrecht
We had a wonderful sales person named Mark, who showed us many potential options and helped us buy a California king mattress for our new home. We were very happy with his knowledge about the mattresses and what would benefit us as back and tummy sleepers. I want to thank Mark for taking the time and effort with us to purchase this mattress.
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September 2023 by Blair Betty
Mark provided an amazing service. He is a salesman, but he recommended a church. Let us try his machine that literally tells you everything you need to know. This was all done hassle free and yes we visited 7 stores and purchased here just because of the service we got. You have to visit and 10/10 recommend to everyone!
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August 2023 by Olen Whitaker
Premium quality beds, a calm and pleasant environment, and friendly and engaging staff. Mark was extremely helpful and made the shopping experience a lot less stressful. I spent several hours trying them out and came away with a bed that I’m feeling good about and which comes with a one year exchange option. Note that there are no cheap mattresses here, so if you’re looking for bargain basement beds, this isn’t the right place, but I would definitely recommend to anyone looking for a high quality mattress.
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August 2023 by Stephen Hawkins
Super friendly staff. Kristy was phenomenal in making our mattress buying experience enjoyable! The store was beautiful and very organized! HIGHLY RECOMMEND
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August 2023 by Jared Stuhr
We had planned to check out 3 stores today before selecting our new mattress, after talking to Mark and testing out several mattresses we felt comfortable and confident enough to purchase the one we wanted and are excited to have it delivered this Saturday! Will definitely be recommending anybody looking for a new bed to come talk to Mark at the Ultimate Mattress store
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July 2023 by Brittany DeRose
Great selection. Mark was knowledgeable and very helpful throughout the whole buying process, helped us pick the perfect mattress for us. The system they use to map your body to determine which level of firmness was super interesting, seemed to work as we ended up with a great mattress. Thanks Mark!
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July 2023 by AK TacomaN “AK TacomaN”
We are so please that we decided to check out W&K after we went to the other store. Not so good experience there. We got very little attention from the salesperson. We feel like we are disturbing them went we are the only 2 people in the mattress section. I asked for step stool for my mom to try to go up on to the display. The answer is we have no step stool. My mom is 83 years old and have difficulty with her mobility. Since he so not helpful and make us feel like we are not welcome. We left.We met Kristy at W&K. She is so friendly and super helpful we try on the mattresses. And YES W&K has step stool. We let her know the budget and she show us until my mom find the one she likes. We got the mattress and adjustable base withe a little above my mom budget but we are very happy of the choice that we made. Thank you for your kindness towards my mom.
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July 2023 by Lochaby
Great staff, very knowledgeable, quality products, we bought a nice bed. Biggest problem was their weird micro manager kept calling and hassling the sales rep I was trying to talk to for updates about us. It happened at multiple locations, so make sure you schedule time for your sales rep to have all those conversations. It didn't make me feel very welcome.
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July 2023 by Brad Roberts
Mark and Christy were fantastic! We went in on 2 separate occasions, they were never pushy and gave us plenty of space/time to lay on mattresses for a while to really get a feel for them. Highly recommend if you’re looking for a new mattress.
