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September 2023 by jason harris
I have use this company two times for a rental car and both times I have had a bad experience. The first time I received a car that the oil was so low it wasn't on the dipstick and waisted more than two hours having to return it for a new car per they're requesting and no compensation for it then I got a two hour late charge on the second car on top of the check engine light coming on during my trip. I had to wait for them to get a car from the airport and bring it to the midtown location and kept hearing they are short staffed.
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September 2023 by David Koscinski
Return the rental easily with no issues. Staff was great.
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September 2023 by Ryan D.
Pepa was very helpful and made our checking out process super easy. He even explained what kind of bird we saw outside of the window.
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August 2023 by Brandon & Carly Bateman
Booked 9 months in advance for $489, which I thought was too good to be true. Confirmed our booking & price twice over the phone since their online system would never pull up our reservation; only to show up and be told there was no car and our price could not be honored. They miraculously found us a car, but then charged us $1200, with a $250 refund if we returned the car! Which is almost DOUBLE what our reservation was for. Run away from this bait and switch, unethical company!Reponse To Company: this is a facebook messanger link, I am not on Facebook, nor will I sign up to resolve your issue.
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August 2023 by Chris Hall
Been standing for 40 minutes waiting (and I’m still 7 people back) as ONE attendant takes care of the Dollar, Thrifty, and Hertz counters! Every time someone comes to the Hertz Express lane, they are immediately taken care of, despite the fact that it takes just as long to handle their express order.This is the last time I use them.
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August 2023 by Belinda White
We arrived in ANC at 11pm., tired & jet-lagged from ATL, and Thrifty had our car ready to go! Pepa was an AWESOME help, very polite and social for such a late night, and gave us an awesome send off! Thanks Pepa for making our night! We would use Thrifty again!
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August 2023 by Conrad B.
Rented a luxury car in Phoenix for my father's funeral to drive family around when I came down from Alaska. Car was dirty with used tissues in the console, but the only one they had. A/C went out at 117 degrees. Drove for two hours to return it. They said they would have another luxury car ready. They put me in a Ford Escape saying it was comparable. They had upgrades from a luxury car, but refused anything better than a ford escape. Won't use them again, or any partner. Lots of options out there. Would not recommend anyone use.
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August 2023 by Kelly H.
Line was like 40 people long with one person working at the counter. The rental car place next to it had a sign that said "price matching no line" so clearly it's an ongoing problem. If you rent from this place select the pay when you get there option so you can hop over to the other place. I've been in this line 30 min and everyone behind me is soooo upset. The worst ever. Also when I finally got to the front she said would you like complete, risk or basic insurance for additional $$ which is so shady because she didn't mention that you don't have to use that. She made it seem like it wasn't a choice and that's super shady and misleading.
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July 2023 by David H.
I highly recommend this location. Mark was awesome! It's all about the people, good value, fast service, Mark was friendly and efficient. thanks Thrifty I'll be renting from you again!
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July 2023 by Stephanie McKendrick
After booking through Expedia Thrifty was going to charge an additional day because we arrived 1 hour early for our reservation. Then suddenly an additional $10 a day extra driver charge. Never with Enterprise. Not told when booked. They already over charge in Alaska because they can, but no courtesy for 1 hour! Did they refund a day when we brought it back 3 hours early? No. Poor customer service. Never again.
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July 2023 by Manu Seth
Had a great experience with Pepa, accommodated all our needs and gave us a new 2023 model!
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July 2023 by Renee D.
Pepa was kind and helpful! He gave us good recommendations of where to go in Anchorage and was fast and profecient
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June 2023 by NOURI Abdelmounaim
Be aware of the 40% tax. Other than that they gave me a clean, almost new car
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June 2023 by Diane Nichols
No issues. No overcharges. Great, new car. Easy to pick up and drop off. Would rent again.
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June 2023 by Mary Tilden
not so thrifty and as always in the summer tourist locations WE the residents have to accept and accommodate for this inconvenience they need to bring back the tour bus routes, the train service, the ferries to everywhere and most importantly where are the local TOUR coordinators at.....