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November 2023 by Roger Williams
This was a nightmare. I made a reservation to pick up a truck at 945 E. 5th ave. I selected in-person check-in. No one was there. I called the local number on the Uhaul banner; I got a recording. I called the 800 # and he set me up to go all the way across town to pick up another truck. I had to take an expensive cab ride to other Uhaul but the guy on the phone said I'd be credited $50 because no one was there to give me a truck. This turned out to be false when I asked talked to the guy at the counter. All of this put me about an hour behind schedule. I loaded up truck with trash and brought it to the dump. Dump closed. I missed closing time by 3 minutes so I had to go home and empty the truck on my front lawn to try again Monday.I wish Uhaul would not tell me false things so I can get my plans done. Instead of this ordeal.
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October 2023 by Patricia Lora
I rented a Ubox and was completely pleased about the whole process. Everyone was courteous and kind making the packing and shipping a whole lot easier! I highly recommend Uhaul for all of your moving, packing, and shipping needs.
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September 2023 by Dan Lush
The truck itself was great once we got it. There was too much uncertainty about getting a large truck. We inquired for a month and a few days before our move it seemed we were lucky to get a truck in Homer.
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September 2023 by A. H.
I had help from Diane the manager. She is very thorough and thoughtful! I’m always pleased with this location, it’s equipment, and the staff.
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August 2023 by Catie Craig
Diane, the owner of this location, takes a personal interest in each of her clients. She works alongside of her people, making certain that clients' needs are met. I had to move a heavy item. It turned out to be heavier than we thought. Diane, personally, helped me to find help to move it, and, worked with us to find the tools to make it easy. I've utilized uhaul for years, but have seldom experienced the evel of personal and caring service.
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July 2023 by tkbetic
Staff were friendly and efficient at both pickup up and dropping off my rental. I would highly recommend this location. Thank you!
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June 2023 by Brian Taylor
I made a reservation two weeks in advance and my truck was reserved for me. When I finally got the truck I only had 3 of my 8 hours left. Then I turned it in with a full tank. I trusted the guy when he said I could leave he will check it in and send me the receipt. Well he was dishonest when he said the tank was full and charged my brothers card for gas. I didn't know I had to be there to keep him honest. Then I complain and all I got is we are sorry but we are professional. Well if you call dishonesty professional y'all got problems. I will never use this company again and will tell others about how y'all are dishonest and don't care about reservations.Update they did end up making it right they gave back the money they charged me for gas. And gave me 50 because they have a reservation garntee.
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June 2023 by Sandee Breaux
No pickup there even though we had one reserved. Had to call reservation # who said none available and tried to get us in a box truck. She finally said one was available at the other store and moved the reservation over. No call ahead telling us to go to the other store. We were requested to return truck to location we had it rented at. Poor scheduling.
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May 2023 by Josh L.
Horrible business under the U-Haul name. Very poor customer service. Reserved auto trailer, no trailer to pick up and no support or answers just push you back out the door with a number to call. No further assistance. Wish Alaska had more options than this shitty U-Haul business. Unbelievable they are still in business. Only good thing about this experience, I now want to invest open my own U-Haul or Penske rental place to sink this poorly operated companies. Penske Coming end of 2023! In the works.
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May 2023 by Kevin Hammond
Aimee and Diane! They were such a duo! I loved their professionalism and playful conduct with each other and their customers. It was hard to find a straight face around when I was at this U-Haul. I'm not happy to be moving but Diane and Aimee made this rental experience.
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May 2023 by Jackie Smith
The rental process is so simple. The truck was so easy to load and even easier to drive.
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April 2023 by Jodi Taylor
Diane and her team delivered today! I needed to quickly rent a van and then get the items into U-boxes. They went above and beyond to help, really appreciated it.
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March 2023 by Mike M.
Awesome customer service! Will definitely be renting a truck here in the near future.
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February 2023 by Clayton Clark
I scheduled an appointment online to get my hitch installed on 01/13/23, no one called, so drove 40 minutes to uhaul and they told me the part hadn't arrived yet and they would call later. Sorry! I was like, okay, it happens, no biggie. They called back a while later and scheduled an appointment for 01/24/23. I showed up and they told me the installer wasn't even there and she doesn't know why he scheduled it that day. She rescheduled it for the next day, I show up and they say my appointment was actually scheduled for the day after and the installer was too busy to finish it. (This was after waiting like an hour or longer.) Come back the next day (Thursday) because they told me to, and he FINALLY can install it. I was stoked. Now, this is the rewlly good part, THEN, after he had already taken off my muffler and exhaust to install it, he found out that he doesn't have the right bolts?!?!? So he doesn't know what to do, I have to go home, so we end up tying ZIP TIES DIRECTLY TO MY FLIPPIN EXHAUST to hold it up and keep it from crashing into the ground as I drive home.... Drove around freaking out that at any moment the zip ties would melt and my exhaust would fall and explode. Came back today for the last day, and they FINALLY just installed my freaking trailer hitch with no excuses or zip ties. My ENTIRE week was ruined by this experience, literally every day after work was filled with stress and dedicated to being peeved off by you. The end.
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January 2023 by angela larose
Great customer service! No problems extending my rental. Would definitely use them in the future.
