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November 2023 by A M
If I could I would give them a 0 I would. Don’t bother with these people. The website states that they take walk ins for passports until 6 pm on Thursdays. That is not the case they only take them until 5. I waited and they were squeezing people in after 5. So they sent me to one of the older ladies there. She said the picture I had from Walgreens was under size. She sent me to get a picture. I stood there and waited for the picture taker. He took my picture and I went back to the lady. She asked the other worker to take me because I was only one person. He said he could not and I am positive if he had I would have had a way better experience. She said I had filled out my paperwork incorrectly and said she would not be able to help me after that. I asked her if I could fill the paperwork out again she said no. I would have to leave. After waiting a hour and a half. She said she was only helping me out to be nice to begin with because they close at 5. I told her I appreciated her doing that but it’s not very helpful if you can’t complete it. i said the internet says you are open until 6. She said I would have to pay for the picture. I told her I wanted the picture if I was going to pay for it. She left and another lady came to help me. I told her they should not have it on the internet that they close at six if they in fact don’t. She said she can’t do anything about that. I asked if there was another location I could get my passport. She said I could go pay 800 to a thousand dollars for it or go to Seattle. I paid for the picture and left. Go to eagle river to pick up your passport. They do passports. The lady was under the impression she is the only place in town that you can get a passport. That is not true. I just don’t ever want to go back to that post office. Rude people acting as if they are doing you a favor. When actually it is their job. Mind tou this post office is open until 11 at night.
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October 2023 by Christine F.
My experience was terrible. They were rude, and didn't seem to know what they was doing. she accepted my id because it was a driver license, but I wouldn't accept my boyfriend's ID because it was a regular state ID instead of a driver license saying he didn't have proper ID. All we wanted to do was an address change, anybody with common sense would know as long as the id is a state id from the dmv it is a "proper" form of identification. She was rude, and condescending whenever I had a question, and I was not happy when I left to say the least.
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October 2023 by David Kocur
Been trying to schedule a passport appointment. Website is broken it will not let you make one. Just the government wasting more of our taxes.
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October 2023 by George A
Why can i not reach a worker when I call. Your call menu doesn’t even cover half of your services. customer service 1 star
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September 2023 by Noah W.
Super good customer service . They actually know how to assist & take care of a human being & not dismiss there concerns like other locations in Anchorage... id recommend there people . There the most professional
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September 2023 by Guy Kerner
Fast, knowledgeable, polite, efficient was my experience here. Much respect for keeping the counter open so late even on a Saturday. As with any line you are in, have patience.
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September 2023 by Yuh Bts yuh
If I could I would bring it to 0 stars. Came in thursday for a walk in but an old man told us that we had to leave because they don’t take walk ins after 5, but the sign clearly stated that walk ins can be up to 7. Came in again friday for the walk in but at 3 this time along with the forms filled in. After waiting for about 2 hours with no one assisting us, they finally called us up but told us we needed to fill in new forms because the forms that was given to us were wrong. However, it was past 5 again and we were told that we needed to leave because, again, they don’t take walk ins past 5. But it wasn’t our fault they were taking 2 hours to help one person??? The old man we met on thursday then told us that we should’ve came prepared.
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July 2023 by David Paul
Excellent service with late hours and convenient locations throughout the city!
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May 2023 by Michael Goodman
Great place for your shipping needs and Karrie, hope im typing your name correct is one of the best in business. Always helpful, courteous and knowledgeable.
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April 2023 by Edward Bean
I live within a couple of miles from my neighborhood post office, I have had many parcels lost and/or damaged so I prefer using this location as they are always on point! I have to drive 30 minutes in each direction, but it is well worth it!!!
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April 2023 by Anna Naufahu
Only place in the world opened so late.thank u! Had a package returned to me saying "return to sender" everything seem right when I sent package. Wanted my mother in law get her little easter basket. Trying to get brownies for sending her a package you know. Wwll took in same package and Sasha and Minerva tag team into finding out why the package got sent back.. From zip codes to looking up locations hhinking its was the zipcode to finding it was writtenn just one number wrong . and that's changed everything.. Redid the slip. And off the package went.. I wanna say how thankful I am to have two most dedicated people to help me with my package. From minerva investing in one company to sasha checkingking the address location on her phone. Thank u think u thank u USPS is so lucky to have your two there..
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April 2023 by Perry Hamilton
Always been very helpful and offered good advice. I’ve been using this post office for decades and it has had issues, but right now they have a great staff
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February 2023 by Katie B.
Front staff is rude. I came in trying to find help with my passport. No where online or on any signs inside does it say they don't open until 11. Then I also find out it's by appointment only which is also not online. So now I have to take extra steps and pay extra money for my passport to get everything done.
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December 2022 by Justin Mayne
Trying to make a phone call to USPS is about as useful as a car on square wheels
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November 2022 by ernest howard
They are kind of slow but people are afraid to say anything to postal workers for some reason.
