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March 2024 by No
Just don't go here. Better locally owned businesses with higher ratings nearby. Plus, the owner, Alex, is stuck up and sketchy. Why scam the local people, man? Guess you only help those who are close to you or do backroom deals. No surprise there given the reputation of Vatos anyways.
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February 2024 by Sarah Thomas
Great service
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January 2024 by Kiana Hampton
I have been going to Vato's garage for over a year now and recommending it to anyone in need of an auto shop. But after my recent visit, I will never be returning due to their extreme unprofessionalism, untruthfulness and overall just being sketchy. I had my catalytic converter replaced and realized they damaged something on my exhaust after I picked it up. The nightmare began after I dropped it off the very next morning to have them fix their mistake. The mechanics refused to contact me about my vehicle for 3 days, popped 2 of my tires, spilled some type of oil/chemical all over my engine so my car is filling up with smoke whenever I drive and tried to cover up their mistake by ignoring my phone calls for days and blaming it on a simple coincidence and the fact my car is old. The receptionist at the front has a serious attitude problem and thinks it is completely appropriate to take your call, tell you she will call you right back, and never try to contact you again. There is a hefty amount of miscommunication going on in that garage and they give you a wide range of information depending on who you're talking to. I was told several different stories upon trying to get my car back for 3 DAYS ranging from "we're working on your car now and will call you when we find the problem" to "it's still waiting to be seen and we'll try to squeeze you in" to "the mechanics are almost done working on your car but I can't tell you what they're fixing until my boss gets in tomorrow morning". Mind you, I never got a phone call telling me what was wrong with my car or authorizing any kind of repair. Honestly, I never got a phone call period. I had to call the shop several times to get any kind of update on my vehicle and at the end couldn't get a single straight answer until I got a ride down to the shop and requested to speak to the owner in person. No one in that shop thought there was a problem with the lack of communication, working on a vehicle without authorization first, being careless and causing more damage to the vehicle, etc. If you want honest work done on your car, do not go here. The owner tried to smooth talk his way out of taking responsibility for the part that was broken while at their shop and still charged me for the part that needed to be replaced. There is nothing honest about this shop. An absolute joke.This was a few days ago and I am still having the same issues with my vehicle, they fixed absolutely nothing and charged me over $1400. And managed to pop 2 of my tires in the process, all while of course, not taking any kind of responsibility.
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January 2024 by Stewart Valladolid
Great customer service and work. Always support local
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January 2024 by Callie G
I took my 2017 4Runner here back at the end of last year 23'. All I was needing was a oil change. I have never had any issues with my 4runner before taking it here. As I picked up the car I drove to the ******* shopping area near base not realizing my car was leaking oil all the way to the shopping area and back to where i work. Once i parked at work i realized there was oil all over the place. I took it back mad as ever as they didnt put the filter back on correctly.. The guy up front said the guy that worked on it did it to 3 other vehicles and that he was let go. However being charged 130 for this service I was very upset as that could have ruined my car.. I tried getting in touch with the owner multiple times and the front desk lady was rude and wouldnt give him my messages. I showed up multiple times as well and nothing was resolved. I HIGHLY encourage finding alternative garages as I just paid 150 again to get their problem fixed as when he tightened the new filter it took them 3 different tools to get it off and it broke my housing. I am very mad that they couldnt get back to me and fix the problem THEY CAUSED. especially being out hundreds of dollars. DONT GO TO VATOS GARAGE unless you want your car ruined with careless employees and rude receptionists.
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December 2023 by Cesar Garcia
We are a construction company that is always in need of prompt repairs to our fleet.Vatos Garage does everything possible to get our trucks on the road.from tire changeovers to engine repairs,Vatos Garage is the place to go.
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December 2023 by Debra Doornbos
Very quick and capable. If they can't fix your auto mobile problem they know who can.
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November 2023 by Fer De Jesús ramirez
I do not recommend this Mechanic because he took my car and they were going to fix it but months passed and they did not fix it and I also had to go ask for it because according to them a car part was missing. I delivered it on August 14 and they gave it to me until October 18 and they did nothing and they charged me a thousand dollars and they ruined my car and now my car is breaking down a lot and they stole a thousand dollars from me for nothing.???????????????????????????????????
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October 2023 by R I
PLEASE READ: My experience was horrible. I took my truck in to get a water pump replaced. I payed $1200 for the water pump and the timing belt cover repair. They gave me my truck back with a bad oil leak that was never there before. I took it back to them and told them it wasn’t like this before. They said they will check it out. They then said the oil pan gasket was broken.(happens if they don’t carefully replace the timing belt cover. Knowing I would bring it back in) they then made me pay $1200 again to fix that. Then they gave it back to me with the oil leak still there pretty sure all they did was change my oil. Now I’m out of $2400 and have a leak that wasn’t there before.I was also out of a truck for almost 2 months. Because they will take 2 weeks to even look at your vehicle then they will tell you what’s wrong and ask if you want to order the part. Then a week for the part to come in and another week to fix it. It happened both times I went in there.The lady at the front desk doesn’t care about what the issue is she’ll just tell you too write it on a paper and they will give you a call. It will take two weeks just so you know.They also say that they will give you military discount for 10% off parts. If your part is $30 and the labor is 6 hours that means your getting $3 off of the $1200. So not worth it. Try another shop.Service: Engine repair
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July 2023 by craig mcsorley
We are a snow/yard maintenance company and we use Vato's garage for all our repairs. This last snowfall was a hard year for our equipment but Vatos prompt action, kept us on the road. Having Vatos on our side brings confident that when a truck/plow/small equipment breaks down, it's gonna be back in service in no time. just wanted to say thank you Vato's Garage for the outstanding job you all do.P.S. Family owned and operated! The owner is an outstanding person.
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July 2023 by Fa’aana Tosi
Great friendly, fast, reliable servicing and fair pricing when it comes to my 2011 Suburban. Thank you for being a great "neighborhood mechanic" we can count on for so many years. You continue to keep my cars running.Services: Tires
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June 2023 by Brian Frank
My car doesn't run after going there Thay charged 38 dollars for the oil I brought. Thay changed a sensor and didn't clear the codes. Moved to the front went to start it and it would not start drove it home and it hasn't ran sense. My car ran fine before I took it there and now It doesn't run after changing oil and spark plugs and sensor I did not need 764 bucks to have my car nut running when it ran before I brought it there.
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May 2023 by Hope Roberts
2 months ago 5*: I was happy to have gotten my work done just one business day after calling. So far so good. Kind people.Update 1*: I returned last week, they offered a free inspection, were kind on the phone, then when I went to pick the car up after hours they were nice enough to let me take it until I could get a hold of them on Monday for the key. They charged my son and then accused me of asking for free work. (The inspection was initially offered for free before i brought the car in.) I was going to have the $3000+ job done there. The rudeness was uncalled for. Eff this place. ? I was trying to patron a small business, but not when they mislead you into patronizing, that's a little shady.P.S. read the other 1 star reviews.
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April 2023 by Slick Mcoo
The mechanic who cheated my car said it needed a new engine, the girl in front said It was the 5th car this season that was diagnosed that. Come to find out my battery needed charged!! They checked the sparks and didn't even tighten them back down. They also have dog's that jump and slobber on you, a very lousy mom and pops no self respecting local would go there. It's run by kids who rip ya off. If the dogs jump on you walking in, push them off!!!
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March 2023 by Sarah Lewis-Andrews
I love having a mechanic I feel I can trust. Very reasonable and friendly. The gal that runs the front desk, Cheyenne, is really nice and has the sweetest pups that visit the shop.
